Dunkin'

Clerk was rude and had no manners. She was even talking with mouthful of food. I can’t rate food since we didn’t eat there. She probably doesn’t care since it is tourist area and not necessarily repeat business…

Atmosphere: 1

Service: 1

I asked for cream and received a coffee with way too much cream. The employees refused to remake it or add more coffee. No customer service whatsoever at this location. Paid $5 for weak cream with little coffee.

Food: 1

Service: 1

It’s Dunkin’ Doughnuts in a casino; it’s just as good as any other Dunkin’ you’ve probably been to, but you’re gonna pay that casino up charge. Not a terrible breakfast choice if you don’t mind paying more than you might be used to.

Atmosphere: 4

Food: 4

Service: 5

I have drunk bad coffee in my life, this is the worst.

Atmosphere: 3

Food: 1

Service: 1

Marked up so much charged extra for almond milk

Atmosphere: 4

Food: 1

Service: 2

Happy hour coffee made the doughnuts taste better.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Doughnut

The manager refused to take my order for something I have gotten millions of times (mango pineapple refresher with oatmilk). She said that it was against the rules to make it even though the ordering machine had that as an option with a 50 cent up-charge. The girl she was with was kind like everybody else who has given me what I asked for (specifically at this location). She claimed that the people who made it yesterday only did it as “an act of courtesy.” Well I guess that they’ll only be courteous if you pay them the CORRECT amount of change that the drink SHOULD cost. ? The manager should be demoted for not knowing how to do her job correctly and with respect.

Atmosphere: 1

Food: 5

Service: 1

11-08-2024 at 9:45 pm fire the manager she doesn’t know how to make the drinks on the self checkout or how to refund for something you didn’t order.
The Pizza faced girl that said she was the manager said all Dunkin are not the same but when I asked for a number to call she said call corporate.
So who runs that one different??
Her because she doesn’t know what she is doing!!

Service: 1

They screw up the order, argue, refuse the refund. Manager refuses to give name, refuses to provide owner information. Total fiasco.

Atmosphere: 1

Food: 1

Service: 1

The lady in the morning with the Studio Ghibli decorated glasses and Pokémon tattoos was so, so sweet both mornings we came. Super bubbly, kind, and a breath of fresh air in the morning! And she fixed the donuts when we individually ordered 6 to make them into a six pack and saved us like $6! Amazing customer service and will definitely stop by this location again next time we’re in Vegas! Also even with a line the wait for food wasn’t too bad.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

I went there for a quick bite, there were 2 "Workers" there and even though it was a bit busy, (I only saw 3 people me included there) they were served quick but they FAILED in the customer service department (In my opinion) when they acknowledge a LONG line and DO NOT say "We'll be with you in a moment" COMMON SENSE! Not returning anytime soon until this gets reviewed!

Atmosphere: 3

Service: 1

Staff kindly

Atmosphere: 5

Food: 5

Service: 5

Horrible customer service at the Fremont Hotel this afternoon. Snotty girls with no customer experience. Not helpful when I was trying to order doughnuts. Way over charged for doughnut bites. One girl told me that the pricing was on the glass.
The other girl reprimanded me in front of other customers about where to wait fir my doughnuts next time.

Atmosphere: 2

Food: 3

Service: 1

„Cash only today, is that okay?“ „Of course, this is not okay - we‘re in the year 2024“ - and otherwise: State it somewhere and don‘t waste my precious time- 20 minutes of my life I will never get back…

Atmosphere: 1

Food: 1

Service: 1

The service was good, but the main problem is that when they moved from the other side of the casino, their donut selection became severely restricted and some of my favorites aren't available. It seems like they are really only interested in the coffee business these days.

Atmosphere: 4

Food: 2

Service: 5