Dunkin'

11710 W Charleston Blvd, Las Vegas
(702) 228-0568

Recent Reviews

Murph

Fast service and courteous

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant, Muffins, English Muffin

Amy Loden

It really depends on who is working as to how well things run. I usually go by once a week. If Zachary is working I know things will run quickly and smoothly. Otherwise….not so much.

Viv G

It's a Dunkin. America runs on Dunkin!Parking: in a busy plaza.

Raquel Lohmann

Great spot to grab a coffee before heading for a hike!

Atmosphere: 5

Food: 5

Service: 5

Galaxy Waves

Staff were super nice, friendly, and professional.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels, Egg and Cheese

Kazuto Kirigaya

This was the best one in Vegas.

Atmosphere: 5

Food: 5

Service: 5

Dana Corvino

This location was extremely dirty. Trash on the floors, on the tables. On top of the donut case there were crumbs and sprinkles that looked like they been sitting there for weeks. 4 employees doing nothing. Dirty looking employee was leaning over the counter on his phone with customers food right in front of him. Yummy.

Atmosphere: 1

Food: 2

Service: 1

Lawrence Nias

They are not using Dunkin coffee!

Atmosphere: 3

Service: 4

Chuck T.

Absolutely PATHETIC service at this store. Do not go here! This is what happened today. I am documenting this in detail so that the owner can hopefully read this and be ashamed enough to fix this store operation. This is not the first time I have witnessed terrible service at this store. I am a frequent customer of this store (5x per week at least). I ordered an XL coffee ($3.99) and 6 donuts ($9.99). After I ordered, I used the Dunkin Donuts app to redeem a reward for a "free hot or iced coffee reward", and I used the Dunkin wallet in the app to pay for my order. After I pay, the employee "Esther" then tells me the reward didn't work. I said oh really, why because it deducted my points, and she said "that was only for a large coffee, not extra large". I open the app again, turned the screen and said I didn't see that, all I saw is "FREE HOT OR ICED COFFEE" with a QR CODE. Sure enough, in fine print, at the bottom, the screen says "Small-Large". I honestly didn't notice that, and Esther knew my order and let me use it. I said, ok, well just cancel or reverse the points if I can't use it and I will save them for another day. She says "no, I can't do that. you have to get a large coffee". I said no, I don't want a large coffee, I want an XL, can you just reverse the reward or start over since you say I can't use that offer. She then says in a condescending tone of voice "no, that app has nothing to do with us. I can't help you." HUH?? The Dunkin Donuts app has nothing to do with Dunkin Donuts? Yah, Right... So, I ask to speak with a manager. She clearly didn't want me to do that, but after asking 3 times in a row, she goes and gets the manager. "Julian" comes over, has no name tag and is clearly a teenager who is in way over his head. I step aside of the register (I already paid for the entire order with no discount) and explain the whole situation to him. I point out following: 1) It's ridiculous and obviously wrong for your employee Esther to tell a LOYAL CUSTOMER OF YOUR STORE that the DUNKIN DONUTS LOYALTY PROGRAM and DD MOBILE APP both have "nothing to do with Dunkin Donuts". 2) Esther knew exactly what I was doing in this transaction, and she let me do it, before telling me "you can't do that". That's just obnoxious and dumb. For God's sake, this is a loyal customer buying coffee and donuts. This is a LAYUP. 3) This whole dispute is over 40 CENTS. A large coffee is $3.59, an XL is $3.99. So Esther is taking it upon herself to fight with a customer in the middle of the store on a busy Sunday morning who dared not read the fine print on the reward and had the gall to try use a loyalty reward for $3.59 on a $3.99 item. Forget the fact that she knew exactly what I was ordering and what reward I was using and let me use it. That doesn't matter. In her mind, the goal is to make sure that the customer doesn't get 40 CENTS of credit she doesn't want to give them, like some kind of donut nazi (that's for all you Seinfeld fans) I suggest there are 2 very easy ways to resolve this: 1) Take $3.59 off my order (you can do this manually at the register), or 2) give me my loyalty points back since you aren't letting me use them. Esther of course is intentionally standing close to us during this whole exchange and stops serving customers multiple times so she can interrupt me and lie to Julian and say that I never ordered anything before I redeemed my coupon (which is literally impossible to do, but whatever). Julian (the manager with no name tag) just stands there with his hands in his pockets, listens to me, and then says "there is nothing we can do." HUH?? Are you serious? I remind him I'm literally in his store every day buying donuts and coffee and tell him I'm not leaving the store until this is resolved. I'm just asking for my loyalty points or my discount. He can pick which one he wants to give me. He then thinks

Nancy Noelle Grieger

Picked up a nice little snack on my way to hike Calico

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Croissant, Chocolate Donut, Egg and Cheese, English Muffin, Boston Cream, Donut Holes, Everything Bagel Cream Cheese, Bagels

justan degeneffe

So dirty inside. Floors and restrooms looked like they hadn’t been cleaned in literally a week. Got turned off and left.

Mark Maniora

Our local dunkin. Only annoying thing is that it’s extremely busy with tourists heading to Red Rock National Conservation area. Employees are nice to us and even remember our usual order.

Atmosphere: 4

Food: 5

Service: 5

Bill Keegan

Dunkin is great! Great coffee, even better prices!

Atmosphere: 5

Food: 5

Service: 5

Denise A.

Not every location has super friendly employees but this location tops them all. Patient with making selections which sometimes isn't always the case. Donuts were all super fresh. No stale donuts at 3 pm which is awesome as well. My only beef ... is it really $17.50 for a dozen donuts these days ?? Yikes

C T

This particular Dunkin is managed horribly. It’s completely unclean and fingerprints everywhere. The tables are always dirty….Not sure if there’s even a manager there. It’s the only Dunkin in my neighborhood. It needs a complete overhaul of staff!

Atmosphere: 1

Food: 4

Service: 2

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