Einstein Bros. Bagels

Placed an online pickup order at 7:50am. Got to the restaurant at 8:10am. Placed another order for a bagel sandwich. My online order was not ready. The last minute order was ready before my online order. Girl at counter didn't apologize, nor show any sign of customer service. Took over 20 minutes for my order to be done. Would highly recommend to have an hour time if you order from this place.

Atmosphere: 1

Food: 3

Service: 1

THE WORST bagel location. I love Einstein’s, but this location is absolutely horrible. And this review is not based on one, two, or even three visits. There’s a ridiculous pattern here of half-assing orders, being rude to customers, and worst of all, not having bagels made and ready. The last straw was a Saturday morning at 9:00 a.m. and this is what they had available. Yet still taking mobile orders without letting folks now they don’t have 80% of the bagels they’re supposed to. Manager did nothing to apologize or take responsibility. We will not be returning. Do yourself a favor and go some place else.

Atmosphere: 1

Food: 1

Service: 1

This is my 3rd time trying this place and each time has been disappointing. If I order a bagel with avocado WHY DO THEY ALWAYS FORGET THE AVOCADO! It’s really not rocket science. I can understand the first time being a mistake but EVERY-TIME is diabolical. Now I have to take time out of my day tomorrow to get a refund for something I could not eat. Get it together and hire competent people who understand how to read and execute orders.

I looked at this place from the road, passed it several times thought it was not open. I loved it when we went in it felt like I was in New York, food was great, l gave a hundred dollar bill by accident instead of a dollar.
The woman was so nice she gave it back to me honestly I've lost more hundreds that way. She was very honest

Atmosphere: 5

Food: 5

Service: 5

Texas brisket is a must try!

Atmosphere: 4

Food: 5

Service: 5

Susan is just the sweetest and makes my day every time I go in. Yummy bagels!!

Atmosphere: 5

Food: 5

Service: 5

Said they were open until 2 pm
Arrived @ 1:50 pm door locked. Let's publish the CORRECT time AND honor.

Our cashier Anna was rude, condescending, and unprofessional. Definitely the worst customer service I’ve received in a while. Despite the unpleasant interaction, the food was delicious.

Hi there, I just wanted to share some feedback about my experience at your location at 9041 W Sahara Ave Ste 300, Las Vegas, NV 89117.

I was trying to redeem a free coffee with my order of three bagels, as advertised. The staff kept directing me to use the app and assured me it would be free. I followed their instructions, but in the end, I will still be charged for the coffee. When I asked why, they didn’t have an explanation.

It was a really frustrating experience, just like a scam!!. I’m a frequent customer and often order bagels from other locations without any issues. Unfortunately, this visit left a bad impression, and I just don’t feel good about returning to this particular store.

Not a fan. The bagels are definitely not fresh, it's like chewing on a tire. This location is also very unorganized, workers are incredibly incompetent, if they weren't extremely nice and this wasn't right by my house I'd never come back but sometimes it's really good. The lack of consistency is wild! Some days it takes 25 minutes to get an online order. Once I was working while waiting and lost track of time, 35 minutes..... They gave my order to someone else! It was a bigger order so I just assumed that's why it was taking a while.

I always get 1 bagel and ask for it toasted to take to work.
I get to work and the bagel is either burnt or not toasted. This is the 4th time.
Won't go again.

Didn’t include cream cheese in delivery

AMAZING

It was my first time so I was not aware of placing the orders at the ordering station. I was just adoring the goodies on display and just following the line. The ladies were busy, didn't acknowledge my presence, or asked me if I would like to order anything. I was just staying in the line straight to the cashier, constantly looking at the staff. Once I reached the cashier, he told me to go back to the beginning of the line to take my order on the other terminal, and he will take care of me immediately. I waited 15-20 min for my drink and food since I ordered an almond milk latte. There is a self serve area for regular coffee.

I enjoy Einsteins’ bagels. I live the apple cinnamon toasted. Staff is always friendly and pretty fast. It’s typically busy so sometimes I have to wait a few mins but not bad.