Einstein Bros. Bagels

Orderd take out, show up in store order isnt started. No other costumers, woman is vacuuming and 2 guys sitting in the back surprised they have business. 0 starts

Atmosphere: 1

Food: 1

Service: 1

Always do a good job despite being very busy at times

Food: 5

They need to work on their Customer Service skills. Asked the young lady behind the counter if she could get my sandwich started before I ordered and she rolled her eyes. The young man behind the register was better and took my order on a different register seeing I was in a rush. However, when the girl finished my sandwich (I sensed she was talking negatively about me to a female coworker), she tossed my bag on the counter and turned away. So unprofessional. I called her on it and the young man came to her defense, almost knowing that her behavior was unacceptable. He said some people have bad days and I said that is not okay. Won’t be going back there again.

Atmosphere: 2

Food: 5

Service: 1

Ordered here couple of times. Came to store to pick up, my orders were never ready in time. I have to wait, like I did not put my order a head of time.

Atmosphere: 1

Food: 3

Service: 1

I just had a BEC (bacon, egg and cheese) bagel. Thank you to the worker who made it! She did an awesom job. It was good.

Atmosphere: 3

Food: 4

Service: 4

Addicting but expensive

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avocado Veg Out Sandwich, Farmhouse Egg Sandwich

Very good food and staff

My puppy was a problem. The coffee and bagel were absolutely amazing. We hot it to go of course. Even that was a problem

Atmosphere: 5

Food: 5

Service: 2

The bagels are good. The app has good deals. On Monday you can get a baker's dozen for $9 and also get the senior discount.

Atmosphere: 4

Food: 5

Service: 5

I’ve been holding off on leaving a review, but after repeated experiences, I feel compelled to share. This Einstein Bagels location on Cheyenne consistently disappoints when it comes to customer interaction. While I understand busy moments happen, what’s frustrating is the lack of consistency and consideration shown to customers.

Today, I simply needed a dozen bagels—half sesame, half plain. No slicing, no spreads—just a quick, simple order. The couple ahead of me had a more complex order and needed time to make decisions, which is totally fine. But once they were finished, the staff member walked them to the register and rang them out personally, which took additional time.

When it was finally my turn, my order took under a minute to box and was ready to go. But instead of ringing me out, the same staff member immediately took the next person in line with another detailed order. Minutes passed. When she was about to skip me again, I politely asked if I could check out quickly since my dogs were in the car (in the shade with AC on, but still). She finally rang me up but muttered, “Everyone has to wait,” as if I hadn’t already waited patiently—and longer than necessary. This wasn’t about cutting the line—it was about basic fairness and common sense.

Sadly, this isn’t a one-off. About 3 out of my last 5 visits have left me feeling uncomfortable or disregarded. If you’re looking for better customer service, I recommend driving a few extra minutes to the Lake Mead location—it’s a much better experience.

I must say the bagels are good and super fresh, it’s just the service consistency and quality they lack.

Food is a 3 because it's so expensive and the menu is super small compared what it used to be

Free coffee and $3.00 bagel and Shamir join the club

I enjoy the Turkey, Bacon & Avocado Sandwich! Delicious!

Be sure to look at what they give you. Ordered 6 of the same bagels, I get home ... Wrong bagels. It was clean and quiet although there was only one older couple dining in.

What happens when your wife likes her bagel one way and I like my bagel a certain way. The team at this amazing Einstein Bros Bagel managed by Jenny make our order perfectly. When’s it’s time to get our dog her treats, yet again perfection….
Thank you to Jenny and the team for always delivering 5star service….
BKT