Excellent healthy grilled (not fried) chicken. Good sides too. Complicated self order machines. Scan your driver's license at the end of your order for senior discount which is complicated . Ask for help if needed. Prices are very reasonable.
Atmosphere: 3
Food: 5
Service: 4
Jayson Gallaway
Avocado Chipotle Buritto, Hmm delicious.
Atmosphere: 5
Food: 5
Service: 5
Rise and shine, “Baker for life!!!” Be yourself
Very fast service. The food is great! Thanks
Atmosphere: 5
Food: 5
Service: 5
Kari Bovasso (xgeekgirlx)
Always have had great food and service here . Frequent guest.
Atmosphere: 5
Food: 5
Service: 5
Emjay Kimi
AC was too cold!
Atmosphere: 5
Food: 5
Service: 5
Daiyon Rankin
Rude unprofessional cook lady in the back.
I’ve been to this spot a few times, the food is definitely something you get when you didn’t cook and need to fill up, it is very mid and I never crave it normally. I came before work because it’s close to the house and quick. The customer service—especially from the kitchen staff—needs serious improvement.
I recently came in and ordered a bean, rice, and cheese burrito with extra cheese. When I got it, the cheese wasn’t even melted—I wish I took a picture bro it literally looked like a Lunchable. I walked up with my burrito to see if it could be reheated, and when I waked up to the pick up counter I recognized one of the cooks from when I used to work here, I smiled and waved “hi.” She hit me with a rude “what do you want?” like I was bothering her just for being there.
I asked the cashier (who was helpful) if he could heat it up. He took it to her, and I heard her loudly ask “what does he want?” as I was walking away. 30 seconds later, I got my burrito back and it was super hot I couldn’t even hold it. Felt like it was done out of spite.
This isn’t the first time I’ve had issues with that same cook either. When I worked here, she was always rude. One time I walked past her in the tight kitchen space without saying “excuse me” and she made a whole scene yelling at me. I just looked at her and said “ok” and kept it moving.
If management sees this: y’all really need to address how some of your kitchen staff are treating both customers and coworkers. That kind of energy kills the whole vibe.
Atmosphere: 1
Food: 1
Service: 1
Bernard Griffin
The food was cold No flavor
v lakshman
I tried a double chicken tostada salad and I really liked it. Portion wise it's not that great and also they charge extra for the souse
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Double Chicken Tostada Salad
Diane Duncan
Marlon, thank you for your top tier customer service. You were so pleasant and refreshing and your smile made my day. Please give this man a raise or promote him to bigger and better things. El pollo loco is lucky to have someone like him there. I had to erase my last review that I left 2 years where I gave 1 star but Marlon was able to turn things around and gave me a change of heart. You’re the man and good luck in your future. Hopefully this isn’t your last stop because you sir are going far with that positive attitude and energy. God bless you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Danielle
I do not understand why people cannot read what’s on your order & put it in the bag they’ve left out my churros & especially the high priced creamy cilantro they always leave that out my back may be only 90c but if you do it 10xs it adds up!!!! I’m frustrated AF. & who wants to use gas to drive back to where I just came from for what I already ordered! I recommend NOT DOING their online APP ordering here just go in & order it’s NOT more convenient. BUT food is still yummy workers are nice they don’t read but they’re nice.
Came to the drive thru to order a family chicken meal. The lady was very rude. I told her I would like to have a 12pc meal with mostly thighs. She said the most she can give me is 4 because that’s all they had available. I asked if they were making fresh chicken I don’t mind waiting. She then told me I would have to wait 30 minutes for 2 extra pcs. What El Pollo Loco doesn’t have chicken? I wish I would’ve gotten her name. I have been here many times and have had bad experiences every time. Worst El Pollo Loco. It’s sad because I live right up the street. Oh well won’t be coming here anymore!
Service: 1
Steph W
Evertime I come in this el pollo loco location and order ROSA always has an attitude she has no customer service skills what so ever i just placed a order and she had a bad attitude so I made her give me a refund… I don’t know why I came back to this location after I seen a big dead rat in the drive thru but I wont be returning thanks to ROSA’s nasty attitude and the Dead Rat!!!!!
Atmosphere: 1
Food: 1
Service: 1
Lawrence Mergerson
I went to this place yesterday afternoon. There was maybe 5 workers present. No one was in drive thru and no one was in line except for me. One guy was doing something to the register but never once was I greeted or told it would take a few minutes to take my order. I waited probably 10 minutes and no one ever said anything but every employee saw me standing there. Finally I just left. Service like that made me spend my money somewhere else. Place is terrible
Atmosphere: 1
Food: 1
Service: 1
Javier Peña
Employer on the parking lot agreeing to me because I open my car door and him was too close to me and just touched the mirror and star
Atmosphere: 1
Food: 3
Service: 4
Martin Valenzuela
Went to the drive thru and received excellent customer service and received my food fast. I will be coming back soon. I love the double tostada saled
Excellent healthy grilled (not fried) chicken. Good sides too. Complicated self order machines. Scan your driver's license at the end of your order for senior discount which is complicated . Ask for help if needed. Prices are very reasonable.
Atmosphere: 3
Food: 5
Service: 4
Avocado Chipotle Buritto, Hmm delicious.
Atmosphere: 5
Food: 5
Service: 5
Very fast service. The food is great! Thanks
Atmosphere: 5
Food: 5
Service: 5
Always have had great food and service here . Frequent guest.
Atmosphere: 5
Food: 5
Service: 5
AC was too cold!
Atmosphere: 5
Food: 5
Service: 5
Rude unprofessional cook lady in the back.
I’ve been to this spot a few times, the food is definitely something you get when you didn’t cook and need to fill up, it is very mid and I never crave it normally. I came before work because it’s close to the house and quick. The customer service—especially from the kitchen staff—needs serious improvement.
I recently came in and ordered a bean, rice, and cheese burrito with extra cheese. When I got it, the cheese wasn’t even melted—I wish I took a picture bro it literally looked like a Lunchable. I walked up with my burrito to see if it could be reheated, and when I waked up to the pick up counter I recognized one of the cooks from when I used to work here, I smiled and waved “hi.” She hit me with a rude “what do you want?” like I was bothering her just for being there.
I asked the cashier (who was helpful) if he could heat it up. He took it to her, and I heard her loudly ask “what does he want?” as I was walking away. 30 seconds later, I got my burrito back and it was super hot I couldn’t even hold it. Felt like it was done out of spite.
This isn’t the first time I’ve had issues with that same cook either. When I worked here, she was always rude. One time I walked past her in the tight kitchen space without saying “excuse me” and she made a whole scene yelling at me. I just looked at her and said “ok” and kept it moving.
If management sees this: y’all really need to address how some of your kitchen staff are treating both customers and coworkers. That kind of energy kills the whole vibe.
Atmosphere: 1
Food: 1
Service: 1
The food was cold No flavor
I tried a double chicken tostada salad and I really liked it. Portion wise it's not that great and also they charge extra for the souse
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Double Chicken Tostada Salad
Marlon, thank you for your top tier customer service. You were so pleasant and refreshing and your smile made my day. Please give this man a raise or promote him to bigger and better things. El pollo loco is lucky to have someone like him there. I had to erase my last review that I left 2 years where I gave 1 star but Marlon was able to turn things around and gave me a change of heart. You’re the man and good luck in your future. Hopefully this isn’t your last stop because you sir are going far with that positive attitude and energy. God bless you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
I do not understand why people cannot read what’s on your order & put it in the bag they’ve left out my churros & especially the high priced creamy cilantro they always leave that out my back may be only 90c but if you do it 10xs it adds up!!!! I’m frustrated AF. & who wants to use gas to drive back to where I just came from for what I already ordered! I recommend NOT DOING their online APP ordering here just go in & order it’s NOT more convenient. BUT food is still yummy workers are nice they don’t read but they’re nice.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Grande Avocado Chicken Bowl
Restaurantji Recommends
Came to the drive thru to order a family chicken meal. The lady was very rude. I told her I would like to have a 12pc meal with mostly thighs. She said the most she can give me is 4 because that’s all they had available. I asked if they were making fresh chicken I don’t mind waiting. She then told me I would have to wait 30 minutes for 2 extra pcs. What El Pollo Loco doesn’t have chicken? I wish I would’ve gotten her name. I have been here many times and have had bad experiences every time. Worst El Pollo Loco. It’s sad because I live right up the street. Oh well won’t be coming here anymore!
Service: 1
Evertime I come in this el pollo loco location and order ROSA always has an attitude she has no customer service skills what so ever i just placed a order and she had a bad attitude so I made her give me a refund… I don’t know why I came back to this location after I seen a big dead rat in the drive thru but I wont be returning thanks to ROSA’s nasty attitude and the Dead Rat!!!!!
Atmosphere: 1
Food: 1
Service: 1
I went to this place yesterday afternoon. There was maybe 5 workers present. No one was in drive thru and no one was in line except for me. One guy was doing something to the register but never once was I greeted or told it would take a few minutes to take my order. I waited probably 10 minutes and no one ever said anything but every employee saw me standing there. Finally I just left. Service like that made me spend my money somewhere else. Place is terrible
Atmosphere: 1
Food: 1
Service: 1
Employer on the parking lot agreeing to me because I open my car door and him was too close to me and just touched the mirror and star
Atmosphere: 1
Food: 3
Service: 4
Went to the drive thru and received excellent customer service and received my food fast. I will be coming back soon. I love the double tostada saled
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Chips, 2 Chicken Combo
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