El Pollo Loco

Love their chicken!

Atmosphere: 5

Food: 5

Service: 5

I used to enjoy this location. This time was not great. There was one customer in the store. No one asked to take my order, so I placed it at the kiosk, and it took over 10 minutes for me to get my order. There were 4 employees in the store, I did not feel welcomed. My crispy tacos were over cooked and just disappointing. Not sure I'll go back, maybe I'll try one more time.

Atmosphere: 3

Food: 3

Service: 2

Food was great. And we loved Lionel. He was above and beyond. Great customer service.

Atmosphere: 4

Food: 5

Service: 5

Fast and awesome service. Lionel was and is always great.

I don't like the fact that they put cilantro in everything, including the guacamole? That's not good for people who do not like cilantro. There's a large number of us and to just disregard our taste buds is not fair at all. The burrito was good, but they substituted avocado for the guacamole, and I didn't taste it until I got to the last couple of bites. So they just threw it in there, to please me. But in all fairness, the young lady who was taking my order. In all fairness, the young lady who was taking my order was very accommodating and sweet. She's a keeper. I hope they pay her well.

Atmosphere: 5

Food: 3

Service: 4

Service was fast and friendly. Food was hot and fresh. Couldn't have asked for a better service from El Polo Loco.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Avocado Burrito

What a disappointing experience at this location. My girlfriend and I ordered the 16-piece family meal. Ordered it online and went to pick it up. Took over 20 minutes to get the food. Only 1 guy was in front of me. Nobody in drive thru or in the lobby ordering food. So speed was an issue. Then, once it was finished, I checked my food in the car to check if it was all there. They forgot my side of salad. So I go back in and let them know. They gave me the salad. I didn't check anything else. I assumed it was good to go. I get home, and my girlfriend notices they forgot ALL of our tortillas too!!! 16 corn tortillas, missing. Then, we were supposed to have 4 LARGE sides. So the containers were large, but ONLY HALF FILLED!!! So what a RIPOFF! Never coming back here again. So disappointed. Ruined her night. The sides were also cold. Too bad we were too hungry to drive back. Lesson learned.

Atmosphere: 3

Food: 5

Service: 2

Make sure to ask for their new cross contamination special, The Churro Burrito.

Portions are always a joke here. Prices look goofy as hell compared to what you get.

There's a taqueria in the same parking lot that has much better food and portions sizes, go there instead.

Atmosphere: 1

Food: 1

Service: 1

This is the third time I’ve gone and they forgot my churros. I won’t be going back. I’ll make the drive to another location.

5 star dining to bring your rich Oil Baron inlaws to.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Chicken, Double Chicken Bowl, Chips, Double Chicken Tostada Salad, Double Chicken Avocado Salad

Clean, fast n friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Chicken

Always delicious!!

Atmosphere: 5

Food: 5

Service: 5

They never get our order correct

Atmosphere: 4

Food: 2

Service: 1

Recommended dishes: Double Chicken Tostada Salad, Double Chicken Avocado Salad

Went there for first time after watching the ad for chipotle burrito bought 2 burritos full of rice and beans literally saw 2 pieces of chicken paid $21.65 not worth it, even Cardenas tacos are better or Roberto’s, called manager she said the owner wants to only put one little scoop of chicken so go figure not worth $10 a piece

Atmosphere: 4

Food: 2

Service: 4

The more often I visit here the less I'm enjoying the double avocado chicken salad. They're using less healthy greens and more iceberg lettuce and the chicken is getting more and more overdone so it's very hard to chew.

Atmosphere: 3

Food: 3

Service: 3