As with all places, this one has gotten a little pricier. $10 bucks for a chicken quesadilla is a bit too much. (Especially when you only get 3 pieces with limited chicken in it.) Used to be my favorite place for a quick, fast food dinner, but I have scaled back. My original 2 piece white meat meal is now around $11 bucks. (And it's only 1 chicken breast & 1 wing and 2 small sides.) If I'm tired and don't wanna cook, then for convenience, I'll still eat here occasionally. However, after all the years that my family and I have been going here as regulars, we've sadly had to taper off from eating there. Overall, the price scale doesn't justify the cost. Again, it's just my opinion...
Atmosphere: 4
Food: 4
Service: 4
KENDRIC BERRY
The new bowls are awesome!
Atmosphere: 4
Food: 5
Service: 4
Aimee Fuller
If you love customer service, this is not the restaurant for you. You have to order on the kiosk that is right next to the register that has an employee at it. That person isn’t going to tell you to use the kiosk. The other employee that walks up also won’t tell you. She also won’t listen when you say excuse me to ask a question. Maybe the super scent is from today’s rain? Regular Pollo Loco food. It’s good everywhere.
Atmosphere: 2
Food: 5
Service: 1
Rich “Rico” Atwater
Tasty tacos, quick service, great salsa!
Atmosphere: 5
Food: 4
Service: 5
jay C
They really should be called slow food , it took 25 minutes to get my food , a burrito, salad and a a taco no one else was inside and when I pulled in only 2 cars where in the drive thru, idk if they forgot or that's how it is , they did apologize a couple times, but then the hot food was cold and the cold food was warm,
Atmosphere: 4
Food: 2
Service: 1
cuddleteam Leader
I love El pollo loco specially the double chicken tostada, yummy, the staff is not too friendly and is like a dead atmosphere in the restaurant.
Atmosphere: 3
Food: 5
Service: 3
Thomas Cooney
Walked in, only customer insid with 5 or 6 people working. I was ignored. Waited then walked out hello Mac Donald’s. All seats were available.
Atmosphere: 1
Anthony Mortel
Great service and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Complete Family Combo
Darren Cobb
The food was decent. The drive-through associate missed an opportunity to secure the lid on my soda, and as it was handed to me, it spilled all over my shirt.
Atmosphere: 3
Food: 5
Service: 3
Karmen Garcia
I ordered a BRC. It's was gross. Rice was so hard. When I went in to complain about it the girl gave me attitude. I told them the rice was hard. To just give me a refund. They where telling me that they have never gotten any complains about the food. Trust me ever time I go. Thefood is over cooked or under cook or they forget to give me what I order. This place need to be overlooked by someone responsible.
seriously frustrating to discover the "family meal" comes with 2 oz. of broccoli...maybe... someone should lose their job.
Atmosphere: 1
Food: 1
Service: 1
Mark Miller
Really great good. Fresh and a much better option in the world of fast food.
Atmosphere: 4
Food: 5
Service: 5
April Frost
Consistent food every time. It may not be for everyone, but it's one of my favorites. Always good customer service.
Atmosphere: 4
Food: 4
Service: 5
G G
Over priced for sure and small pieces! Nor worth it. Better off getting a rotisserie chicken from the grocery store. An 8 piece chicken only is $26.00 and a Family meal with 6 legs and 6 thighs plus weenie sides $38+!!! Are you serious?
Robert Dasch
Less food very salty and dry forgot our dressing for salad and tortillas
As with all places, this one has gotten a little pricier.
$10 bucks for a chicken quesadilla is a bit too much. (Especially when you only get 3 pieces with limited chicken in it.)
Used to be my favorite place for a quick, fast food dinner, but I have scaled back.
My original 2 piece white meat meal is now around $11 bucks. (And it's only 1 chicken breast & 1 wing and 2 small sides.)
If I'm tired and don't wanna cook, then for convenience, I'll still eat here occasionally.
However, after all the years that my family and I have been going here as regulars, we've sadly had to taper off from eating there.
Overall, the price scale doesn't justify the cost.
Again, it's just my opinion...
Atmosphere: 4
Food: 4
Service: 4
The new bowls are awesome!
Atmosphere: 4
Food: 5
Service: 4
If you love customer service, this is not the restaurant for you. You have to order on the kiosk that is right next to the register that has an employee at it. That person isn’t going to tell you to use the kiosk. The other employee that walks up also won’t tell you. She also won’t listen when you say excuse me to ask a question. Maybe the super scent is from today’s rain? Regular Pollo Loco food. It’s good everywhere.
Atmosphere: 2
Food: 5
Service: 1
Tasty tacos, quick service, great salsa!
Atmosphere: 5
Food: 4
Service: 5
They really should be called slow food , it took 25 minutes to get my food , a burrito, salad and a a taco no one else was inside and when I pulled in only 2 cars where in the drive thru, idk if they forgot or that's how it is , they did apologize a couple times, but then the hot food was cold and the cold food was warm,
Atmosphere: 4
Food: 2
Service: 1
I love El pollo loco specially the double chicken tostada, yummy, the staff is not too friendly and is like a dead atmosphere in the restaurant.
Atmosphere: 3
Food: 5
Service: 3
Walked in, only customer insid with 5 or 6 people working. I was ignored. Waited then walked out hello Mac Donald’s. All seats were available.
Atmosphere: 1
Great service and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Complete Family Combo
The food was decent. The drive-through associate missed an opportunity to secure the lid on my soda, and as it was handed to me, it spilled all over my shirt.
Atmosphere: 3
Food: 5
Service: 3
I ordered a BRC. It's was gross. Rice was so hard. When I went in to complain about it the girl gave me attitude. I told them the rice was hard. To just give me a refund. They where telling me that they have never gotten any complains about the food. Trust me ever time I go. Thefood is over cooked or under cook or they forget to give me what I order. This place need to be overlooked by someone responsible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
seriously frustrating to discover the "family meal" comes with 2 oz. of broccoli...maybe...
someone should lose their job.
Atmosphere: 1
Food: 1
Service: 1
Really great good. Fresh and a much better option in the world of fast food.
Atmosphere: 4
Food: 5
Service: 5
Consistent food every time. It may not be for everyone, but it's one of my favorites. Always good customer service.
Atmosphere: 4
Food: 4
Service: 5
Over priced for sure and small pieces! Nor worth it. Better off getting a rotisserie chicken from the grocery store. An 8 piece chicken only is $26.00 and a Family meal with 6 legs and 6 thighs plus weenie sides $38+!!! Are you serious?
Less food very salty and dry forgot our dressing for salad and tortillas
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: 8pc Family Feast
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