This, by far, has been the best Polloc Loco I have visited in Las Vegas. Great service and will be returning again.
Atmosphere: 5
Food: 5
Service: 5
Nancy Lita Castro
The bathrooms were so dirty. Food was dry.
Atmosphere: 3
Food: 3
Service: 4
Garfield fredericks
Dietary restrictions: Looking for a meal that wasn't fried
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: 4pc Half Chicken Meal
Denise Scott
YUCK. Went through drive through. Food was cold
Atmosphere: 4
Food: 2
Service: 3
Amber Bergner
This is a horrible experience ever. Everything is automated. The few staff that is in there is very rude. The place is filthy. They will not assist at all. You can't order tortillas even if in menu. You just lost our business
Atmosphere: 1
Service: 1
Lupe Miles
Place was dirty, self serve cashiers not good vibe. There was no house salsa which is EPL trade, got home order had the wrong tortillas, very disappointed, no more quality. Ho back to your roots
Atmosphere: 1
Food: 3
Service: 1
C A
Terrible customer service. The cashier was very indifferent about the presence of customers. She spent most of her time talking on her phone and socializing with her coworkers.
She refused to take my order in person. She said the only way to order was to use the kiosk, which took three times longer than it should have.
While we were waiting for our order this cashier decided to go home and so she stood in front of the counter and made other employees stop what they were doing and bring her personal belongings to her.
While she was waiting for her belongings she was blocking access to the order pickup area. Every thing had to stop until she finally left the building.
An order was placed on the counter ready for pickup but nobody announced who the order was for. After the cashier left the order continued to sit there for a long time. Eventually somebody asked us "Is this your order?" It seems customers have to guess about which order is theirs.
The survey website on the receipt was not spelled correctly.
Atmosphere: 3
Food: 5
Service: 1
Marshall Christmann
This place needs to be shout down there was ants all over the soda machine and the place.was dirty
Atmosphere: 1
Food: 1
Service: 1
Norma Bates
They wanted to charge for Salsa. Ants all over drink area, and inside horchata dispenser. No air in the bathroom. It was a heat box. The place was dirty.
Atmosphere: 1
Food: 4
Service: 1
DAVID BIEVER
You can stand at the counter for ever trying to get someone's attention. The quality of the Francise has gone so down ,now that computer orders are in affect. Even the computer ordering is more messed ordering correctly.
The customer service is horrendous. First off over an hour after opening time and all of the doors are locked. Once another customer let's me in, no staff acknowledged my existence.. I placed an online order and it wasn't even ready for 20+ minutes after their pickup time.. no apologies, no estimated time for when my food would be ready... worst experience... wasted my entire lunch waiting for food
Atmosphere: 1
Food: 3
Service: 1
G G
The food is great the people are so rude every time I go, they don’t have manner, they don’t great you
Atmosphere: 2
Food: 5
Service: 1
Amber Vanoni
This is a horrible experience ever. Everything is automated. The few staff that is in there is very rude. The place is filthy. They will not assist at all. You can't order tortillas even if in menu. You just lost our business
Atmosphere: 1
Service: 1
SK A
Ordered online and drove back home around 6 miles to find out missing items. This is the 2nd time it happened. Never go back to this location anymore.
Food: 4
Service: 1
1ofAK!nD 87
Horrible.. ants in the drinks and people working here suck don't waste your time.
UPDATE: To the owner that responded what else do you need to know? Why don't u check your cameras and see how your workers work and how bad the customer service is? Why don't you step in your restaurant and see how disgusting it is. Health violations all over!! Check those cameras and let us all know why ants would be in the drinks for people to consume.
This, by far, has been the best Polloc Loco I have visited in Las Vegas. Great service and will be returning again.
Atmosphere: 5
Food: 5
Service: 5
The bathrooms were so dirty. Food was dry.
Atmosphere: 3
Food: 3
Service: 4
Dietary restrictions: Looking for a meal that wasn't fried
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: 4pc Half Chicken Meal
YUCK. Went through drive through. Food was cold
Atmosphere: 4
Food: 2
Service: 3
This is a horrible experience ever. Everything is automated. The few staff that is in there is very rude. The place is filthy. They will not assist at all. You can't order tortillas even if in menu. You just lost our business
Atmosphere: 1
Service: 1
Place was dirty, self serve cashiers not good vibe. There was no house salsa which is EPL trade, got home order had the wrong tortillas, very disappointed, no more quality. Ho back to your roots
Atmosphere: 1
Food: 3
Service: 1
Terrible customer service.
The cashier was very indifferent about
the presence of customers. She spent
most of her time talking on her phone
and socializing with her coworkers.
She refused to take my order in person.
She said the only way to order was to
use the kiosk, which took three times
longer than it should have.
While we were waiting for our order this cashier
decided to go home and so she stood in front of
the counter and made other employees stop what
they were doing and bring her personal belongings
to her.
While she was waiting for her belongings she
was blocking access to the order pickup area.
Every thing had to stop until she finally
left the building.
An order was placed on the counter ready
for pickup but nobody announced who the
order was for. After the cashier left
the order continued to sit there for a
long time. Eventually somebody asked
us "Is this your order?"
It seems customers have to guess about
which order is theirs.
The survey website on the receipt was not spelled correctly.
Atmosphere: 3
Food: 5
Service: 1
This place needs to be shout down there was ants all over the soda machine and the place.was dirty
Atmosphere: 1
Food: 1
Service: 1
They wanted to charge for Salsa. Ants all over drink area, and inside horchata dispenser. No air in the bathroom. It was a heat box. The place was dirty.
Atmosphere: 1
Food: 4
Service: 1
You can stand at the counter for ever trying to get someone's attention. The quality of the Francise has gone so down ,now that computer orders are in affect. Even the computer ordering is more messed ordering correctly.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
The customer service is horrendous. First off over an hour after opening time and all of the doors are locked. Once another customer let's me in, no staff acknowledged my existence.. I placed an online order and it wasn't even ready for 20+ minutes after their pickup time.. no apologies, no estimated time for when my food would be ready... worst experience... wasted my entire lunch waiting for food
Atmosphere: 1
Food: 3
Service: 1
The food is great the people are so rude every time I go, they don’t have manner, they don’t great you
Atmosphere: 2
Food: 5
Service: 1
This is a horrible experience ever. Everything is automated. The few staff that is in there is very rude. The place is filthy. They will not assist at all. You can't order tortillas even if in menu. You just lost our business
Atmosphere: 1
Service: 1
Ordered online and drove back home around 6 miles to find out missing items. This is the 2nd time it happened. Never go back to this location anymore.
Food: 4
Service: 1
Horrible.. ants in the drinks and people working here suck don't waste your time.
UPDATE: To the owner that responded what else do you need to know? Why don't u check your cameras and see how your workers work and how bad the customer service is? Why don't you step in your restaurant and see how disgusting it is. Health violations all over!! Check those cameras and let us all know why ants would be in the drinks for people to consume.
Atmosphere: 1
Food: 1
Service: 1
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