Firehouse Subs DC Plaza

The subs here are better than Subway and probably healthier too . They're a little bit on the pricey side but well worth

Atmosphere: 5

Food: 5

Service: 5

Worst firehouse location in the centennial/north Las Vegas area- avoid at all costs especially if ordering from a delivery service. Customer service has never been great when I’ve visited in person but I decided to order Uber eats and they charged a $5 upgrade per sandwich to make it a combo which is fine except the app only offered a bottled water as the drink choice. I’ve ran into this issue before at the location by my work so I placed the order then kindly asked them to switch out my drink for a fountain drink. They said their location doesn’t offer fountain drinks for Uber deliveries, but the app should have given me an option to pick a bottled soda. I explained the app didn’t give me the option and that other locations had made the switch for me no problem. I asked if she could switch my water out for a bottled soda and she said there was no way because there’s a price difference. I even asked if I could pay the price difference over the phone but she said no to that as well. I explained paying $10 for two bottles of water and two small bags of chips is a little ridiculous and asked three separate times if there’s anything they can do about the situation but she repeatedly told me no. I don’t understand how it’s my problem that their app wasn’t working the way it was supposed to and feel like there should have been at least some sort of attempt to make things right. Definitely just ordering Jersey mikes or port of subs next time instead.

Trinity was awesome!

Atmosphere: 5

Food: 5

Service: 5

Greeted walking through the door ordered placed and made very quickly and came out exactly as it should have

Atmosphere: 5

Food: 5

Service: 5

Always clean. The app is easy to use and order is always correct and ready quickly.

Atmosphere: 5

Food: 5

Service: 5

Update to my last review: overall the food is good. This is the third time I went in. The employees seriously lack costumer service skills. First two times I figured it happens we all have a bad day. Being the third time the benefit of the doubt is gone. Not returning to this specific location. Really disappointed as I had given it a four star rating in the past.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Italian Sub

Really good food.

Atmosphere: 5

Food: 5

Service: 5

I use the app to order lunch, it's simple and saves me time so I can actually enjoy my break

Atmosphere: 5

Food: 5

Service: 5

This location is very convenient for me. It is the only location that I have been to. I will continue to use this location, because I have never had a problem or issue with anything.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Kids Grilled Cheese

I ordered a large New York Steamer and a medium Engineer. The Engineer was made perfectly and was better than expected. The large Steamer was flat and made with 3 thin slices of pastrami. Definitely not worth the $15 price tag. I love what this place stands for and I really want to visit this place more than Subway but the inconsistency makes it difficult.

Update: Management responded to my review in less than 15 hours. I bumped up from 2 stars to 3 for that kind of service! I'll be giving them another try.

Atmosphere: 4

Food: 2

Service: 4

Employees didn't acknowledge me at all.

Atmosphere: 1

Service: 1

I'm a uber driver and today 2/12/25 I went in twice for pick up and the lady working has no customer service what so ever. No hi no here you go . Have a good day nothing just places the food on the counter rudely and walks away. I Say thank you have a good night and she says nothing just walks away. At least the other gentleman had you too. If you guys arw going to have pepole working customer service please check there additude.

I heard the assistant gm talking about politics at work and for some odd reason when ever I heard one of the crew talking about it. She proceeded to tell the worker that he's not allowed to talk about politics. He wasn't saying anything bad or even vulgar. She was extremely rude to her worker. Like she didn't apologize or nothing. I've never been in a place of work where freedom of speech is prohibited. I'd understand if he was saying really bad stuff but he wasn't. His words were civil and on point with the facts. Just because she didn't agree with him doesn't mean she needed to go to the extreme and do what she did. Than even other customers were talking about it because they notice she kept harassing him underneath her breath. At the end of all of it before I left. He asked where the button was for a new order cause he messed up. So she proceeded to laugh and not even tell him. So the other women worker had to. It sad that I cant even enjoy my stay at a restaurant I go to all the time. Will never come back to this location.

Atmosphere: 1

Food: 1

Service: 1

Fantastic tasting sandwiches, though a bit skimpy as compared to other Firehouse locations. I was placed on hold for 10 mins. before hanging up. Staff is generally unfriendly as compared to other fast food restaurants--it's kind of weird. Tried ordering thru the app and it said the order wouldn't be ready for 1.5 hours. What? So if I walk into a store, it'll take 1.5 hours to get a sandwich? The place seems understaffed, and it's like pulling teeth to speak with an employee. This location had better get its act together of it will go out of business someday. No more mere responses from the supposed owner or manager to these reviews: how about making the business better for God's sake? Is it that difficult? How is In-N-Out able to do it so well with friendly, helpful employees? Get it together.

Atmosphere: 5

Food: 5

Service: 3

I ordered a hook and ladder sandwich and it was so poorly made I couldn't even pick it up as a sandwich. The bread was all broken up so much so that I don't know how they made it. I have never had such a horrible sandwich from Firehouse sub. When I have had that sandwich it was warmed also and this one was cold. It didn't even taste like a firehouse sub. Very disappointed. I found out later that my sandwich was made just at closing time but that shouldn't affect the quality of my sandwich.

Atmosphere: 3

Food: 1

Service: 3