I went here yesterday to buy the same items I got from the Henderson location. The buy 2 items from the inihaw meal and get $1.00 banana langka halo-halo thing. When I told the server I wanted that deal, she thought I wanted to separate orders instead of 2 items deal. So she grabs 2 separate to go boxes. I smirked and shook my head and told I only wanted “1” order of that with 2 items. So then when I picked my items, I picked the kare-kare and chicken bbq on a stick. I was watching her put the kare-kare in the small container and she only put the tripe and some veggies. No ox tail meat whatsoever! Mind you it’s an extra $2.00 if you pick beef. So disappointing. Then came to pay and it took about 10 minutes. Then I told them that I wanted the $1.00 banana lanka halo-halo dessert so she charged me. So she packed my food, but where’s my dessert? The cashier that I paid left and then the lady that took my order took over. I asked her, where is my dessert? She said it’s $1.00. I told her I already paid for it, so where is it? Then she told me to get it from another station where they make them. I go to that station and the lady in charge of that station told me to wait because she was moving the ice shaving machine in the back of their kitchen. So I waited….. took her about 15 minutes before I got my dessert. I don’t have much time to wait because my mother-in-law was waiting the car and we had a baseball tournament to go to for my son. She came out with my dessert and said, “Oh, the ice cream is butter pecan ice cream, ma’am”. (It’s supposed to be langka ice cream just like how I had it at the Henderson location), I looked at her and gave her a stank look and said, “Well, that’s disappointing”. She didn’t even apologize nor explain why butter pecan ice cream. Instead, she ran to the ice cream fridge to get the actual langka ice cream. I should have stayed and told her that that’s not what I ordered and that she needs to give me the correct dessert I ordered. But I didn’t have time to argue because I had something important to go to. It gave a reminder as to why I don’t go to this Grill City. I prefer the one in Henderson. Or they need to change their employees there and be a little bit more professional.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Variety Lunch Plates
R C
They appear to be well staffed but the wait to pay for your food is painful. I get an hour for lunch, 30 minutes wasted to finish my transaction, only 2 people ahead of me. Bring mediation beads and a sleeping bag. The inefficiency is unreal, molasses moves faster than these workers!
Atmosphere: 2
Food: 3
Service: 1
Aubrey Langlinais
The service here is absolutely terrible. The staff are so unorganized and there's about 5 just standing around no helping service at the counter. We waited in line for 20 minutes while the staff messed around cracking jokes and there was only 1 person ahead of us.. The food is ok. Way over priced. Honestly the terrible service ruins this place. There is absolutely no sense of urgency with the staff.
Atmosphere: 3
Food: 3
Service: 1
K K
Customer service here is awful. I came at 3:30 pm (no rush observed) I waited 15 mins for new lumpia to be fried (they promised me 7-10), but when I tried to ask for status—no one acknowledged me. The kept walking away talking and laughing. I waited to get help so finally at 17 mins, they said it hasn’t been fried yet!!? Whoever took my order didn’t follow through. They asked me to wait 10 mins more cuz it’s still frozen.This is just the conclusion of my visit. When I started at the line, another worker failed to acknowledge me and served someone else behind the line. Awful. My husband experiences the same thing during breakfast hours whenever he comes. And I don’t typically leave bad reviews…
Ricky Rodriguez
Everything about this place is absolute trash. The service is garbage. If you can't speak their language, you may get skipped in line. Food tastes like used cooking oil. This is the first place I experienced with trash Lumpia.
Atmosphere: 1
Food: 1
Service: 1
Ghem Lynn
Pricey and not even worth it!
Atmosphere: 2
Food: 2
Service: 2
Rexon Arquiza
Arrived and I was the only other customer besides someone who has already being rung out. 4 people behind the counter including the person ringing out. No greeting or acknowledgement. Watched the staff just doing food prep. 3 other potential customers lined up behind me and left because the wait was too long. Another member of the staff who was in the kitchen saw me and even mentioned to one of the staff behind the counter that there is a customer waiting in. Still ignored me. Waited about 15 minutes for someone to actually help me when there were no other customers in front of me.Not sure how good this business model is. Seems the customers aren’t really priority.
Atmosphere: 3
Food: 4
Service: 1
Myles MT
Foods being served are okay. The service, though, is always slow. Even if there's only a few of you in line, the servers take several minutes before they entertain/acknowledge you.
Atmosphere: 4
Food: 5
Service: 3
Frederico Quiobo
Food in Lorraine resttsurant is far better cheaper and portion is bigger.
grilled squid was dry n hard n tofu with pork I asked just the
Langga One
Food does not taste good and expensive! Small portions.
iambryan
the fried chicken skin they sell used to be so good.. nowadays it is full of feathers, lol we purchased a pound and had to throw it away.. it was disgusting. "unang kagat, balahibo lahat."
Joe Eidelberg
I placed an order of party trays weeks before my daughter’s birthday party. By the time we got there to pick up our order, it’s still not ready! They literally cooked it in front of us (looks like they forgot about the order). So disappointing. I’m very upset because we we’re late at the place we rented for my daughter’s birthday!!!
Cesar Augustus
I was not impressed by a server, who was very rude. We bought a combo for lunch with side dishes. (this was Dec.5th/2022-Maryland Parkway Las Vegas). We just asked for a little bit of ice cube, she said "walang ice" (with very rude demeanor), which was impossible.The store has fountain drinks so therefore they have ice to keep the drinks cold. We asked very nicely. We were not asking for much. That being said, we are not going back in that particular store. Their servers should be trained to be more courteous.
Food is expensive and ok, but service is awful
Atmosphere: 1
Food: 3
Service: 1
I went here yesterday to buy the same items I got from the Henderson location. The buy 2 items from the inihaw meal and get $1.00 banana langka halo-halo thing. When I told the server I wanted that deal, she thought I wanted to separate orders instead of 2 items deal. So she grabs 2 separate to go boxes. I smirked and shook my head and told I only wanted “1” order of that with 2 items. So then when I picked my items, I picked the kare-kare and chicken bbq on a stick. I was watching her put the kare-kare in the small container and she only put the tripe and some veggies. No ox tail meat whatsoever! Mind you it’s an extra $2.00 if you pick beef. So disappointing. Then came to pay and it took about 10 minutes. Then I told them that I wanted the $1.00 banana lanka halo-halo dessert so she charged me. So she packed my food, but where’s my dessert? The cashier that I paid left and then the lady that took my order took over. I asked her, where is my dessert? She said it’s $1.00. I told her I already paid for it, so where is it? Then she told me to get it from another station where they make them. I go to that station and the lady in charge of that station told me to wait because she was moving the ice shaving machine in the back of their kitchen. So I waited….. took her about 15 minutes before I got my dessert. I don’t have much time to wait because my mother-in-law was waiting the car and we had a baseball tournament to go to for my son. She came out with my dessert and said, “Oh, the ice cream is butter pecan ice cream, ma’am”. (It’s supposed to be langka ice cream just like how I had it at the Henderson location), I looked at her and gave her a stank look and said, “Well, that’s disappointing”. She didn’t even apologize nor explain why butter pecan ice cream. Instead, she ran to the ice cream fridge to get the actual langka ice cream. I should have stayed and told her that that’s not what I ordered and that she needs to give me the correct dessert I ordered. But I didn’t have time to argue because I had something important to go to. It gave a reminder as to why I don’t go to this Grill City. I prefer the one in Henderson. Or they need to change their employees there and be a little bit more professional.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Variety Lunch Plates
They appear to be well staffed but the wait to pay for your food is painful. I get an hour for lunch, 30 minutes wasted to finish my transaction, only 2 people ahead of me. Bring mediation beads and a sleeping bag. The inefficiency is unreal, molasses moves faster than these workers!
Atmosphere: 2
Food: 3
Service: 1
The service here is absolutely terrible. The staff are so unorganized and there's about 5 just standing around no helping service at the counter. We waited in line for 20 minutes while the staff messed around cracking jokes and there was only 1 person ahead of us.. The food is ok. Way over priced. Honestly the terrible service ruins this place. There is absolutely no sense of urgency with the staff.
Atmosphere: 3
Food: 3
Service: 1
Customer service here is awful. I came at 3:30 pm (no rush observed) I waited 15 mins for new lumpia to be fried (they promised me 7-10), but when I tried to ask for status—no one acknowledged me. The kept walking away talking and laughing. I waited to get help so finally at 17 mins, they said it hasn’t been fried yet!!? Whoever took my order didn’t follow through. They asked me to wait 10 mins more cuz it’s still frozen.This is just the conclusion of my visit. When I started at the line, another worker failed to acknowledge me and served someone else behind the line. Awful. My husband experiences the same thing during breakfast hours whenever he comes. And I don’t typically leave bad reviews…
Everything about this place is absolute trash. The service is garbage. If you can't speak their language, you may get skipped in line. Food tastes like used cooking oil. This is the first place I experienced with trash Lumpia.
Atmosphere: 1
Food: 1
Service: 1
Pricey and not even worth it!
Atmosphere: 2
Food: 2
Service: 2
Arrived and I was the only other customer besides someone who has already being rung out. 4 people behind the counter including the person ringing out. No greeting or acknowledgement. Watched the staff just doing food prep. 3 other potential customers lined up behind me and left because the wait was too long. Another member of the staff who was in the kitchen saw me and even mentioned to one of the staff behind the counter that there is a customer waiting in. Still ignored me. Waited about 15 minutes for someone to actually help me when there were no other customers in front of me.Not sure how good this business model is. Seems the customers aren’t really priority.
Atmosphere: 3
Food: 4
Service: 1
Foods being served are okay. The service, though, is always slow. Even if there's only a few of you in line, the servers take several minutes before they entertain/acknowledge you.
Atmosphere: 4
Food: 5
Service: 3
Food in Lorraine resttsurant is far better cheaper and portion is bigger.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
grilled squid was dry n hard n tofu with pork I asked just the
Food does not taste good and expensive! Small portions.
the fried chicken skin they sell used to be so good.. nowadays it is full of feathers, lol we purchased a pound and had to throw it away.. it was disgusting. "unang kagat, balahibo lahat."
I placed an order of party trays weeks before my daughter’s birthday party. By the time we got there to pick up our order, it’s still not ready! They literally cooked it in front of us (looks like they forgot about the order). So disappointing. I’m very upset because we we’re late at the place we rented for my daughter’s birthday!!!
I was not impressed by a server, who was very rude. We bought a combo for lunch with side dishes. (this was Dec.5th/2022-Maryland Parkway Las Vegas). We just asked for a little bit of ice cube, she said "walang ice" (with very rude demeanor), which was impossible.The store has fountain drinks so therefore they have ice to keep the drinks cold. We asked very nicely. We were not asking for much. That being said, we are not going back in that particular store. Their servers should be trained to be more courteous.
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