placed an online order when o arrived though the drive though i told whoever was taking the order i was picking up a mobile order. The girl told me come to the window. I told the girl i would like my food fresh. She then proceed to tell me my order was already made. I then repeated i would like my food fresh. She tells me no. I confirmed with her is she telling the customer no to making my food fresh? She says hold on! Another hispanic lady comes on the speaker. Never asked me my issue just starts telling me my order been ready over 20 mins. which was a lie. i had just place my order five mins. I explain to her i want my food fresh. i asked her what was the issue if the customer ask for fresh food? The manager then proceeds to talk to me though the speaker saying i was yelling. No im not yelling have a high pitch voice. She then tells me hurry up and come to the window and get your food so you can get out of my drive though. Very rude! very unprofessional and very racist. I had to tell her i’m not her child and she isn’t going to talk to me any kind of way! All this because I ASKED FOR FRESH FOOD. This place seems like a racist establishment!
Service: 1
Recommended dishes: Jumbo Jack
Travis Woodard
I ordered on uber eats for pick up First it took 30 mins for the 3 people ahead of me to get their food after waiting 30 mins the lady says they don’t have my order says it didn’t appear on the screen while hardly moving a inch then without even giving me a second to figure it out with uber eats she starts trying to get me to leave the drive thru I asked if I would have to pull all the way around and wait in line all over again she said we don’t have your order and told me I was holding the line up terrible customer service no conflict resolution skills at all just rude and nasty
Atmosphere: 1
Service: 1
Jazzy 999
Horrid service and the manager with glasses was useless and the “Manger” position she claimed was hers should not be hers really when she can’t even handle basic customer service this is by FAR the worst location across the U.S i’ve been to and I’d recommend another Jack in the box or better yet a Mc.Donalds because at least they have basic Customer service skills!
Atmosphere: 1
Food: 1
Service: 1
R J
If I could give a negative number I would... On my way to work I order 2 hamburgers and two breakfast sandwiches and curly fries and they had us pull to the side and wait 10 mins for some cold food and it was missing a burger... This is 5 am so the inside isn't open .. The employee's on the morning shift is beyond sad and I wish a better life for them sike...👎🏾 And I was not able to retrieve my missing sandwich
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jumbo Jack, French Fries
Teekea Pinckney
my sister and I went through the drive through . We were already having our own conversation we placed the order and then then continued our conversation that included laughter , whoever was taking the order because she refused to give her name she was upset at our laughter she claimed that we were being rude to her employees she is the manager this is not McDonald’s or Wendy’s . I explained to her what we were laughing at had nothing to do with her or her employees she continued her attitude said she wouldn’t be giving us our food . I went inside the store she called the police claiming she didn’t have to give me my money back because you are not allowed to be rude to the employees mind you my sister and I were having a conversation we were laughing at eachother the manager called the police I had to wait for the officer to come to get my refund , this was the worst experience I have ever had just from laughing . My own personal conversation I reached out to the managers and they were rude as well I was informed by the officer to sue for discrimination . If you are not Mexican I would not suggest this place for you
Atmosphere: 1
Food: 3
Service: 1
Veronica Salcedo
Just fyi..some people should not be working if their customer service sucks..if you don’t like your job don’t work there..first of all I didn’t eat all day i was craving some cheap tacos..11:40 at night Brandon took my order than rang me up for the wrong thing than he said my car looked horrible cause I had pigeon poop all over my car..I waited longer to get the rest of my tacos..after I waited a while some Hispanic lady came up to the window told me to get out of the way cause I took a bite of my taco..i worked at McDonalds years ago and if I spoke to someone like like that I would of been gone..who ever that lady was she should not be working there..I should of got her name but I was so upset from her telling me to get out..will never go back to that location..you pay for what you get for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Two Tacos
Kimster N
Unbelievable, very slow services going thru drive-thru at night. But delivery services have no choice to wait and wait. They really need more workers at night so drivers and store can earn more $$$. This is why In-N-Out services are no. 1.
Service: 1
haeley garceran ortis
Apparently, the manager of the establishment is uncomfortable doing her job because of the poor treatment I received. They should be more professional. I hope it is an isolated incident because it leaves the establishment with a terrible reputation.
Service: 1
Eat With Auntehh
My husband went to go get food for dinner for us. We order food on the jack in box app. When he got there. The worker told him that someone pick it up. Which shouldn’t happen because we didn’t authorize anyone to pick up other than my husband. He should the worker the proof that nobody pick it up. Your employees didn’t want to admit that they mess up and gave our food away. Instead called my husband a liar. She called the manager and the manager said something about someone pick it up already you need contact the person that pick it up. We didn’t use Uber eats or grub hub. The worker was very rude. We even showed proof that we did a pick up order. Pleaee fix
Atmosphere: 1
Food: 1
Service: 1
William Moug
If you don't mind eating with homeless people and being asked for money, it's okay.
Way over freckin PRICED.#$$$$$ .! Two meals $30 RIDICULOUS!!!!!
Vegetarian options: I only get the Jacks Spicy Chicken sandwich
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Denis Dooley
I love the breakfast sandwiches at JitB, but I really have to call out how bad the coffee was this visit. I don't come for the coffee, but dang, it just needs to be average, but the cup of coffee I got that visit was an absolute spitter.
But the Ultimate Breakfast Sandwich was awesome!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich
Alexxis Agurcia
Tonight we stopped by to order through the drive-thru and the order taker asked us if we were picking up an order. I told him no and he told me that I couldn't order food because the system was down. Then I asked if I should order through the app and he said you could try.. so I say okay and I pull up and I begin to get on my phone to put my order through. While I'm waiting at the drive-thru window a woman slides open the window and says can I help you?? Very rudely. Then I told her I was putting the order through on the app because he said the system is down. Then she looked at me and told me well I can't have you waiting right here you're making my time run.. and then she shushed me away with her hands.. I was shocked and I just stared at her. And then I said I'm sorry I'm making your meter run and I was about to say I'm just trying to order my food but then she slammed the window shut. My husband and I were appalled. I did not get the woman's name but she was in her late forties possibly 50s. She wore glasses and she had a tattoo on her forearm. It was Friday night or early Saturday morning. 3:40 AM we are in the process of moving and we are moving all night and we want it to stop by and get a quick meal.. instead we left feeling very disappointed and a little bit insulted.. ?
Service: 1
Jr Lopez
Terrible customer service drive thru lady was very rude and racist
Atmosphere: 1
Food: 1
Service: 1
Edward Olson
It was closed
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Egg Rolls, Cheeseburger with French Fries, Ultimate Breakfast Sandwich, Double Jack, Ultimate Cheeseburger, Large Curly Fries, Jumbo Jack, Breakfast Sandwich, French Fries, Hash Brown
placed an online order when o arrived though the drive though i told whoever was taking the order i was picking up a mobile order. The girl told me come to the window. I told the girl i would like my food fresh. She then proceed to tell me my order was already made. I then repeated i would like my food fresh. She tells me no. I confirmed with her is she telling the customer no to making my food fresh? She says hold on! Another hispanic lady comes on the speaker. Never asked me my issue just starts telling me my order been ready over 20 mins. which was a lie. i had just place my order five mins. I explain to her i want my food fresh. i asked her what was the issue if the customer ask for fresh food? The manager then proceeds to talk to me though the speaker saying i was yelling. No im not yelling have a high pitch voice. She then tells me hurry up and come to the window and get your food so you can get out of my drive though. Very rude! very unprofessional and very racist. I had to tell her i’m not her child and she isn’t going to talk to me any kind of way! All this because I ASKED FOR FRESH FOOD. This place seems like a racist establishment!
Service: 1
Recommended dishes: Jumbo Jack
I ordered on uber eats for pick up First it took 30 mins for the 3 people ahead of me to get their food after waiting 30 mins the lady says they don’t have my order says it didn’t appear on the screen while hardly moving a inch then without even giving me a second to figure it out with uber eats she starts trying to get me to leave the drive thru I asked if I would have to pull all the way around and wait in line all over again she said we don’t have your order and told me I was holding the line up terrible customer service no conflict resolution skills at all just rude and nasty
Atmosphere: 1
Service: 1
Horrid service and the manager with glasses was useless and the “Manger” position she claimed was hers should not be hers really when she can’t even handle basic customer service this is by FAR the worst location across the U.S i’ve been to and I’d recommend another Jack in the box or better yet a Mc.Donalds because at least they have basic Customer service skills!
Atmosphere: 1
Food: 1
Service: 1
If I could give a negative number I would... On my way to work I order 2 hamburgers and two breakfast sandwiches and curly fries and they had us pull to the side and wait 10 mins for some cold food and it was missing a burger... This is 5 am so the inside isn't open .. The employee's on the morning shift is beyond sad and I wish a better life for them sike...👎🏾 And I was not able to retrieve my missing sandwich
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jumbo Jack, French Fries
my sister and I went through the drive through . We were already having our own conversation we placed the order and then then continued our conversation that included laughter , whoever was taking the order because she refused to give her name she was upset at our laughter she claimed that we were being rude to her employees she is the manager this is not McDonald’s or Wendy’s . I explained to her what we were laughing at had nothing to do with her or her employees she continued her attitude said she wouldn’t be giving us our food . I went inside the store she called the police claiming she didn’t have to give me my money back because you are not allowed to be rude to the employees mind you my sister and I were having a conversation we were laughing at eachother the manager called the police I had to wait for the officer to come to get my refund , this was the worst experience I have ever had just from laughing . My own personal conversation I reached out to the managers and they were rude as well I was informed by the officer to sue for discrimination . If you are not Mexican I would not suggest this place for you
Atmosphere: 1
Food: 3
Service: 1
Just fyi..some people should not be working if their customer service sucks..if you don’t like your job don’t work there..first of all I didn’t eat all day i was craving some cheap tacos..11:40 at night Brandon took my order than rang me up for the wrong thing than he said my car looked horrible cause I had pigeon poop all over my car..I waited longer to get the rest of my tacos..after I waited a while some Hispanic lady came up to the window told me to get out of the way cause I took a bite of my taco..i worked at McDonalds years ago and if I spoke to someone like like that I would of been gone..who ever that lady was she should not be working there..I should of got her name but I was so upset from her telling me to get out..will never go back to that location..you pay for what you get for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Two Tacos
Unbelievable, very slow services going thru drive-thru at night. But delivery services have no choice to wait and wait. They really need more workers at night so drivers and store can earn more $$$.
This is why In-N-Out services are no. 1.
Service: 1
Apparently, the manager of the establishment is uncomfortable doing her job because of the poor treatment I received. They should be more professional. I hope it is an isolated incident because it leaves the establishment with a terrible reputation.
Service: 1
My husband went to go get food for dinner for us. We order food on the jack in box app. When he got there. The worker told him that someone pick it up. Which shouldn’t happen because we didn’t authorize anyone to pick up other than my husband. He should the worker the proof that nobody pick it up. Your employees didn’t want to admit that they mess up and gave our food away. Instead called my husband a liar. She called the manager and the manager said something about someone pick it up already you need contact the person that pick it up. We didn’t use Uber eats or grub hub. The worker was very rude. We even showed proof that we did a pick up order. Pleaee fix
Atmosphere: 1
Food: 1
Service: 1
If you don't mind eating with homeless people and being asked for money, it's okay.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Jumbo Jack
Restaurantji Recommends
Way over freckin PRICED.#$$$$$ .! Two meals $30 RIDICULOUS!!!!!
Vegetarian options: I only get the Jacks Spicy Chicken sandwich
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
I love the breakfast sandwiches at JitB, but I really have to call out how bad the coffee was this visit. I don't come for the coffee, but dang, it just needs to be average, but the cup of coffee I got that visit was an absolute spitter.
But the Ultimate Breakfast Sandwich was awesome!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich
Tonight we stopped by to order through the drive-thru and the order taker asked us if we were picking up an order. I told him no and he told me that I couldn't order food because the system was down. Then I asked if I should order through the app and he said you could try.. so I say okay and I pull up and I begin to get on my phone to put my order through. While I'm waiting at the drive-thru window a woman slides open the window and says can I help you?? Very rudely. Then I told her I was putting the order through on the app because he said the system is down. Then she looked at me and told me well I can't have you waiting right here you're making my time run.. and then she shushed me away with her hands.. I was shocked and I just stared at her. And then I said I'm sorry I'm making your meter run and I was about to say I'm just trying to order my food but then she slammed the window shut. My husband and I were appalled.
I did not get the woman's name but she was in her late forties possibly 50s. She wore glasses and she had a tattoo on her forearm. It was Friday night or early Saturday morning. 3:40 AM we are in the process of moving and we are moving all night and we want it to stop by and get a quick meal.. instead we left feeling very disappointed and a little bit insulted.. ?
Service: 1
Terrible customer service drive thru lady was very rude and racist
Atmosphere: 1
Food: 1
Service: 1
It was closed
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Egg Rolls, Cheeseburger with French Fries, Ultimate Breakfast Sandwich, Double Jack, Ultimate Cheeseburger, Large Curly Fries, Jumbo Jack, Breakfast Sandwich, French Fries, Hash Brown
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