Food always seems to be fresh at this location and the staff is fast and kind. Not what you normally expect from a jack in the box. This location trumps the rest by far!
Atmosphere: 5
Food: 5
Service: 5
Amanda Hill
Omg so good!!! I will be back before I leave,I'm from Kenosha Wis and I wish we had 1
Atmosphere: 5
Food: 5
Service: 5
Generic Jess
Still chasing the dragon on the creamy iced coffee we had made for us a few days ago. Again, no location is standing up to our first location visit.
Beatriz Hernandez
Today at 3:57 PM, I went through the drive-thru to order food, and the experience was completely unacceptable. The employee taking my order clearly had no idea what they were doing, and the manager was even worse. When they attempted to take my order, they didn’t seem to understand anything I was saying.
I specifically ordered tacos without salsa and repeated it twice because I am allergic. The employee sounded irritated and unprofessional the entire time. When I received my food, I asked again if the tacos had no salsa. The person said they didn’t, but on the receipt it clearly said “add salsa.”
They had to fix the tacos because they messed up, and the manager who came to “help” had a very rude and annoyed attitude. I told him he needs to properly train his staff, and he got even more upset and basically told me to just leave.
As if that wasn’t enough, they also forgot my Jumbo Jr. burger. I didn’t go back to the restaurant because at this point I was afraid that if I complained again, they might do something to my food—something that unfortunately happens often when customers complain.
This is the second time I’ve had a terrible experience at this location. I’m completely tired of the disrespect, the lack of professionalism, and the awful service from the employees and management at this restaurant.
This message is going straight to your corporate office, because I’ve had enough. Customers deserve basic respect and safe, accurate food, especially when allergies are involved. This location needs immediate attention before someone gets seriously harmed.
Atmosphere: 1
Food: 4
Service: 1
Adrian Stansifer
Foods good and timely as usual but is it just me or is it too much to ask for a smile from the customer service person, instead of them looking pissed off that you're even getting food from them it would be nice if they were a little bit cordial maybe even said hi how are you and a smile would go a long way
Atmosphere: 4
Food: 4
Service: 2
Collin
They gave me a pile of meat crumbles instead of a burger patty
Atmosphere: 5
Food: 1
Service: 5
Nathaniel J. Boston
The milk shakes are to die for. Normally, it's the only thing I order.
Atmosphere: 3
Food: 4
Service: 3
Barbara Pringle
Just the same old Fast Food joint.
Atmosphere: 1
Food: 1
Service: 2
Christian John Casal
I tried to order 24 jr chicken sandwich and he gave me the number 24 on the menu i tried to tell him i need 24 jr chicken sandwich and he keeps saying thats the 24 chicken sandwich
Food: 1
Service: 1
Mike W.
Please explain to me how you order an iced coffee and it tastes like water and you get charged for a new one to be made? I asked why am I being charged again… “it’s our policy” I call and ask for a manager over a pathetic coffee and typical…. No manager. You need to teach your employees customer service, specifically the girl in the drive thru. You won’t be getting my business again.
Food always seems to be fresh at this location and the staff is fast and kind. Not what you normally expect from a jack in the box. This location trumps the rest by far!
Atmosphere: 5
Food: 5
Service: 5
Omg so good!!! I will be back before I leave,I'm from Kenosha Wis and I wish we had 1
Atmosphere: 5
Food: 5
Service: 5
Still chasing the dragon on the creamy iced coffee we had made for us a few days ago. Again, no location is standing up to our first location visit.
Today at 3:57 PM, I went through the drive-thru to order food, and the experience was completely unacceptable. The employee taking my order clearly had no idea what they were doing, and the manager was even worse. When they attempted to take my order, they didn’t seem to understand anything I was saying.
I specifically ordered tacos without salsa and repeated it twice because I am allergic. The employee sounded irritated and unprofessional the entire time. When I received my food, I asked again if the tacos had no salsa. The person said they didn’t, but on the receipt it clearly said “add salsa.”
They had to fix the tacos because they messed up, and the manager who came to “help” had a very rude and annoyed attitude. I told him he needs to properly train his staff, and he got even more upset and basically told me to just leave.
As if that wasn’t enough, they also forgot my Jumbo Jr. burger. I didn’t go back to the restaurant because at this point I was afraid that if I complained again, they might do something to my food—something that unfortunately happens often when customers complain.
This is the second time I’ve had a terrible experience at this location. I’m completely tired of the disrespect, the lack of professionalism, and the awful service from the employees and management at this restaurant.
This message is going straight to your corporate office, because I’ve had enough. Customers deserve basic respect and safe, accurate food, especially when allergies are involved. This location needs immediate attention before someone gets seriously harmed.
Atmosphere: 1
Food: 4
Service: 1
Foods good and timely as usual but is it just me or is it too much to ask for a smile from the customer service person, instead of them looking pissed off that you're even getting food from them it would be nice if they were a little bit cordial maybe even said hi how are you and a smile would go a long way
Atmosphere: 4
Food: 4
Service: 2
They gave me a pile of meat crumbles instead of a burger patty
Atmosphere: 5
Food: 1
Service: 5
The milk shakes are to die for. Normally, it's the only thing I order.
Atmosphere: 3
Food: 4
Service: 3
Just the same old Fast Food joint.
Atmosphere: 1
Food: 1
Service: 2
I tried to order 24 jr chicken sandwich and he gave me the number 24 on the menu i tried to tell him i need 24 jr chicken sandwich and he keeps saying thats the 24 chicken sandwich
Food: 1
Service: 1
Please explain to me how you order an iced coffee and it tastes like water and you get charged for a new one to be made?
I asked why am I being charged again… “it’s our policy”
I call and ask for a manager over a pathetic coffee and typical…. No manager.
You need to teach your employees customer service, specifically the girl in the drive thru.
You won’t be getting my business again.
Food: 1
Service: 1
Restaurantji Recommends
Been waiting for over 20 minutes, go to the counter they look at me like im crazy. Won't be beck.
Service: 1
Would love to give my normal 5 stars but wanted a shake and told that they don’t serve any after a certain time.
Atmosphere: 1
Food: 1
Service: 1
Great customer service
Atmosphere: 3
Food: 4
Service: 4
Clean lobby and restroom. Food was excellent and the service was fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Perfect quick stop after getting gas right before heading back home. We were wondering why did this spot had better tacos than our Jack's in CA
Atmosphere: 5
Food: 5
Service: 5
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