Jersey Mike's Subs

Terrible. The food looks terrible and it's tastes terrible. My sandwich looked like someone stomped on it and then threw it across the room. It's insulting.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Big Kahuna Cheese Steak, Sandwich

I've regularly eaten at different Jersey Mike's locations back in California and here in Nevada. This location has the most incompetent and slowest staff I have ever experienced at any other location.

I placed my order right around 12PM and my estimated pick up time was 12:15PM. I arrived a bit early and there was another man there waiting for his order, we waited together for about 10 minutes before he got his order. Two women came in for pick-up orders a few minutes later, and the male employee immediately asked them for their names and started working on their sandwiches. I talked to the cashier and told her that I've been waiting and my sandwich should have been done 10 minutes ago. She finds my receipt and spoke with the male employee and he said, "There's other people ahead of him." even though he was helping customers who came after me. I glanced at their pick-up times when they got their meals, and it was after mine, so I'm not sure how they decide whose sandwiches are made first.

I want to mention that I always order a cold sandwich that involves no heating/cooking so it will be quicker, so I'm not sure how it took half an hour to assemble a single sandwich. The sandwich also tasted a bit "off." I usually get the same thing each time so I can tell when it's different. I would recommend waiting a few months before visiting this location, hopefully there will be new staff cycled in at that point to replace that current team. Dan Allard's review from a few months ago sounds like my experience, so maybe waiting a few months might not be long enough. If it's not too far away, I would recommend going to the location on Eastern instead, I've had better experiences there and will likely go there from now on.

Atmosphere: 3

Food: 2

Service: 1

Jaliyah was amazing attentive and went above and beyond to be sure my online order was ready correct and fresh thank you!

Atmosphere: 4

Food: 4

Service: 5

Food was good and service was excellent. Nathan helped me pick my order since it was my first time at Jersey Mike's. Will go again.

Atmosphere: 5

Food: 4

Service: 5

I ordered online, my food was waiting for me when I arrived and my sandwich was good tasting.

Parking: Parking lot is shared by other businesses in strip plaza.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Big Kahuna Cheese Steak, Big Kahuna Chicken Cheese Steak, Salad Bowls, Chicken Philly Cheese Steak

My favorite location.

Atmosphere: 5

Food: 5

Service: 5

This used to be my go to sandwich place because it's close. But the last couple ties the amount of meat on my sandwich has been less and less. The staff has definitely been less than friendly and I just saw one team member walk out with a drink on his hand and throw a straw wrapper on the sidewalk infront of the door. No pride in property or position. Might not be back.

UPDATE Got my refund. ****Bad Customer Service**** This is the second time I have had a problem with take out. About 3 months ago, the first was order was not ready when I arrived and was told I will be next. A minute later order was ready. OK when I get back to work the order is not what was ordered and both sandwiches were covered in mustard. We stop going for a while so they can shuffle though the employees. The last 2 orders have been great until today. When I arrive(the time I was told to be there) I tell them my name and wait. 10 minutes pass and the same guy ask who im picking up for and I say my name again...they all look at each other...don't say anything to me...now they begin to build the sandwich...too late I need to leave now... so I tell them i'll get a refund from the app... I had to call the store 5 times for someone to pick up.... so sad another place that I have to cross off for lunch.

Atmosphere: 1

Food: 1

Service: 1

Delicious our favorite sub shop!

Atmosphere: 5

Food: 5

Service: 5

Bread is dry and crunchy, took one bite and wrapped it back up. Waste of $12.

Atmosphere: 2

Food: 1

Service: 2

Still waiting for my refund from the order that was never made. Google and Yelp reviews have automated response. Go check out my reviews. The owner doesn't care. Eat elsewhere they do not have any customer service.

The bread on the Italian sandwich was old and dry and crumbled when trying to eat it .Very disappointing.

Food: 2

10/10 experience, came in around opening with large group. staff was friendly. restaurant was clean. great service. sandwich tasted amazing

Atmosphere: 5

Food: 5

Service: 5

Great sandwiches made fresh here, the employees showed excellent customer service focus. My family and I come here often.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Jersey Mike's Famous Philly Sub

Attitude

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Big Kahuna Cheese Steak