the girl taking my order was talking to her coworker and i waited until someone else got her to take my order. the tables werent cleaned and the donuts were average. id try a different location.
Atmosphere: 2
Food: 2
Service: 1
ynorm2
Location that actually makes the donuts on site.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Doughnut
daniel perkins
My kids like watching the donuts being made
Atmosphere: 4
Food: 4
Service: 5
Thankful Taylor
I love Krispy Kreme, and their customer service is always amazing and genuine! But now there’s an AI system to take orders in the drive thru, it didn’t get my order right, and it takes away the warm customer service aspect of what Krispy Kreme has always been. When I got to the window to pay, the gentleman taking my payment was great, and I really do hope the AI drive thru is taken away and genuine customer service is brought back.
Service: 1
Chris Gowan
I would of gave a 5 star if I could ever get blueberry cake donuts
Atmosphere: 5
Food: 4
Service: 5
Brandon T
AI order taker. Nice.
Atmosphere: 1
Food: 1
Service: 1
Peter Barr
This place is great. The workers were so incredibly helpful to us. We were deciding whether to buy some of their hot glazed and one of the bakers asked if we and our 2-year old daughter wanted to try one hot off of the conveyor belt. It was delicious and we ended up buying a dozen. We highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Mike Bailey
Longest drive thru wait then employee used the same gloves he handled money to grab my doughnut
Atmosphere: 1
Food: 1
Service: 1
Todd Shiber
Ordered on the app and got a good deal. Donuts were hot and fresh. Napkins were not available.
Some the worst customer service I have dealt with in a long time. Mike needs to be fired! Rude and disrespectful, young African American kid in picture.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut, Glazed Donut
Ashley Olsen
I absolutely hate their automated system. It could not get a few of the donuts that I was asking for, and The AI machine was adding donuts that I did not want. I said remove those and they kept restarting my whole order over and I kept fighting the machine Just try to get a dozen donuts. I drove up to the window and said this is ridiculous. It deleted my order a few times and would not put what I ordered on there and was adding different things. I will absolutely never go back to Krispy Kreme. An AI automated drive-through is not customer friendly.
Atmosphere: 2
Food: 4
Service: 1
Laura H
The donuts were delicious as usual but the service was lacking. I believe they were understaffed.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Glazed Donut
Rosalinda Vega
All Good Except Donuts Are Way To
Atmosphere: 5
Food: 2
Service: 5
Kent Mailand
I was excited to go there and get my donuts but very disappointed with the whole experience. The place no longer smelled like sweet donuts . It smells like grease and old. The people don’t say hello or good morning. The guy just stood there waiting for me to order. Took order turns around and walked away. He proceeded to take phone out and text. Meanwhile 2 other people were constantly arguing at each other. They had racks and containers stacked on the floor. Got my order and walked to the exit. I turned and remembered how people used to watch the donuts being made. I was sad thinking how bad this place has gone downhill. The donuts were ok but not as good or perfect as before. Close it down, clean it, retrain for hospitality and bring it back to what it once was.
Kid-friendliness: It used to be fun for kids to watch the production but nowadays it looks rundown and rediculas. No hats? No samples.
the girl taking my order was talking to her coworker and i waited until someone else got her to take my order. the tables werent cleaned and the donuts were average. id try a different location.
Atmosphere: 2
Food: 2
Service: 1
Location that actually makes the donuts on site.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Doughnut
My kids like watching the donuts being made
Atmosphere: 4
Food: 4
Service: 5
I love Krispy Kreme, and their customer service is always amazing and genuine! But now there’s an AI system to take orders in the drive thru, it didn’t get my order right, and it takes away the warm customer service aspect of what Krispy Kreme has always been. When I got to the window to pay, the gentleman taking my payment was great, and I really do hope the AI drive thru is taken away and genuine customer service is brought back.
Service: 1
I would of gave a 5 star if I could ever get blueberry cake donuts
Atmosphere: 5
Food: 4
Service: 5
AI order taker. Nice.
Atmosphere: 1
Food: 1
Service: 1
This place is great. The workers were so incredibly helpful to us. We were deciding whether to buy some of their hot glazed and one of the bakers asked if we and our 2-year old daughter wanted to try one hot off of the conveyor belt. It was delicious and we ended up buying a dozen. We highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Longest drive thru wait then employee used the same gloves he handled money to grab my doughnut
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app and got a good deal. Donuts were hot and fresh. Napkins were not available.
Atmosphere: 5
Food: 3
Service: 5
Love the people who work here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Some the worst customer service I have dealt with in a long time. Mike needs to be fired! Rude and disrespectful, young African American kid in picture.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut, Glazed Donut
I absolutely hate their automated system. It could not get a few of the donuts that I was asking for, and The AI machine was adding donuts that I did not want. I said remove those and they kept restarting my whole order over and I kept fighting the machine Just try to get a dozen donuts. I drove up to the window and said this is ridiculous. It deleted my order a few times and would not put what I ordered on there and was adding different things. I will absolutely never go back to Krispy Kreme. An AI automated drive-through is not customer friendly.
Atmosphere: 2
Food: 4
Service: 1
The donuts were delicious as usual but the service was lacking. I believe they were understaffed.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Glazed Donut
All Good Except Donuts Are Way To
Atmosphere: 5
Food: 2
Service: 5
I was excited to go there and get my donuts but very disappointed with the whole experience. The place no longer smelled like sweet donuts . It smells like grease and old. The people don’t say hello or good morning. The guy just stood there waiting for me to order. Took order turns around and walked away. He proceeded to take phone out and text. Meanwhile 2 other people were constantly arguing at each other. They had racks and containers stacked on the floor. Got my order and walked to the exit. I turned and remembered how people used to watch the donuts being made. I was sad thinking how bad this place has gone downhill. The donuts were ok but not as good or perfect as before. Close it down, clean it, retrain for hospitality and bring it back to what it once was.
Kid-friendliness: It used to be fun for kids to watch the production but nowadays it looks rundown and rediculas. No hats? No samples.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Glazed Donut
Loading...