LavAzza

The brand “Italy” alone does not represent class; customer service does. Unfortunately, my recent experience at your Las Vegas location made me lose all respect for the brand.

Over the weekend, I visited this location expecting the level of professionalism and courtesy that justifies your premium pricing. While your coffee is widely known to be overpriced, customers still choose your brand because it is marketed as a premium experience. Respectful service is a basic expectation.

During my visit, I asked a very simple question before taking my order when its ready: “Is this my latte?” That was all. In response, that little asian guy with cheap attitude just shouted at me aggressively for no reason. His attitude was rude, unprofessional, and completely unacceptable in a customer-facing role. I would have dragged him out of the counter and smacked him.
This interaction was so unpleasant that it negatively affected my entire Vegas trip and stayed on my mind for days. No customer should be treated this way, especially when paying premium prices.

This message is directed to management: please train your staff properly or ensure that employees placed at the counter are capable of treating customers with basic respect. Allowing behavior like this will eventually damage your brand’s reputation and could seriously harm your franchise image.

I hope this feedback is taken seriously so other customers do not experience the same disappointment.

Atmosphere: 1

Food: 1

Service: 1

Good
Nice 👍

Atmosphere: 3

Food: 4

Service: 5

very nice

Atmosphere: 5

Food: 4

Service: 5

Super expensive. Great coffee drinks.

Atmosphere: 5

Service: 5

Good👍

Atmosphere: 5

Food: 5

Service: 5

Crema caffè is the BEST!!! So is the tiramisu!!!😍😍😍😍😍😍😍

Atmosphere: 5

Food: 5

Service: 5

Didn’t feel like playing “How long is the Starbucks line today?” so I came here instead — and I’m so glad I did. Super fast service, everyone was smiling like they actually like their job, the coffee was smooth (no bitter face needed), and the breakfast croissant? 10/10, would order again immediately

Atmosphere: 5

Food: 5

Service: 5

*Not 24/7*
Website and Google maps says it’s 24/7, but it is most certainly not

Save Eataly brand and bring in an Italian baker to las vegas please!!! someone doesn't understand how long you bake these pastries

Atmosphere: 3

Food: 2

Service: 5

Espresso bad quality. Pastries old. Nothing like Italyof course. NYs, Chicago and Argentina’s have better quality. I

Atmosphere: 2

Food: 2

Service: 2

Very tasty!!!

Atmosphere: 5

Food: 5

Service: 5

Great coffee and pastries just a shame about the very rude unprofessional person making the coffee. Just one person ruins the experience everyone else was spot on.

Atmosphere: 5

Food: 5

Service: 3

Amazing little spot in the Eatery with decadent little desserts. Come check it out! The line can be about 10 minutes long in the late morning.

Atmosphere: 5

Food: 5

Service: 5

Bright, serene, and effortlessly relaxing. The atmosphere invites you to slow down, while the high-quality coffee and perfectly crafted pastries make it a truly delightful escape.

Atmosphere: 5

Food: 5

Service: 5

Service is horrible the cashiers are rude and over talk u

Atmosphere: 5

Food: 5

Service: 1