Lucy's Waffles & Ice Cream

Not the type of person to leave reviews but last night was one of the most horrible customer service I’ve ever received. We came in, saw two ladies at the front, one instructing the other on how to use the new waffle machine. Ordered a waffle, cashier told us it would be a 5 min wait for the waffle because the machine is new, no problem. She was the only one working, so we understood delays. However we waited for 20 MINUTES the lady came out with a bunch of waffles pieces split into 4 and said she wasn’t sure why it’s not cooking correctly, no problem. Waited for another 10 minutes, we looked over she STILL couldn’t get past the waffles. At this point it’s been 30-40 minutes since we’ve been in the store and she’s finished making all the drinks for the 4 kids who ordered before us and we were still sitting there. We stood up and told her we understand it’s not working we would just like a refund, she said okay. Then she came back asking if we would just like the ice cream without the waffles omg. We said no please we would just like a refund. We walked over to the cash register, she’s STILL standing at the waffles??? We walked over to her again and said Miss we would like our refund we have somewhere to be, that’s only when she called her manager to ask how to make a refund… As she’s at the register trying to figure out the refund and on the phone with the manager she went back to the waffles AGAIN just to see if it’s working??? While we were just standing there and that was final straw so we told her stop checking the waffles we need to leave please refund us in any form that she can and she replied “I’m trying”, no apologies for the wait up until we got our refund. Horrible service, understand that she was the only one working but I’m a customer service worker myself and that was unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Ice Cream and Waffles

We frequent this area but have never stopped by to grab some desserts here. Pleasantly surprised! Freshly made and quick service too. Will return and try again

My kids just loved it! We order waffles and ice cream. Very reasonable prices, tasty food and great service! Will definitely come back.

Atmosphere: 5

Food: 5

Service: 5

Love the waffle its awesome! With ice cream on top is so good! You have to try this place!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream and Waffles

We got an ice cream split, waffles topped with ice cream and just a scoop of ice cream. The ice cream is amazing! I’m not a chocolate ice cream person but added a scoop of Ricky road bcuz it was so good! Super friendly and helpful!!!

Atmosphere: 5

Food: 5

Service: 5

I couldn't recommend this place more! Lucy was absolutely wonderful and went above and beyond to ensure that everyone in our group was catered too. Our children can be demanding at times so I can't begin to explain how enjoyable she made our visit. It was like visiting grandma's home, where needs are anticipated and she had the patience of an angel. I would recommend this place to everyone! We all loved our drinks and ice cream creations to boot!!

Kid-friendliness: Very kid-friendly!

Atmosphere: 5

Food: 5

Service: 5

My go to place for a great waffle with some great ice cream. 5/5 Would come back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Party Oreo

Ice cream was very good, and so was the coffee . The claw machine is tough to beat with that extra jolt at the end, not worth spending your money on them . Just go for the treats

Atmosphere: 4

Food: 4

Service: 5

This place is a hidden gem!!! This was my first time here and I will definitely come back even tho it’s no where near me, it is definitely worth the drive. They have amazing customer service and the claw machines were so much fun!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream and Waffles

Get the affagato

I'm having so much fun with the kids! They love the claw machines and the ice-cream really hit the spot today!

Atmosphere: 5

Food: 5

Service: 5

This place is amazing. The waffle/ice cream was fantastic. The owner was amazing and oh so friendly we enjoyed chatting with her while we ate our dessert! We're from Dallas and don't have anything like it there!!! Just Wowza!!! Thank you so much what a wonderful way to end our time in Vegas!!!

Atmosphere: 5

Food: 5

Service: 5

Very clean. Waffles were fenomenal, great service

Atmosphere: 5

Food: 5

Service: 5

Loving owner and the best experience I've had since living in

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split Waffle, Birthday Cake, Nutella'Mia, PB & J

Owner was extremely nice and was giving the plushies to the little kids must recommend

Atmosphere: 5

Food: 5

Service: 5