For the most part, the warm springs location does a really good job of providing good customer service and good quality food. It's rare that we have any issues.
H.E.V KEV
I'm from Northern California and we don't have a Marcos Pizza. And I must say they're way better than I expected. People were trying to compare it to Little Caesars and I'm going to have to disagree majorly. Caesars wishes they could come close to them.And their Philly cheesestake Pizza is also putting Dominos version to shame..
Nik R
We ordered delivery. The food arrived in a timely manner and was everything that we expected. The driver was very nice and thorough. I recommend and will be ordering again.
boohnen yo
Best Pizza
Alex
Long time customer and normally it's always 5 stars, but my last order of Italian sub and cheese bread was off. They tasted great, but the sub sandwich gave me the runs big time. Got dehydrated and sick for 2 days. Not sure what happened but I would suggest the management check their ingredients.
Daniele Lilly
Pizza was good. Flavor was great. Take service on point. Will eat there again. Got thin and medium thick crust
Atmosphere: 4
Food: 4
Service: 4
yoel hooper-antunez
They didn't do the best job taking my order and getting it done on time, but I appreciated their professionalism, and it was clear that they were working as fast as they could!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Magnifico
Gordon Sticka
Used to eat here until I got a hair cooked into my pizza. Couldn't go back after that
Ashley Winfrey
I could be starving to death in front of this location and not step foot inside to purchase anything from them EVER again. Let me start by saying, i have loved Marco’s since moving to vegas in ‘17. Is it gourmet? absolutely not but it gets the job done in a house with 5 kids. So we order often. Typically the guys that answer are extremely pleasant and tonight was no different. The pizzas are always a toss up on getting your order correct or not but hell it’s cheap so I’ll take that chance most times.
Tonight though i was kind of fed up with wasting my money. I placed an order online. Everything looked good but as soon as the website got my coins, the receipt screen loaded big as day. NO PIZZA SAUCE included in my pizzas description. EVERYONE I KNOW KNOWS THIS LOCATION HATESSSS TO PUT SAUCE ON THEIR PIZZAS WHICH MEANS YOU HAVE TO ASK FOR DOUBLE TO GET A REGULAR AMOUNT. I called that exact same moment because i knew they’d make it pretty fast. A guy answered. I told him what happened and he placed me on hold while he “went to get a computer” almost 10 minutes later the phone starts ringing as if i dialed them up again and CLICK. He hangs up on me. So I called back and got put on hold another 5 minutes.
So i called back AGAIN and got the young man who put me on hold for the 5 minutes. He apologized we laughed about it because honestly i don’t think he meant to hang up the second time like the first guy by the way he continuously apologized. He then told me he seen the error on my receipt and he knew there wasn’t any sauce put on it and since the order was placed 15 minutes prior, it had already left the building.
Again, I’m exhausted yet still exhibiting patience, he then told me to call back after the pizza arrived in 30 and to check it out. If i didn’t like it or it had no sauce let him know. He would send another out.
Pizza arrives, NOT how i wanted it. I called back to let him know. He then hands the phone to the absolute most sarcastic, condescending, and out right most disrespectful “general manager” who is nameless because she not only talked to me with the MOST disgusting tone to appear as if she was being nice. I explain to her the situation over and over. All she wanted to talk about was the receipt and what it said when i was explaining to her what was also NOT ON THE PIZZA. She hung up on me as i was trying to explain it to her for the 4th time. Did not call back so i called her back. She stated “oh man i didn’t mean to hang up on you” in the most sarcastic way I’ve ever heard it. In anger, She offers $10 on my next order and to return the pizza. I said no because that’s not what i was told what would happen. She then said she would send pizza in “25 to 30 minutes”. So i have to wait 30 minutes and wait for it to be delivered? Umm NO. I told her i would just come to the location. At that point I was pissed. So i told myself me going up there would not be a great idea for us both. So i called back to just get her supervisors number or email.
She refused to give me her name. She laughed when i asked for a corporate number then said “There’s no point in calling corporate, we’re a franchise”. I then asked for her supervisors information. Her reply was “i am the general manager”. I then asked for her boss or the owners number. Laughing again, she says “I’m not giving you that”.
This lady made a bigger situation out of something so easily fixable. Then she says “I’m trying to find you a solution” sarcastically again of course. When she just wanted to argue. It must be very easy to get promoted at this location. She shouldn’t be working with anyone in the public EVEN AT A PIZZA PLACE.
She was so rude, i will be there every single day until i speak to her boss. I live that close.
Do with this information as you will. I personally would rather pay more for better service at this point because i guess you really do get what you pay for.
Food: 1
Service: 1
Tucker Black
When you order from this location your order gets hand delivered by a snail and then it goes through a committee of raccoons that have to decide if they want to make it. This process takes about five business days.
Then your ingredients are ordered and shipped from Minneapolis, MN along with supplies for the Oregon trail.
All this is to say, it takes a long time to get your food and the staff could not care any less if that is not convenient. You WILL WAIT FOR THE RACOONS and you WILL NOT get your money back if you leave.
Pizza sooo good, I always order from them & last week got their BBQ wings 🥰 My number one pizza spot that’s close to their house.
Atmosphere: 4
Food: 5
Service: 5
Jack Black
ITS ALRIGHT. MAKE SURE YOU HEAT UP YOUR OVEN BECAUSE YOU NEED TO FINISH COOKING IT AT HOME.
Anthony Wilson
Not bad for the price...I like the crust
Atmosphere: 3
Food: 4
Service: 4
Melvin Bray
I regret to inform you that there was an issue with my order, and despite my request for assistance, I was informed that the only resolution available was to purchase another pizza at a 50 percent discount and return the incorrect one. I believe this situation could have been handled more effectively and I would appreciate if the General Manager offered better customer service.
Recommended dishes: Pepperoni Magnifico
princess johnson
I wouldn’t waste my time coming here service is HORRIBLE! and food matches the service. Plenty of other places to eat in Vegas DO NOT WASTE YOUR TIME OR MONEY. Not worth it
For the most part, the warm springs location does a really good job of providing good customer service and good quality food. It's rare that we have any issues.
I'm from Northern California and we don't have a Marcos Pizza. And I must say they're way better than I expected. People were trying to compare it to Little Caesars and I'm going to have to disagree majorly. Caesars wishes they could come close to them.And their Philly cheesestake Pizza is also putting Dominos version to shame..
We ordered delivery. The food arrived in a timely manner and was everything that we expected. The driver was very nice and thorough. I recommend and will be ordering again.
Best Pizza
Long time customer and normally it's always 5 stars, but my last order of Italian sub and cheese bread was off. They tasted great, but the sub sandwich gave me the runs big time. Got dehydrated and sick for 2 days. Not sure what happened but I would suggest the management check their ingredients.
Pizza was good. Flavor was great. Take service on point. Will eat there again. Got thin and medium thick crust
Atmosphere: 4
Food: 4
Service: 4
They didn't do the best job taking my order and getting it done on time, but I appreciated their professionalism, and it was clear that they were working as fast as they could!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Magnifico
Used to eat here until I got a hair cooked into my pizza. Couldn't go back after that
I could be starving to death in front of this location and not step foot inside to purchase anything from them EVER again. Let me start by saying, i have loved Marco’s since moving to vegas in ‘17. Is it gourmet? absolutely not but it gets the job done in a house with 5 kids. So we order often. Typically the guys that answer are extremely pleasant and tonight was no different. The pizzas are always a toss up on getting your order correct or not but hell it’s cheap so I’ll take that chance most times.
Tonight though i was kind of fed up with wasting my money. I placed an order online. Everything looked good but as soon as the website got my coins, the receipt screen loaded big as day. NO PIZZA SAUCE included in my pizzas description. EVERYONE I KNOW KNOWS THIS LOCATION HATESSSS TO PUT SAUCE ON THEIR PIZZAS WHICH MEANS YOU HAVE TO ASK FOR DOUBLE TO GET A REGULAR AMOUNT. I called that exact same moment because i knew they’d make it pretty fast. A guy answered. I told him what happened and he placed me on hold while he “went to get a computer” almost 10 minutes later the phone starts ringing as if i dialed them up again and CLICK. He hangs up on me. So I called back and got put on hold another 5 minutes.
So i called back AGAIN and got the young man who put me on hold for the 5 minutes. He apologized we laughed about it because honestly i don’t think he meant to hang up the second time like the first guy by the way he continuously apologized. He then told me he seen the error on my receipt and he knew there wasn’t any sauce put on it and since the order was placed 15 minutes prior, it had already left the building.
Again, I’m exhausted yet still exhibiting patience, he then told me to call back after the pizza arrived in 30 and to check it out. If i didn’t like it or it had no sauce let him know. He would send another out.
Pizza arrives, NOT how i wanted it. I called back to let him know. He then hands the phone to the absolute most sarcastic, condescending, and out right most disrespectful “general manager” who is nameless because she not only talked to me with the MOST disgusting tone to appear as if she was being nice. I explain to her the situation over and over. All she wanted to talk about was the receipt and what it said when i was explaining to her what was also NOT ON THE PIZZA. She hung up on me as i was trying to explain it to her for the 4th time. Did not call back so i called her back. She stated “oh man i didn’t mean to hang up on you” in the most sarcastic way I’ve ever heard it. In anger, She offers $10 on my next order and to return the pizza. I said no because that’s not what i was told what would happen. She then said she would send pizza in “25 to 30 minutes”. So i have to wait 30 minutes and wait for it to be delivered? Umm NO. I told her i would just come to the location. At that point I was pissed. So i told myself me going up there would not be a great idea for us both. So i called back to just get her supervisors number or email.
She refused to give me her name. She laughed when i asked for a corporate number then said “There’s no point in calling corporate, we’re a franchise”. I then asked for her supervisors information. Her reply was “i am the general manager”. I then asked for her boss or the owners number. Laughing again, she says “I’m not giving you that”.
This lady made a bigger situation out of something so easily fixable. Then she says “I’m trying to find you a solution” sarcastically again of course. When she just wanted to argue. It must be very easy to get promoted at this location. She shouldn’t be working with anyone in the public EVEN AT A PIZZA PLACE.
She was so rude, i will be there every single day until i speak to her boss. I live that close.
Do with this information as you will. I personally would rather pay more for better service at this point because i guess you really do get what you pay for.
Food: 1
Service: 1
When you order from this location your order gets hand delivered by a snail and then it goes through a committee of raccoons that have to decide if they want to make it. This process takes about five business days.
Then your ingredients are ordered and shipped from Minneapolis, MN along with supplies for the Oregon trail.
All this is to say, it takes a long time to get your food and the staff could not care any less if that is not convenient. You WILL WAIT FOR THE RACOONS and you WILL NOT get your money back if you leave.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pizza sooo good, I always order from them & last week got their BBQ wings 🥰 My number one pizza spot that’s close to their house.
Atmosphere: 4
Food: 5
Service: 5
ITS ALRIGHT. MAKE SURE YOU HEAT UP YOUR OVEN BECAUSE YOU NEED TO FINISH COOKING IT AT HOME.
Not bad for the price...I like the crust
Atmosphere: 3
Food: 4
Service: 4
I regret to inform you that there was an issue with my order, and despite my request for assistance, I was informed that the only resolution available was to purchase another pizza at a 50 percent discount and return the incorrect one. I believe this situation could have been handled more effectively and I would appreciate if the General Manager offered better customer service.
Recommended dishes: Pepperoni Magnifico
I wouldn’t waste my time coming here service is HORRIBLE! and food matches the service. Plenty of other places to eat in Vegas DO NOT WASTE YOUR TIME OR MONEY. Not worth it
Atmosphere: 1
Food: 1
Service: 1
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