Ori'Zaba's Scratch Mexican Grill (Centennial Hills)
6630 N Durango Dr #110, Las Vegas
(702) 836-9222
Recent Reviews
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Comparing to zabaz 6 years ago. I see the decline, prices are more expensive than chipotle and somehow your portions got even smaller, maybe I got bad luck but every item we ordered was severely undersized compared to my previous visits. 17 dollars for…. A tiny
Food: 3
There is a hispanic female manager who is absolutely rude. I tried to give her the benefit, but after multiple visits she continues to be rude.
I think it needs to be addressed and she needs to be moved to a different location or receive further training.
Atmosphere: 2
Food: 4
Service: 1
This was my first time going to Ori’ Zabas. The staff was kind and friendly. The food tasted very good. I would’ve given them a 5 Star. Had they’ve known how to prepare a double toasted burrito properly ( Without it falling apart). My suggestion; Please grill the burrito. Not everyone, likes a soft tortilla.
The other reason for a 4 Star. Your staff should tell your customers, that there is $3.75 up charge for guacamole, one adds to the burrito. In other words inform your customers of what is included and what is not.
With that said. I will be returning to Ori’ Zabas in the near future. I want to commend; khelen, Adriana, Fernanda and Yordy. Thank you all , very much for your excellent service. I appreciate you.
Kid-friendliness: Yes
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Create Your Own Burrito
Unfortunately zabas seems to have priced themselves out. $17 for a chicken burrito with guacamole and no drink is a gouge. That's more than five guys.
Staff seems to be miserable all the time but if the customer is paying this kind of money, then EVERYTHING needs to be better.
Atmosphere: 1
Food: 5
Service: 1
The staff, especially the manager, is consistently hostile, creating an unwelcoming atmosphere everytime I come here. She never greets, serves noticeably smaller portions, and insists on charging extra for even minor requests. I will no longer be visiting this franchise, despite my love for Ori'Zaba's. I will also be informing my family, who have lived in the Centennial Hills area for years, to avoid this location as well. I’ve seen plenty of reviews on here regarding the staff, management, and overcharging being an issue and it’s a shame that their upper management does nothing about it.
My most recent visit was particularly unacceptable. The manager (one of the employees in a grey shirt) argued with me after incorrectly charging and preparing my order. Instead of simply fixing the mistake and adjusting the price or just remaking what I asked for, she insisted on creating a back and forth argument between us with no solution and told me repeatedly that I'm wrong. This level of customer service is unacceptable, especially in an area where customers are willing to pay for a quality experience. I strongly urge upper management to evaluate the leadership at this location. The Durango area deserves better than the consistently poor service this team provides.
Atmosphere: 1
Food: 2
Service: 1
They like to give out the wrong orders and then blame you for their mistake and refuse to make it right.
Service: 1
My burrito tasted very bland and I could tell that it was very low effort. Also, the young woman who took my order was very rude and rolled her eyes at me when I was asking a simple question about the menu. NEVER RETURNING!
Atmosphere: 1
Food: 1
Service: 1
Their food is good but the young girl that was taking my order had an attitude. I wanted to order more but I cut it short because her vibe felt really negative. Probably won’t come back.
Atmosphere: 2
Food: 4
Service: 2
Nearly didn’t receive my order in time for lunch, but the driver delivered right on time. Eliminated all my stress.
Food: 5
Service: 5
Always great. Huge portions and great flavor.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went here last night and felt immediately welcomed. We got some side orders to go. Thank you providing us with a great experience and great fresh food. Your staff is great!
Atmosphere: 5
Food: 5
Service: 5
Food was very tasty. The cantaloupe juice was 🔥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Very fresh chicken and steak, without the fat or gristle that some similar places have. The restaurant is always clean, too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
1st time. Good tasting food and portion size.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito
Low tier mexican food
Atmosphere: 4
Food: 2
Service: 2
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