I was there on 1/5 around 4 pm in the late afternoon and woman named Joy was behind the cashier, she was not the one who made my plate. Wow. Maybe she was having a bad day but talk about zero customer service and zero on friendliness. Later asked to go to the restroom and still the same. Maybe do a job that doesn’t deal with the public?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chow Mein, Mushroom Chicken, Plate, Chicken Egg Roll, The Original Orange Chicken
Samuel Echeverria
Let me start by saying it hurts me to write a negative review on Panda Express. I am Panda Express fanatic I love the food and it never gets old. But this location has snubbed me 3 times now on portions when it comes the family meal 3 large entrees and 2 large sides they have no problem filling your 2 sides to the top obviously rice and noodles but when it comes to the entree they don’t fill it to the top it’s defeats the purpose of paying nearly $40 for more food when you actually get less portion for your dollar. Food is amazing as usual but what’s the point of raising prices but the quantity is less! I have gotten two entree plates from here as well with only 6 pieces of orange chicken literally and no meat just vegetables in my Kong Pau Chicken! I don’t pay to eat just rice and noodles I pay for the savory taste of the meat but what’s the point of eating here if you literally get fed portions of a toddler I am beyond disappointed with this because at first I thought ok maybe it’s a mistake not after my last visit with the same result this is my last time eating at Panda Express.
Atmosphere: 1
Food: 1
Service: 1
Lesly A.
Ridiculous amount of veggie to chow mein ratio. Disappointing. Not coming back.
Atmosphere: 1
Food: 1
Service: 1
Diane Edinger
Worst people in business
Atmosphere: 1
Food: 2
Service: 1
Lucas DeSimas
I'm a regular to Panda Express and believe me, I know that it is a lucky day when a Panda Express customer receives a food container (dinner plate or side container) filled to a fair reasonable amount !!! Because it's Rare... I know for a fact servers are taught that scooping and placing the food item they choose in the portion area and if they happen to serve the exact portion wedge to anybody else would be called the right portion or God forbid the portion is the right size and happen to have a couple extra pieces of vegetable or meat that happened to be stuck in the portion scooper, it is considered a serious issue and I was told offense. So the rules and philosophy that is taught to employees is it's better to skimp out on the portion size to a customer then giving customers an extra piece of broccoli or beef. I even had one of your servers open my box back up and dugout three or four pieces of food and placed it into another customers entree box. It was so he could finish off a order after me and he amazingly explained- (truthfully he didn't have to, I witnessed it all this myself) -that before I was served the manager told him that there was two servings amount left in the hot chafing pan. So I already was annoyed that he didn't just give me the whole portion because it didn't even fill up the little area that one of the entree portion it's supposed to fit into. "FIRST OF ALL,, I have worked front and back of the house in the restaurant industry. I understand difficult customers, figure this gestapo portion control and end it. Thank you for your time.-Lucas DeSimas
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Rice, Bigger Plate, The Original Orange Chicken
Daizy
I always have a hard time with some of the regular workers and the shift leaders. The managers are great and accommodating especially Charlize. I get smaller pieces of orange chicken because I can’t eat the big ones. And the managers are good and find me the right ones. But the regular workers and shift leaders always give me the hardest time about it. I don’t get why. I don’t demand it but ask nicely. And they just get an attitude about it. I also try to go when it’s not busy. So they don’t have to be mad about that too. I would have put a lower star but Charlize is the reason why it’s a 4 star.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Rice, Plate
Ampa Perez
So very disappointed, we order food through door dash and when we open the bag there was no sauces at all not even soy sauce, no utensils and on top of that 5 sad pieces of sesame seed chicken, like come on. This location is by far the worst one because this hasn't been the only time. We never had issues with any other location just this one
Cara Simmons
I treated myself dined in and meet some good people while I was there
Food: 5
Service: 5
Recommended dishes: Plate
cristina stewart
They don't have samples anymore. They come out with a new item that's really good but they only keep it for a couple of weeks then it's discontinued. 👎👎👎
Food: 1
Stacey Angela
This location is really fast and as a vegetarian I am so grateful they have the beyond orange chicken even if it’s temporary. And they cook it perfect every time, lots of sauce and has a nice crunch. Definitely recommend if you are vegetarian!! I also have the rewards app so I get more for less money.. download that if you don’t have it. You can’t get anything for free, but you will get discounts that are worth it. I always get a plate for the price of a bowl🙌🏼
Vegetarian options: Beyond orange chicken is crispy and delicious!!!
I did not get what I wanted to order, but they did make the same plate twice. The people who work here are just unable to do a job properly and follow directions.
Atmosphere: 3
Food: 1
Service: 1
Lorraine Zenka
Consistent, good variety, ok price. Never had a skimpy meal.
Dominique Thames
Please monitor the pick up area more closely. I was standing and waiting and it was chaotic and disorganized. I wasn’t attended to and had to get back in line on the chance that I’d be helped. Then two men came and stood where I was standing waiting for pick up and were helped right away. Some of us like clear directions and expectations for what we’re supposed to do when trying to pick up food.
Atmosphere: 2
Food: 5
Service: 3
Carolyn Wilkinson
So I went here back may 22, 2024, I ordered on line I was taking a Lyft to go pick it up I ordered half and half with 2 items and a med side item walnut shrimp so I get home and make some white rice open my walnut shrimp and it's nearly 2/4 full of that of course I'm upset you pay a premium price for certain items and walnut shrimp is one of them I don't eat out much I'm disabled and don't have a car that's why I took a lyft I tried calling them of course they don't answer the phone I emailed them exactly what happened no one gets back to me until almost a month and a half later I see an email on Aug 1,2024 ; we haven't heard back from you in a while we want our customers to have a nice experience we would like to email you coupon codes for 2 a la cartes items if we don't hear back from you soon we will assume this has been resolved and will close the ticket, ok that's weird maybe it's me but how are you going to take your sweet time even responding then ask me if you can send me codes and then say if you hear from me soon your going to assume this has been resolved and close the ticket so I email back the next day aug. 2,2024 still haven't heard back no codes nothing lame management ripping people off it's bad enough you have to pay so much at least they can give you proper severing especially when they charge you a premium price for certain items.
Service: 1
g gerl
New spicy orange chicken actually good n better than expected. Egg roll just alright.
I was there on 1/5 around 4 pm in the late afternoon and woman named Joy was behind the cashier, she was not the one who made my plate. Wow. Maybe she was having a bad day but talk about zero customer service and zero on friendliness. Later asked to go to the restroom and still the same. Maybe do a job that doesn’t deal with the public?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chow Mein, Mushroom Chicken, Plate, Chicken Egg Roll, The Original Orange Chicken
Let me start by saying it hurts me to write a negative review on Panda Express. I am Panda Express fanatic I love the food and it never gets old. But this location has snubbed me 3 times now on portions when it comes the family meal 3 large entrees and 2 large sides they have no problem filling your 2 sides to the top obviously rice and noodles but when it comes to the entree they don’t fill it to the top it’s defeats the purpose of paying nearly $40 for more food when you actually get less portion for your dollar. Food is amazing as usual but what’s the point of raising prices but the quantity is less! I have gotten two entree plates from here as well with only 6 pieces of orange chicken literally and no meat just vegetables in my Kong Pau Chicken! I don’t pay to eat just rice and noodles I pay for the savory taste of the meat but what’s the point of eating here if you literally get fed portions of a toddler I am beyond disappointed with this because at first I thought ok maybe it’s a mistake not after my last visit with the same result this is my last time eating at Panda Express.
Atmosphere: 1
Food: 1
Service: 1
Ridiculous amount of veggie to chow mein ratio. Disappointing. Not coming back.
Atmosphere: 1
Food: 1
Service: 1
Worst people in business
Atmosphere: 1
Food: 2
Service: 1
I'm a regular to Panda Express and believe me, I know that it is a lucky day when a Panda Express customer receives a food container (dinner plate or side container) filled to a fair reasonable amount !!!
Because it's Rare...
I know for a fact servers are taught that scooping and placing the food item they choose in the portion area and if they happen to serve the exact portion wedge to anybody else would be called the right portion or God forbid the portion is the right size and happen to have a couple extra pieces of vegetable or meat that happened to be stuck in the portion scooper, it is considered a serious issue and I was told offense. So the rules and philosophy that is taught to employees is it's better to skimp out on the portion size to a customer then giving customers an extra piece of broccoli or beef. I even had one of your servers open my box back up and dugout three or four pieces of food and placed it into another customers entree box. It was so he could finish off a order after me and he amazingly explained- (truthfully he didn't have to, I witnessed it all this myself) -that before I was served the manager told him that there was two servings amount left in the hot chafing pan. So I already was annoyed that he didn't just give me the whole portion because it didn't even fill up the little area that one of the entree portion it's supposed to fit into.
"FIRST OF ALL,, I have worked front and back of the house in the restaurant industry. I understand difficult customers, figure this gestapo portion control and end it.
Thank you for your time.-Lucas DeSimas
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Rice, Bigger Plate, The Original Orange Chicken
I always have a hard time with some of the regular workers and the shift leaders. The managers are great and accommodating especially Charlize. I get smaller pieces of orange chicken because I can’t eat the big ones. And the managers are good and find me the right ones. But the regular workers and shift leaders always give me the hardest time about it. I don’t get why. I don’t demand it but ask nicely. And they just get an attitude about it. I also try to go when it’s not busy. So they don’t have to be mad about that too. I would have put a lower star but Charlize is the reason why it’s a 4 star.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Rice, Plate
So very disappointed, we order food through door dash and when we open the bag there was no sauces at all not even soy sauce, no utensils and on top of that 5 sad pieces of sesame seed chicken, like come on. This location is by far the worst one because this hasn't been the only time. We never had issues with any other location just this one
I treated myself dined in and meet some good people while I was there
Food: 5
Service: 5
Recommended dishes: Plate
They don't have samples anymore. They come out with a new item that's really good but they only keep it for a couple of weeks then it's discontinued. 👎👎👎
Food: 1
This location is really fast and as a vegetarian I am so grateful they have the beyond orange chicken even if it’s temporary. And they cook it perfect every time, lots of sauce and has a nice crunch. Definitely recommend if you are vegetarian!! I also have the rewards app so I get more for less money.. download that if you don’t have it. You can’t get anything for free, but you will get discounts that are worth it. I always get a plate for the price of a bowl🙌🏼
Vegetarian options: Beyond orange chicken is crispy and delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I did not get what I wanted to order, but they did make the same plate twice. The people who work here are just unable to do a job properly and follow directions.
Atmosphere: 3
Food: 1
Service: 1
Consistent, good variety, ok price. Never had a skimpy meal.
Please monitor the pick up area more closely. I was standing and waiting and it was chaotic and disorganized. I wasn’t attended to and had to get back in line on the chance that I’d be helped. Then two men came and stood where I was standing waiting for pick up and were helped right away. Some of us like clear directions and expectations for what we’re supposed to do when trying to pick up food.
Atmosphere: 2
Food: 5
Service: 3
So I went here back may 22, 2024, I ordered on line I was taking a Lyft to go pick it up I ordered half and half with 2 items and a med side item walnut shrimp so I get home and make some white rice open my walnut shrimp and it's nearly 2/4 full of that of course I'm upset you pay a premium price for certain items and walnut shrimp is one of them I don't eat out much I'm disabled and don't have a car that's why I took a lyft I tried calling them of course they don't answer the phone I emailed them exactly what happened no one gets back to me until almost a month and a half later I see an email on Aug 1,2024 ; we haven't heard back from you in a while we want our customers to have a nice experience we would like to email you coupon codes for 2 a la cartes items if we don't hear back from you soon we will assume this has been resolved and will close the ticket, ok that's weird maybe it's me but how are you going to take your sweet time even responding then ask me if you can send me codes and then say if you hear from me soon your going to assume this has been resolved and close the ticket so I email back the next day aug. 2,2024 still haven't heard back no codes nothing lame management ripping people off it's bad enough you have to pay so much at least they can give you proper severing especially when they charge you a premium price for certain items.
Service: 1
New spicy orange chicken actually good n better than expected. Egg roll just alright.
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