March 6th, 2024 Review:37mins from the time that we entered to the time that we were handed my daughters Cub Meal.The manager has an attitude every time that we come in, and she makes us feel like we are bothering her when we order. This location never has enough food prepared and is always out.After waiting in line for 10mins, she told us it would take 5mins for teriyaki chicken since they were out. I asked if it was going to be a true 5mins and she put up 4 fingers and said 4 now. Then she walked away from the line and came back texting on her cell phone right over the food.20mins later the chicken was placed in its spot on the line and left there. 5mins after that, I asked if we could get my daughters order, and the manager pointed at another worker and said, "You work with him."My wife and I picked up our dinner from another restaurant. My daughter asked for Panda, so we made an extra stop to get her a cub meal. We expected 5mins top. We didn't expect that my wife's and I's food would be cold before my daughter would get her dinner. 37mins for 1 item and a side is ridiculous. On top of that the meal is supposed to come with pre-packaged dried apple slices a drink and a fortune cookie. When we got home the fortune cookie and the apple slices were not in the bag. This was the reason that I decided to update this review. Waiting 37mins for a kids meal is absurd but it is not going to get me to write a review. A rude manager might get a bad review but missing out on half the items for my daughters meal will definately get a review every time.This is no where near the same level of service that other locations provide and definately not the level of service a manager should be providing.Origional review:Very slow and somewhat rude. They were quick to make me feel like just a number. Food was good though. Next time i will just order thru Postmates and let their driver deal with the staff attitude.
Atmosphere: 3
Food: 4
Service: 1
Sheyla Moreno
The girl at the register should have better customer service. No smile at all, super bad attitude.
Atmosphere: 1
Food: 4
Service: 1
Victor Salvador
The team works great together and the service was great. The girls on the line are very friendly and patient helping with suggestions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken Brócoli Beef Chaomein Y Arroz Frito
Greg Hegeman
I love Panda Express. Unfortunately, the meals have completely doubled in price since just a few short years ago.It's hard to enjoy a meal that you can barely afford.
Atmosphere: 3
Food: 3
Service: 3
Christina Norton
Portions have gotten so small. Not really worth the
Atmosphere: 2
Food: 2
Service: 2
Daniel Smith
Orange chicken!
Atmosphere: 5
Food: 5
Service: 5
Michelle Herrera
Amazing employees! Especially a young woman manager. Sorry forgot her name. She went above & beyond for this young man that wasnt begging or harrassing anyone for anything. But she was so very sweet to him. Melted my heart. We need more people like her in the world. My family will be back at this location every week, just because if her kindness. Thank you for making my birthday dinner WONDERFUL & BLESSED
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Orange Chicken & General TSO's Chicken, Grilled Teriyaki Chicken, Broccoli Beef, Black Pepper Angus Steak, Honey Sesame, Black Pepper Chicken, Chow Mein, Orange Chicken Brócoli Beef Chaomein Y Arroz Frito
R D
We always go to this panda express this time their food was terrible. Very surprised.
Atmosphere: 2
Food: 1
Service: 5
Nick Miles
Witnessed a complete breakdown of communication. You made me wait for fresh chow mein and when I got home you gave me the old chow mein mixed with rice. I didn't order rice and I even clarified to the lady. Pay attention, your job isn't hard.
Atmosphere: 1
Food: 1
Service: 1
Nan Licata
Extremely busy, long lines, DELICIOUS FOOD, Worth the wait, Very fresh.
The Chinese lady, her hand shakes when serving the food, the dishes are very poor, it seems like they are giving you the food for free!!!la señora china , le tiembla la mano para servir la comida pone muy pobres los platos parece que te regalan la comida !!!
Angela Patterson
Unfortunately we received teriyaki chicken that was basically all fat yuck. This has never happened before and so
Atmosphere: 4
Food: 2
Service: 2
Hairui MA
Panda Express is my new best friend on Hualapai and Charleston. Fantastic employees and great food. No longer friends with Firehouse Subs.
Atmosphere: 5
Food: 5
Service: 5
Laura Contreras
Customer service us amazing, they work fast and help each client by providing them excellent customer services. ??
Atmosphere: 5
Food: 5
Service: 5
Rony Gomez
Date: 12/11/2023 11:57Order: 243483I ordered one big plate and a bowl and I paid but I had to wait for an entry since they didn't have broccoli beef and I had to wait next to a fridge with my friend and we waited for about 4 to 5 minutes and a team member, a lady who's name is Ileanne, asked me if that bag in the counter was mine and I said yes and she asked me with an attitude to remove it from there, I didn't say anything and I took my bag and I put it on top of the fridge. The other thing was that she asked me what I was waiting for, and I told her I was waiting for the broccoli beef and she didn't say anything. When the food was ready, she took the container and I saw her bringing the container and I grabbed my bag from the top of the fridge and I opened it so that she could place the container inside, but instead she just threw the container on top of the fridge and turned away with an attitude. My friend and I looked at me and he didn't say anything and i got shocked. I don't know this lady at all, but this lady needs to get fired. She doesn't need to be there at all. She doesn't need this job because she really has an attitude.The lady who attended me when I paid is not the same as the one with the attitude. Ileanne is the name of the lady who was rude and had an attitude.They can check the cameras. I included a photo of the receipt.
March 6th, 2024 Review:37mins from the time that we entered to the time that we were handed my daughters Cub Meal.The manager has an attitude every time that we come in, and she makes us feel like we are bothering her when we order. This location never has enough food prepared and is always out.After waiting in line for 10mins, she told us it would take 5mins for teriyaki chicken since they were out. I asked if it was going to be a true 5mins and she put up 4 fingers and said 4 now. Then she walked away from the line and came back texting on her cell phone right over the food.20mins later the chicken was placed in its spot on the line and left there. 5mins after that, I asked if we could get my daughters order, and the manager pointed at another worker and said, "You work with him."My wife and I picked up our dinner from another restaurant. My daughter asked for Panda, so we made an extra stop to get her a cub meal. We expected 5mins top. We didn't expect that my wife's and I's food would be cold before my daughter would get her dinner. 37mins for 1 item and a side is ridiculous. On top of that the meal is supposed to come with pre-packaged dried apple slices a drink and a fortune cookie. When we got home the fortune cookie and the apple slices were not in the bag. This was the reason that I decided to update this review. Waiting 37mins for a kids meal is absurd but it is not going to get me to write a review. A rude manager might get a bad review but missing out on half the items for my daughters meal will definately get a review every time.This is no where near the same level of service that other locations provide and definately not the level of service a manager should be providing.Origional review:Very slow and somewhat rude. They were quick to make me feel like just a number. Food was good though. Next time i will just order thru Postmates and let their driver deal with the staff attitude.
Atmosphere: 3
Food: 4
Service: 1
The girl at the register should have better customer service. No smile at all, super bad attitude.
Atmosphere: 1
Food: 4
Service: 1
The team works great together and the service was great. The girls on the line are very friendly and patient helping with suggestions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken Brócoli Beef Chaomein Y Arroz Frito
I love Panda Express. Unfortunately, the meals have completely doubled in price since just a few short years ago.It's hard to enjoy a meal that you can barely afford.
Atmosphere: 3
Food: 3
Service: 3
Portions have gotten so small. Not really worth the
Atmosphere: 2
Food: 2
Service: 2
Orange chicken!
Atmosphere: 5
Food: 5
Service: 5
Amazing employees! Especially a young woman manager. Sorry forgot her name. She went above & beyond for this young man that wasnt begging or harrassing anyone for anything. But she was so very sweet to him. Melted my heart. We need more people like her in the world. My family will be back at this location every week, just because if her kindness. Thank you for making my birthday dinner WONDERFUL & BLESSED
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Orange Chicken & General TSO's Chicken, Grilled Teriyaki Chicken, Broccoli Beef, Black Pepper Angus Steak, Honey Sesame, Black Pepper Chicken, Chow Mein, Orange Chicken Brócoli Beef Chaomein Y Arroz Frito
We always go to this panda express this time their food was terrible. Very surprised.
Atmosphere: 2
Food: 1
Service: 5
Witnessed a complete breakdown of communication. You made me wait for fresh chow mein and when I got home you gave me the old chow mein mixed with rice. I didn't order rice and I even clarified to the lady. Pay attention, your job isn't hard.
Atmosphere: 1
Food: 1
Service: 1
Extremely busy, long lines, DELICIOUS FOOD, Worth the wait, Very fresh.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Chinese lady, her hand shakes when serving the food, the dishes are very poor, it seems like they are giving you the food for free!!!la señora china , le tiembla la mano para servir la comida pone muy pobres los platos parece que te regalan la comida !!!
Unfortunately we received teriyaki chicken that was basically all fat yuck. This has never happened before and so
Atmosphere: 4
Food: 2
Service: 2
Panda Express is my new best friend on Hualapai and Charleston. Fantastic employees and great food. No longer friends with Firehouse Subs.
Atmosphere: 5
Food: 5
Service: 5
Customer service us amazing, they work fast and help each client by providing them excellent customer services. ??
Atmosphere: 5
Food: 5
Service: 5
Date: 12/11/2023 11:57Order: 243483I ordered one big plate and a bowl and I paid but I had to wait for an entry since they didn't have broccoli beef and I had to wait next to a fridge with my friend and we waited for about 4 to 5 minutes and a team member, a lady who's name is Ileanne, asked me if that bag in the counter was mine and I said yes and she asked me with an attitude to remove it from there, I didn't say anything and I took my bag and I put it on top of the fridge. The other thing was that she asked me what I was waiting for, and I told her I was waiting for the broccoli beef and she didn't say anything. When the food was ready, she took the container and I saw her bringing the container and I grabbed my bag from the top of the fridge and I opened it so that she could place the container inside, but instead she just threw the container on top of the fridge and turned away with an attitude. My friend and I looked at me and he didn't say anything and i got shocked. I don't know this lady at all, but this lady needs to get fired. She doesn't need to be there at all. She doesn't need this job because she really has an attitude.The lady who attended me when I paid is not the same as the one with the attitude. Ileanne is the name of the lady who was rude and had an attitude.They can check the cameras. I included a photo of the receipt.
Atmosphere: 1
Food: 3
Service: 1