WORST SERVICE EVER I ORDERED ONLINE AND WAS INFORMED ORDER ORWDER WOULD ARRIVE AT 12:17pm however deliver was passed on to DoorDash and it arrived at 1:15pm I called the store and was put on hold only to have call disconnected 3 times!’ I called again was passed on to their customer service line and was informed my issue would be escalated to regional manager named Rushki to process my refund!!! However no call back has been made!!! As the customer I can’t believe I have to jump through hoops just to get a refund!!!! I will be escalating this to corporate!!! Worst location EVER!!!!
Food: 1
Service: 1
Nichele Learn (Nikki)
I ordered a large supreme pizza , they failed to inform me that the store was out of green peppers so I received a pizza with pepperoni sausage and just a few onions. When I called they claimed it said they were out green peppers, it did not. I even called the store before I arrived and asked to take off the mushrooms they could've told me then, but didn't. I called the store and the lady who claimed to be the gm hung up on me. She refuses to refund my pizza, we are visiting from Cali and I cannot be taking an Uber back and forth from pizza hut. I asked to refund the pizza and we will go to a different pizza hut that has green peppers and she refused unless I took back the pizza, like I said we are from out of town, to go back and forth for something they dont have when they had several chances to inform me they were out of certain toppings for my pizza is absurd. The lady was rude and refused to refund me I even offered to take the pizza to the other pizza hut store we r now on our way to and she shut that down. But the fact za mamanger hung up on me is ridiculous.
Food: 1
702HawaiiLife
Always have ordered pizzas from this Hut, Today I did another online order Super Supreme Lg, pizza but this time I got a stomach ache, from this pizza. And that's the only thing I had to eat all day. And now I call this Pizza Hut 2600 W Sahara.
I had expressed what had happened to me, but instead of being understanding or even have a little integrity, No they gave me the run arounds for 30 minutes. Had talked to 3 different Mgr's They asked me for receipts, Then finally the last Mgr. Tell me he can't do anything for me and this situation. Because for me, To have food poisoning it would take 24 hours. This guy is sick in the head, Dang!! This representing person, when asked for name didn't want to give his name and then said (Chris) with no employee number?
I said I would like to return the pizza, And he tells me no can do Because I eat the pizza, I told him a had eaten just two pieces of the pizza. This was so Judgmental, No class at all. He thinks that he can just brush off. Pizza Hut Customer.
or having any empathy or make
Food: 1
Service: 1
Jason Lee
Pizza was good but got little cold by the time we have got it.
Atmosphere: 4
Food: 4
Service: 4
Tuck-N-Roll - Rv Livin'
I'm going to start by saying I don't like leaving a bad review for a business but I can't even believe it was this bad! I placed a order for delivery online using points so the pizza was free but I did upgrade to a stuffed crust pizza as well as ordering breadsticks and Pepsi. My order arrived quickly, however, it was not the right pizza. I had received a hand tossed crust instead. I called the store and was told by a manager that she would apply a credit for a future pizza. At this point, I was happy with the outcome. Fast forward a couple days and I attempt to call the store to redeem the credit. I get routed to a central phone operator for which I explain the situation and she transfers me to the store directly. I gentleman answers the phone and I explain what happened and I just wanted to use the credit for a pizza, he places me on hold, for TWENTY MINUTES!!! I finally hangup and call back only to get hung up on, I tried again and was hung up on again. Needless to say, by this time, I was over it and ended up ordering Papa Johns which actually ended up tasting much better anyway! I will NOT be ordering from this location again! They probably don't care because they are a large corporation. If you order here, good luck!
Food: 1
Service: 1
Carlos Osorio
Customer service here is horrible. All employees I've seen working the register, both the male and the female always have nasty attitudes and sour faces. Food is never an issue but dang I feel like going to the McDonald's right in front sometimes to not deal with them.
Atmosphere: 1
Food: 4
Service: 1
Sheriness ICan
Love there $2 personal pan pizza day on Tuesday.. No issues food was tasty..
Atmosphere: 5
Food: 5
Service: 5
Bonnie Rhea
First off pizza hut has seen better days and they really need to perfect the cooking process on the pan style little burnt and the driver couldn't find apartment.So from the generation you difine I not that old.coolio
Atmosphere: 5
Food: 4
Service: 5
Sandra Cloud
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Andre Smith
Orders get lost part of the business but how you react to a situation and handle concerns is what's key coustomer service doesn't get the star im charged to write the review for this location I have received good service from other locations but management should be fired
My food was never delivered when I called to check on my order I was hung up on 3 times , and transfered to then get put on. Hold n hung up on yet again , they were rude horrible customer service , turns out they never even made the food , but took my money instead of processing a refund ,like I politely asked for they said they'll give me a credit , no thank you why would I want that , I just want my refund for the food u never made never delivered , save ur time ,money & sanity go with Dominos , papa John's anything place eles ,hell buy a frozen pizza 🍕
Atmosphere: 1
Food: 2
Service: 1
Jonathan Roberts
Seriously impressed with my mushroom garlic parm sauce pizza and my olive classic sauce pie! The lady and gentlemen you made my day!
Atmosphere: 5
Food: 5
Service: 5
Cristian
Got here 15 min before 1 am because it says it closes at 2 am ,door was locked wasted my time he cancled my order didn’t even call to let me know was rude and mad obviously hates his job hire better people store looked nasty so kinda glad he did cancel never coming to this location.
Atmosphere: 1
Food: 1
Service: 1
Ken Hansen
Pizza was good. Slightly expensive, but very good.
Food: 4
Service: 4
Matthew
Best store ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic, Boneless Chicken, Breadsticks, Big Dinner Box with 3 Pizzas, Pepperoni Pizza
WORST SERVICE EVER I ORDERED ONLINE AND WAS INFORMED ORDER ORWDER WOULD ARRIVE AT 12:17pm however deliver was passed on to DoorDash and it arrived at 1:15pm I called the store and was put on hold only to have call disconnected 3 times!’ I called again was passed on to their customer service line and was informed my issue would be escalated to regional manager named Rushki to process my refund!!! However no call back has been made!!! As the customer I can’t believe I have to jump through hoops just to get a refund!!!! I will be escalating this to corporate!!! Worst location EVER!!!!
Food: 1
Service: 1
I ordered a large supreme pizza , they failed to inform me that the store was out of green peppers so I received a pizza with pepperoni sausage and just a few onions. When I called they claimed it said they were out green peppers, it did not. I even called the store before I arrived and asked to take off the mushrooms they could've told me then, but didn't.
I called the store and the lady who claimed to be the gm hung up on me. She refuses to refund my pizza, we are visiting from Cali and I cannot be taking an Uber back and forth from pizza hut. I asked to refund the pizza and we will go to a different pizza hut that has green peppers and she refused unless I took back the pizza, like I said we are from out of town, to go back and forth for something they dont have when they had several chances to inform me they were out of certain toppings for my pizza is absurd. The lady was rude and refused to refund me I even offered to take the pizza to the other pizza hut store we r now on our way to and she shut that down. But the fact za mamanger hung up on me is ridiculous.
Food: 1
Always have ordered pizzas from this Hut,
Today I did another online order Super Supreme Lg,
pizza but this time I got a stomach ache, from this pizza.
And that's the only thing I had to eat all day.
And now I call this Pizza Hut 2600 W Sahara.
I had expressed what had happened to me, but instead of being understanding or even have a little integrity, No they gave me the run arounds for 30 minutes. Had talked to 3 different Mgr's
They asked me for receipts, Then finally the last Mgr.
Tell me he can't do anything for me and this situation.
Because for me, To have food poisoning it would take 24 hours.
This guy is sick in the head, Dang!!
This representing person, when asked for name didn't want to give his name and then said (Chris) with no employee number?
I said I would like to return the pizza, And he tells me no can do
Because I eat the pizza, I told him a had eaten just two pieces of
the pizza.
This was so Judgmental, No class at all.
He thinks that he can just brush off.
Pizza Hut Customer.
or having any empathy or make
Food: 1
Service: 1
Pizza was good but got little cold by the time we have got it.
Atmosphere: 4
Food: 4
Service: 4
I'm going to start by saying I don't like leaving a bad review for a business but I can't even believe it was this bad! I placed a order for delivery online using points so the pizza was free but I did upgrade to a stuffed crust pizza as well as ordering breadsticks and Pepsi. My order arrived quickly, however, it was not the right pizza. I had received a hand tossed crust instead. I called the store and was told by a manager that she would apply a credit for a future pizza. At this point, I was happy with the outcome. Fast forward a couple days and I attempt to call the store to redeem the credit. I get routed to a central phone operator for which I explain the situation and she transfers me to the store directly. I gentleman answers the phone and I explain what happened and I just wanted to use the credit for a pizza, he places me on hold, for TWENTY MINUTES!!! I finally hangup and call back only to get hung up on, I tried again and was hung up on again. Needless to say, by this time, I was over it and ended up ordering Papa Johns which actually ended up tasting much better anyway! I will NOT be ordering from this location again! They probably don't care because they are a large corporation. If you order here, good luck!
Food: 1
Service: 1
Customer service here is horrible. All employees I've seen working the register, both the male and the female always have nasty attitudes and sour faces. Food is never an issue but dang I feel like going to the McDonald's right in front sometimes to not deal with them.
Atmosphere: 1
Food: 4
Service: 1
Love there $2 personal pan pizza day on Tuesday.. No issues food was tasty..
Atmosphere: 5
Food: 5
Service: 5
First off pizza hut has seen better days and they really need to perfect the cooking process on the pan style little burnt and the driver couldn't find apartment.So from the generation you difine I not that old.coolio
Atmosphere: 5
Food: 4
Service: 5
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Orders get lost part of the business but how you react to a situation and handle concerns is what's key coustomer service doesn't get the star im charged to write the review for this location I have received good service from other locations but management should be fired
Restaurantji Recommends
My food was never delivered when I called to check on my order I was hung up on 3 times , and transfered to then get put on. Hold n hung up on yet again , they were rude horrible customer service , turns out they never even made the food , but took my money instead of processing a refund ,like I politely asked for they said they'll give me a credit , no thank you why would I want that , I just want my refund for the food u never made never delivered , save ur time ,money & sanity go with Dominos , papa John's anything place eles ,hell buy a frozen pizza 🍕
Atmosphere: 1
Food: 2
Service: 1
Seriously impressed with my mushroom garlic parm sauce pizza and my olive classic sauce pie! The lady and gentlemen you made my day!
Atmosphere: 5
Food: 5
Service: 5
Got here 15 min before 1 am because it says it closes at 2 am ,door was locked wasted my time he cancled my order didn’t even call to let me know was rude and mad obviously hates his job hire better people store looked nasty so kinda glad he did cancel never coming to this location.
Atmosphere: 1
Food: 1
Service: 1
Pizza was good. Slightly expensive, but very good.
Food: 4
Service: 4
Best store ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic, Boneless Chicken, Breadsticks, Big Dinner Box with 3 Pizzas, Pepperoni Pizza
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