They don’t even put the correct toppings that you order. They put random items on top.
They also burn their new Flatzz pizzas. Avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
Jon Normann
This store is a disaster. Zero sense of customer service whatsoever. Pretty shocking actually
Atmosphere: 1
Service: 1
ILoveGeorge
Ordered a pepperoni pizza and wings. Pizza was terrible, old and tasteless. Wings were fair but no crispness. How can you purposely send out pizza like this ?!
R S
Amy was very thorough, helpful, and professional in getting my order prepared and delivered. Thank you to all the employees who contributed to a great experience!
Food: 5
Service: 5
Donna Rogers
If I could give a zero on food I would. Otder pizza with sausage and bell peppers.. came as sausage and jalapeños. The second pizza and the first was not cut. Cinnabon were hard and icing on half of them. I had to go to the location because they would not answer the phone. When we showed the person our pizza she said okay what is wrong... very upset. Asked for our money-back but could not do that she said. So we got a $60 credit. Who want to order again.. probably not me.
Atmosphere: 1
Food: 1
Service: 3
Matthew Mongan
Like pizza hut pizza but this is the location that the app automatically orders from for delivery and last 2 times the pizza has been overcooked to the point a pizza cutter wouldn't cut it had to use a knife. have ordered from other locations with Uber and it was not like this pretty disappointing especially when I ordered 4 large stuffed crust pizzas the last 2 times and it was almost not edible.
Food: 1
Kandic Jackson
Terrible Experience – Never Again
Yesterday I ordered a pizza through the app, but it glitched and placed the order for carryout instead of delivery. I called the store immediately to cancel, but was hung up on repeatedly for 30 minutes straight. After work, I went in to try to pick up the order—and they tried to hand me a pizza that had been sitting there for FIVE HOURS. I asked if they could remake it, and the guy flat-out said no and offered a refund instead. Absolutely unacceptable service from start to finish. Do better.
Atmosphere: 1
Food: 1
Service: 1
Mark Ehlers
Few months ago I prepaid on the app and drove to carry out. Stood at counter for 15 mins past my completion time when a worker finally came to counter. TODAY, I tried again but this time I did NOT Pre Pay and thank God I didn't because 8 people were jammed inside waiting. All names on monitor said READY and I stood outside in 100* heat for nothing!! After 10 mins nobody came to the counter so I drove to Grimaldi's!! Never again folks be warned!!
Atmosphere: 1
Food: 2
Service: 1
Christine G
Ordered desserts at 8:17, over on hour later I started to call for an update but no one would answer the phone. Drove down there, a bunch of upset people at the front waiting on their food (mostly door dashers) there was no one working the counter so I just ended up leaving. Food was delivered at almost 11 PM!
They make good pizza but the customer has gone down exponentially. Ordered pick up April 2 around 7pmto 8pm. How are you going to ask for a tip on the app and then ask again in person? You didn't do anything besides make the pizza and you didn't even cut it all the way through. Not to mention the attitude we got for not tipping TWICE? The guy behind the counter, about 5'3 dark hair dark eyes, rude. I work in customer service and this was just terrible and disappointing. We live near by we won't be coming back
Steven Hanalei
Called about my delivery. Pizza Hut tracker showing delivered. I called to ask where my pizza was. Someone with an Indian accent answered as soon as I told him app showing delivered and I haven't received my pizza yet. This person hung up on me! Very rude!
christopher Wilkins
Stopped in for a carry out tavern pizza. Hunter helped me and was just amazing. Best customer service experience I've ever had. He was polite and asked if I wanted any kind of add ons. Like dessert or sodas making sure I had the best experience.
I've been coming to this location for years because of the great people the manager hires. I definitely recommend stopping by.
Kendall Frazier
I called the store because the tracker was showing my order was delivered at 8:08pm and it wasn’t . So I called the store and spoke to a woman named Amber who said that “their app sometimes glitches and says orders are delivered when they are not.” I told her well maybe someone should report that to get it fixed. As I’m speaking to her the delivery shows up approximately 8:35pm. I’m still taking to Amber and she hangs up. I called back, she answers and when I asked “is there a reason why you hung up” she placed the phone on hold and the hold music started playing. She came back to the line and said “ I already told you what the issue was… and when you called back the other line rang so I answered it.” I immediately asked if she was a manager and she said no and placed one on the phone. Another female gets on the line and says hello. I asked if she was a manager and she said yes and when I asked for her name she said, Lisa. Lisa did not hang up but after letting her know what her employee did she responded “ok”. This location needs to do better or hire people who want to work. Hanging up on people or placing the phone on hold while people are talking is rude. No I don’t expect the manager to reprimand her employee while I’m on the phone but saying “ok” was more in a “whatever tone” versus trying to make the situation better. Fix your glitching app! Fix your attitudes.
Courtney Jean
Delivered my food to wrong apartment, I’ve been told 3 different times the supervisor would be back in “one hour” and call me to complete my refund or redelivery. It’s been days. I try and call the store and sit on hold for 20+ minutes. Wild. This location sucks
Terrible pizza, bad service.
They don’t even put the correct toppings that you order. They put random items on top.
They also burn their new Flatzz pizzas. Avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
This store is a disaster. Zero sense of customer service whatsoever. Pretty shocking actually
Atmosphere: 1
Service: 1
Ordered a pepperoni pizza and wings. Pizza was terrible, old and tasteless. Wings were fair but no crispness. How can you purposely send out pizza like this ?!
Amy was very thorough, helpful, and professional in getting my order prepared and delivered. Thank you to all the employees who contributed to a great experience!
Food: 5
Service: 5
If I could give a zero on food I would.
Otder pizza with sausage and bell peppers.. came as sausage and jalapeños. The second pizza and the first was not cut. Cinnabon were hard and icing on half of them. I had to go to the location because they would not answer the phone. When we showed the person our pizza she said okay what is wrong... very upset. Asked for our money-back but could not do that she said. So we got a $60 credit. Who want to order again.. probably not me.
Atmosphere: 1
Food: 1
Service: 3
Like pizza hut pizza but this is the location that the app automatically orders from for delivery and last 2 times the pizza has been overcooked to the point a pizza cutter wouldn't cut it had to use a knife. have ordered from other locations with Uber and it was not like this pretty disappointing especially when I ordered 4 large stuffed crust pizzas the last 2 times and it was almost not edible.
Food: 1
Terrible Experience – Never Again
Yesterday I ordered a pizza through the app, but it glitched and placed the order for carryout instead of delivery. I called the store immediately to cancel, but was hung up on repeatedly for 30 minutes straight. After work, I went in to try to pick up the order—and they tried to hand me a pizza that had been sitting there for FIVE HOURS. I asked if they could remake it, and the guy flat-out said no and offered a refund instead. Absolutely unacceptable service from start to finish. Do better.
Atmosphere: 1
Food: 1
Service: 1
Few months ago I prepaid on the app and drove to carry out. Stood at counter for 15 mins past my completion time when a worker finally came to counter. TODAY, I tried again but this time I did NOT Pre Pay and thank God I didn't because 8 people were jammed inside waiting. All names on monitor said READY and I stood outside in 100* heat for nothing!! After 10 mins nobody came to the counter so I drove to Grimaldi's!! Never again folks be warned!!
Atmosphere: 1
Food: 2
Service: 1
Ordered desserts at 8:17, over on hour later I started to call for an update but no one would answer the phone. Drove down there, a bunch of upset people at the front waiting on their food (mostly door dashers) there was no one working the counter so I just ended up leaving. Food was delivered at almost 11 PM!
Jen was the best, great customer service!
Restaurantji Recommends
They make good pizza but the customer has gone down exponentially. Ordered pick up April 2 around 7pmto 8pm. How are you going to ask for a tip on the app and then ask again in person? You didn't do anything besides make the pizza and you didn't even cut it all the way through. Not to mention the attitude we got for not tipping TWICE? The guy behind the counter, about 5'3 dark hair dark eyes, rude. I work in customer service and this was just terrible and disappointing. We live near by we won't be coming back
Called about my delivery. Pizza Hut tracker showing delivered. I called to ask where my pizza was. Someone with an Indian accent answered as soon as I told him app showing delivered and I haven't received my pizza yet. This person hung up on me! Very rude!
Stopped in for a carry out tavern pizza. Hunter helped me and was just amazing. Best customer service experience I've ever had. He was polite and asked if I wanted any kind of add ons. Like dessert or sodas making sure I had the best experience.
I've been coming to this location for years because of the great people the manager hires.
I definitely recommend stopping by.
I called the store because the tracker was showing my order was delivered at 8:08pm and it wasn’t . So I called the store and spoke to a woman named Amber who said that “their app sometimes glitches and says orders are delivered when they are not.” I told her well maybe someone should report that to get it fixed. As I’m speaking to her the delivery shows up approximately 8:35pm. I’m still taking to Amber and she hangs up. I called back, she answers and when I asked “is there a reason why you hung up” she placed the phone on hold and the hold music started playing. She came back to the line and said “ I already told you what the issue was… and when you called back the other line rang so I answered it.” I immediately asked if she was a manager and she said no and placed one on the phone. Another female gets on the line and says hello. I asked if she was a manager and she said yes and when I asked for her name she said, Lisa. Lisa did not hang up but after letting her know what her employee did she responded “ok”. This location needs to do better or hire people who want to work. Hanging up on people or placing the phone on hold while people are talking is rude. No I don’t expect the manager to reprimand her employee while I’m on the phone but saying “ok” was more in a “whatever tone” versus trying to make the situation better. Fix your glitching app! Fix your attitudes.
Delivered my food to wrong apartment, I’ve been told 3 different times the supervisor would be back in “one hour” and call me to complete my refund or redelivery. It’s been days. I try and call the store and sit on hold for 20+ minutes. Wild. This location sucks
1/31/2024 STILL has not been resolved.
Insane.
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