Every time I order from this location, I track the delivery online. Every time they say the pizza was delivered when it isn’t. I have to call the store and ask what happened with my order. Food was over cooked and I usually have to recut the pizza.
Ryann Chandler
DO NOT ORDER FROM THIS LOCATION!!! I had to call to find out where my order was after it was suppose to have already been delivered 10 minutes prior, yet on the tracker it is still being prepared. From there, the driver chose to NOT use the provided phone number to help HIM and his troubles of funding my home. We had to go look for him in the complex and we received our order in the middle of the street 3 buildings down... RIDICULOUS! To add to the experience it said my order was delivered, when it hadn't been. When that happened, the location tracker went away. FIVE MINUTES LATER, WE FOUND the driver and walked our order home. You can drive around my entire small complex 3 times in a 5 minute span. Furthermore, there is a HUGE map at the entrance where you can locate the building # and from there the unit # is not hard, as there are only 3 to choose from. So, now, that we FUNALLY have our 40 minute order in an hours plus time.... OF COURSE half of the edges are burnt. REALLY? How does one not see that when preparing the order? Unacceptable! Lastly, pizza was barely warm, and flavorless. I called the store to explain my disappointment. Talked to a manger... she didn't bother giving me her name. She did listen, and then provided an excuse that it was the drivers second day. IDC! Again, there is a HUGE map at the entrance and you have a phone number if help is needed. I was offered to have my order remade... ummm... no thank you, I don't care to wait another hour and or go thru this delivery situation again. I did not take a remake, I was not offered any other compensations, but I did not call to speak to a manager for that. I simply took a 2 year hiatus from Pizza Hut due to a bad experience. I chose regretfully tonight to give them another chance.... and this is the result! NEVER EVER EVER EVER AGAIN! If I could give ZERO STARS I would! DO NOT ORDER FROM THIS LOCATION!
Ben Brownback
I typically don’t leave reviews for delivery pizza places, but I wanted to leave a positive review regarding my local Pizza Hut. I placed an order when I was on my boat at Lake Mead because I wanted to have pizza when I got home. I placed it for 90 minutes in advance. Somehow, during placing the order it reverted back to “deliver now”, and the pizza arrived at my house before I even got off the lake. I called the restaurant and explained the issue and that I didn’t have any idea what happened, and they immediately offered to remake the pizzas and have them sent out at the right time. When I got home, the pizza arrived not more than 10 minutes after I got there and that same delivery driver brought the food to my door with a friendly smile and said, Don’t worry about it. Enjoy your pizza!” I originally offered to pay something because I know there’s cost associated with something like this, but they said they would remake the pieces and send them out.
I know, chain pizza places, get a bad rep a lot, but I wanted to say that I had a great experience, ordering here, and of course I’ll be ordering again. Thanks for your accommodation and willingness to make this right for me!
Chris Park
Food is alright. I think the pizza is okay but their breadsticks are amazing! It’s unfortunate that they provide 5 massive breadsticks but only 1 petri dish sized marina sauce that comes with it..
Also all the sauces you have to pay for and the provided amount of sauce is always disproportionate to the amount of food. I’m fine with paying for it but it’s a huge lack of service and not something one would expect if you’re getting this all delivered.
A G
I ordered a pizza and person working for Pizza Hut processed my order with my credit card over the phone. Secondly, a driver from door dash arrives at my home stating I need to pay in cash, mind you I already paid over the phone. I called immediately the store and spoke with several incompetent employees at this specific location including a Supervisor. I will NEVER order pizza from here again I will be ordering from Dominoes and I will order a new credit card due to I could be a potential fraud victim.
Sharon Abraham
Over-cooked, not much sauce, and crust was tasteless. Store had trash all over the floor where people pick up their pizzas
Lily Solis
I payed extra for sausage on my pepperoni stuff crust pizza and it came with like maybe 5-7 tiny pieces of sausage on the whole pizza barely one little piece of sausage per slice, I wanted to laugh and cry at the same time. I was very disappointed
Food: 1
George Reyes
Always attentive.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Large Traditional Wings
Cat
I never felt compelled to write a negative review until today. I understand that pobody’s nerfect but this was a blatant disregard/respect for customer service. I placed an order online for carry out, but when I went to pick it up was completely given a wrong order. Foolishly I didn’t check my order my fault, but when I called I was met with hostility and was basically told “too bad so sad.” Terrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Buckwild
I tried to place an order online. When I "clicked" the place order now tab at the end of order, it scrolled for like a second. Wasn't sure if the order went through. I gave it 10 mins. Never got an email or text conformation, so called the store. It took 5 mins of explaining that I had placed on order & wasn't sure if the order went through that way I didn't reorder & cause a double order. Got told by the guy "he sees my order & it's in the oven. Left it at that.... Flash forward to 50 mins later, still had not had any delivery of my order. So called customer service. Got connected with a gal that I could immediately tell didn't speak a lick of English other than very very basic. I spelled out my Las name 5 times for her & pronunciated it atleast 10 times. And she still couldn't do anything for me. I had to make other arrangements for my families dinner after over an hour now. This is the 2nd time in 6 months I've had issues wit pizza hits app/local store/customer service. Their pizza is not worth this kind of frustration. They seem to hire incompetent people at all levels.
Placed an order the night before to be delivered to my sons school first thing in the morning. (1040am). By 1125 they still didn’t deliver it (got a call from his school) and when I called to find out why, the person set it for 1040PM.
Don’t pre order here unless you want to anticipate problems
Heather Carson
Called the night before to place an order, pay, and set a delivery time for first thing in the morning when they open to deliver pizzas to my son’s school. Delivery time was set to 1040AM.
Got a call at 1122AM from my sons school that there was still no pizza. Called Pizza Hut and asked what was going on, they set the delivery for 1040PM.
So kids didn’t get lunch, paid for pizzas for nothing, such a disappointment of an experience.
Debbie Maynor
Great pizza, cust service varies from great to not.
Kid-friendliness: Not an eat in restaurant
Food: 5
Service: 4
Recommended dishes: Triple Chocolate Brownie, Large Traditional Wings, Breadsticks, Cheese Sticks, Create Your Personal Pan Pizza, Create Your Medium Pizza
CHRIS RAMIREZ
Thinnest pizza I’ve ever ate. Not enough cheese. I can visibly see all the red sauce even though I paid for extra
Atmosphere: 1
Food: 1
Service: 1
Joshua Bolt
First time I came into this Pizza Hut there was bugs in the lobby which is always an awesome sign right :). And the pizza wasn’t made the way I ordered it. Well I decided to give it another chance since it’s right next to my house and my god I never will again. They make asking for light cheese seem like it’s rocket science and my pizza came out looking like they put extra on there. 1 bite of it and it was a complete waste of money. I’ve had good Pizza Hut experiences and it’s really not hard. But I suppose if you work at this location you’re not the wisest human being on the planet.
Every time I order from this location, I track the delivery online. Every time they say the pizza was delivered when it isn’t. I have to call the store and ask what happened with my order. Food was over cooked and I usually have to recut the pizza.
DO NOT ORDER FROM THIS LOCATION!!! I had to call to find out where my order was after it was suppose to have already been delivered 10 minutes prior, yet on the tracker it is still being prepared.
From there, the driver chose to NOT use the provided phone number to help HIM and his troubles of funding my home. We had to go look for him in the complex and we received our order in the middle of the street 3 buildings down... RIDICULOUS! To add to the experience it said my order was delivered, when it hadn't been. When that happened, the location tracker went away. FIVE MINUTES LATER, WE FOUND the driver and walked our order home. You can drive around my entire small complex 3 times in a 5 minute span. Furthermore, there is a HUGE map at the entrance where you can locate the building # and from there the unit # is not hard, as there are only 3 to choose from.
So, now, that we FUNALLY have our 40 minute order in an hours plus time.... OF COURSE half of the edges are burnt. REALLY? How does one not see that when preparing the order? Unacceptable!
Lastly, pizza was barely warm, and flavorless. I called the store to explain my disappointment. Talked to a manger... she didn't bother giving me her name. She did listen, and then provided an excuse that it was the drivers second day. IDC! Again, there is a HUGE map at the entrance and you have a phone number if help is needed. I was offered to have my order remade... ummm... no thank you, I don't care to wait another hour and or go thru this delivery situation again.
I did not take a remake, I was not offered any other compensations, but I did not call to speak to a manager for that. I simply took a 2 year hiatus from Pizza Hut due to a bad experience. I chose regretfully tonight to give them another chance.... and this is the result!
NEVER EVER EVER EVER AGAIN!
If I could give ZERO STARS I would!
DO NOT ORDER FROM THIS LOCATION!
I typically don’t leave reviews for delivery pizza places, but I wanted to leave a positive review regarding my local Pizza Hut. I placed an order when I was on my boat at Lake Mead because I wanted to have pizza when I got home. I placed it for 90 minutes in advance. Somehow, during placing the order it reverted back to “deliver now”, and the pizza arrived at my house before I even got off the lake. I called the restaurant and explained the issue and that I didn’t have any idea what happened, and they immediately offered to remake the pizzas and have them sent out at the right time. When I got home, the pizza arrived not more than 10 minutes after I got there and that same delivery driver brought the food to my door with a friendly smile and said, Don’t worry about it. Enjoy your pizza!” I originally offered to pay something because I know there’s cost associated with something like this, but they said they would remake the pieces and send them out.
I know, chain pizza places, get a bad rep a lot, but I wanted to say that I had a great experience, ordering here, and of course I’ll be ordering again. Thanks for your accommodation and willingness to make this right for me!
Food is alright. I think the pizza is okay but their breadsticks are amazing! It’s unfortunate that they provide 5 massive breadsticks but only 1 petri dish sized marina sauce that comes with it..
Also all the sauces you have to pay for and the provided amount of sauce is always disproportionate to the amount of food. I’m fine with paying for it but it’s a huge lack of service and not something one would expect if you’re getting this all delivered.
I ordered a pizza and person working for Pizza Hut processed my order with my credit card over the phone. Secondly, a driver from door dash arrives at my home stating I need to pay in cash, mind you I already paid over the phone. I called immediately the store and spoke with several incompetent employees at this specific location including a Supervisor. I will NEVER order pizza from here again I will be ordering from Dominoes and I will order a new credit card due to I could be a potential fraud victim.
Over-cooked, not much sauce, and crust was tasteless. Store had trash all over the floor where people pick up their pizzas
I payed extra for sausage on my pepperoni stuff crust pizza and it came with like maybe 5-7 tiny pieces of sausage on the whole pizza barely one little piece of sausage per slice, I wanted to laugh and cry at the same time. I was very disappointed
Food: 1
Always attentive.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Large Traditional Wings
I never felt compelled to write a negative review until today. I understand that pobody’s nerfect but this was a blatant disregard/respect for customer service. I placed an order online for carry out, but when I went to pick it up was completely given a wrong order. Foolishly I didn’t check my order my fault, but when I called I was met with hostility and was basically told “too bad so sad.” Terrible attitude.
Atmosphere: 1
Food: 1
Service: 1
I tried to place an order online. When I "clicked" the place order now tab at the end of order, it scrolled for like a second. Wasn't sure if the order went through. I gave it 10 mins. Never got an email or text conformation, so called the store. It took 5 mins of explaining that I had placed on order & wasn't sure if the order went through that way I didn't reorder & cause a double order. Got told by the guy "he sees my order & it's in the oven. Left it at that.... Flash forward to 50 mins later, still had not had any delivery of my order. So called customer service. Got connected with a gal that I could immediately tell didn't speak a lick of English other than very very basic. I spelled out my Las name 5 times for her & pronunciated it atleast 10 times. And she still couldn't do anything for me. I had to make other arrangements for my families dinner after over an hour now. This is the 2nd time in 6 months I've had issues wit pizza hits app/local store/customer service. Their pizza is not worth this kind of frustration. They seem to hire incompetent people at all levels.
Restaurantji Recommends
Placed an order the night before to be delivered to my sons school first thing in the morning. (1040am). By 1125 they still didn’t deliver it (got a call from his school) and when I called to find out why, the person set it for 1040PM.
Don’t pre order here unless you want to anticipate problems
Called the night before to place an order, pay, and set a delivery time for first thing in the morning when they open to deliver pizzas to my son’s school. Delivery time was set to 1040AM. Got a call at 1122AM from my sons school that there was still no pizza. Called Pizza Hut and asked what was going on, they set the delivery for 1040PM. So kids didn’t get lunch, paid for pizzas for nothing, such a disappointment of an experience.
Great pizza, cust service varies from great to not.
Kid-friendliness: Not an eat in restaurant
Food: 5
Service: 4
Recommended dishes: Triple Chocolate Brownie, Large Traditional Wings, Breadsticks, Cheese Sticks, Create Your Personal Pan Pizza, Create Your Medium Pizza
Thinnest pizza I’ve ever ate. Not enough cheese. I can visibly see all the red sauce even though I paid for extra
Atmosphere: 1
Food: 1
Service: 1
First time I came into this Pizza Hut there was bugs in the lobby which is always an awesome sign right :). And the pizza wasn’t made the way I ordered it. Well I decided to give it another chance since it’s right next to my house and my god I never will again. They make asking for light cheese seem like it’s rocket science and my pizza came out looking like they put extra on there. 1 bite of it and it was a complete waste of money. I’ve had good Pizza Hut experiences and it’s really not hard. But I suppose if you work at this location you’re not the wisest human being on the planet.
Atmosphere: 1
Food: 1
Service: 2
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