Worse service ever. Rude guy making faces when told that i will pay once food was ready. When ask for his name, he hesitated and gave me a possible fake name. I will never return to this place or recommend this location. If this is a franchise or part of the chain i would close this location..
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
Sarai Contreras
Not only did they put they had delivered it but they didn’t and we were looking all over for the pizza but my pizza had a hair
Atmosphere: 1
Food: 1
Service: 1
Daryl Rubrico
My first review for Pizza Hut, with that being said I’ve ordered from this location on several times. Being I live no more than 5 mins away. But this is the first time I’ve seen this “manager” at this location. My order was wrong, he notified me as I got there. Stating he knew his staff made the pizzas wrong by switching the toppings. Right off the bat if you knew your staff made it wrong why would you wait for me to arrive and then tell me and ask me what should I do. Make it make sense. I’m an experienced GM in the restaurant industry. You should have had it made asap when you noticed it wrong. Not for the customer to come in and then notify them and ask if I still wanted the pizza or if I was willing to wait another 30-45 mins. The worst part is when I got him the pizzas weren’t even warm. Like they weren’t freshly made. I had made a few efforts to call to notify them I wanted a new pizza and have it made and I’ll be down to exchange them. But to no avail. No answer. My family hungry and irritated they decided to say fuct it and eat what was edible. In the picture you can see the crust was even still white for gods sake! Supposed to be original pan but turned out thin crust. Some parts of the pizza were thicker than the rest while most of the pizza was super thin. Flat as paper. As you can see in the photo. Even the meat weren’t all cooked throughly. Extremely disappointing. This so called “manager” was truly in-empathic, unhinged, and worst unhygienic. Looking like he’s going on day 3 of no shower. Pretty much the last time I’m going to that Pizza Hut. On Fort Apache and sunset in Las Vegas.
Atmosphere: 3
Food: 1
Service: 1
Michael Voegele
This was the worst pizza I have ever had. No sauce to speak of, very little cheese, pepperoni was ok but the Italian sausage was just a few over cooked dried out 1/4 inch balls - about 3 per slice
Atmosphere: 3
Food: 1
Service: 3
Paul Kramer
Too many missed orders. Bad service. Dirty kitchen. New owner/franchisee please. I’ll drive to another Pizza Hut if I get tired of all the competition options
Update: someone from Pizza Hut asked that I send them my contact information 4 days ago. I have heard NOTHING! Don’t believe there request to resolve. All fake.
Atmosphere: 1
Food: 1
Service: 1
Pamela Castillo
Had to work late and decided to order Pizza Hut for my kids, wished I looked up the reviews before I ordered from that place. The pizza had no sauce, only cheese and pepperoni. I came straight To the location to show them the low quality of pizza that was made and how unacceptable this is. I spend $26 dollars on a medium pizza with no sauce. I’m so furious about the lack of customer service. Tawan is the manager and Showed no concern about the situation.
Atmosphere: 1
Food: 1
Service: 1
Gia McGann
I ordered a large NY style pie & 6 wings at 4:29pm. It's is NOW 5:57PM & I STILL HAVE NOT RECEIVED MY ORDER. AND WHEN I CALLED & SPOKE TO SOMEONE ASKING WHERE IS MY ORDER, THEY PLACED ME BACK ON HOLD & NEVER CAME BACK TO THE
Atmosphere: 1
Food: 1
Service: 1
Ryan Snider
Vincent was very polite and helpful great experience 👍🏼
The manager “Andres” has the absolute worst customer service and attitude. This Pizza Hut charged me for my order and then tried to say they didn’t have an order for me and Andres response was “oh well take it up with my bank”. He could have helped to see if the app made an error or provided information on how I could get my money back but instead he chose to have a careless attitude. Next time I’ll pay the extra charge or drive farther to the next Pizza Hut because this location is the absolute worst and is 100% a scam when they are refusing to refund you money for an order they never even made you but they charged you for!
Gary Mickalson
Lose the call service. They suck. They never get the orders right. Had to leave a house full of kids to drive to Pizza Hut to correct the order.
Been waiting for my curbside pickup for 15 mins after the app says my food is ready… I have a broken leg and can’t get out the car easily.
Donald Alexander
My third time ordering here and my third time being disappointed. Pizza ? is overcooked , toppings are minimal along with the cheese and sauce. Very dry pizza. This isn’t Pizza Hut at all. Don’t bother calling to complain, he just told me sorry and didn’t offer to replace my pizza. Oh well. 3 strikes your out.
Atmosphere: 3
Food: 2
Service: 1
Sara
This location is so much better than others in the SW area. Danny was amazing and the pizza was perfect!
Atmosphere: 5
Food: 5
Service: 5
Cody Mac
I’m only 1.3 miles away but they said they don’t delivery
Service: 1
rat dog
Quick and fast but the breadsticks were hard! Nothing like a hard breadstick!
Worse service ever. Rude guy making faces when told that i will pay once food was ready. When ask for his name, he hesitated and gave me a possible fake name. I will never return to this place or recommend this location. If this is a franchise or part of the chain i would close this location..
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
Not only did they put they had delivered it but they didn’t and we were looking all over for the pizza but my pizza had a hair
Atmosphere: 1
Food: 1
Service: 1
My first review for Pizza Hut, with that being said I’ve ordered from this location on several times. Being I live no more than 5 mins away. But this is the first time I’ve seen this “manager” at this location. My order was wrong, he notified me as I got there. Stating he knew his staff made the pizzas wrong by switching the toppings. Right off the bat if you knew your staff made it wrong why would you wait for me to arrive and then tell me and ask me what should I do. Make it make sense. I’m an experienced GM in the restaurant industry. You should have had it made asap when you noticed it wrong. Not for the customer to come in and then notify them and ask if I still wanted the pizza or if I was willing to wait another 30-45 mins. The worst part is when I got him the pizzas weren’t even warm. Like they weren’t freshly made. I had made a few efforts to call to notify them I wanted a new pizza and have it made and I’ll be down to exchange them. But to no avail. No answer. My family hungry and irritated they decided to say fuct it and eat what was edible. In the picture you can see the crust was even still white for gods sake! Supposed to be original pan but turned out thin crust. Some parts of the pizza were thicker than the rest while most of the pizza was super thin. Flat as paper. As you can see in the photo. Even the meat weren’t all cooked throughly. Extremely disappointing. This so called “manager” was truly in-empathic, unhinged, and worst unhygienic. Looking like he’s going on day 3 of no shower. Pretty much the last time I’m going to that Pizza Hut. On Fort Apache and sunset in Las Vegas.
Atmosphere: 3
Food: 1
Service: 1
This was the worst pizza I have ever had. No sauce to speak of, very little cheese, pepperoni was ok but the Italian sausage was just a few over cooked dried out 1/4 inch balls - about 3 per slice
Atmosphere: 3
Food: 1
Service: 3
Too many missed orders. Bad service. Dirty kitchen. New owner/franchisee please. I’ll drive to another Pizza Hut if I get tired of all the competition options
Update: someone from Pizza Hut asked that I send them my contact information 4 days ago. I have heard NOTHING! Don’t believe there request to resolve. All fake.
Atmosphere: 1
Food: 1
Service: 1
Had to work late and decided to order Pizza Hut for my kids, wished I looked up the reviews before I ordered from that place. The pizza had no sauce, only cheese and pepperoni. I came straight To the location to show them the low quality of pizza that was made and how unacceptable this is. I spend $26 dollars on a medium pizza with no sauce. I’m so furious about the lack of customer service. Tawan is the manager and Showed no concern about the situation.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large NY style pie & 6 wings at 4:29pm. It's is NOW 5:57PM & I STILL HAVE NOT RECEIVED MY ORDER. AND WHEN I CALLED & SPOKE TO SOMEONE ASKING WHERE IS MY ORDER, THEY PLACED ME BACK ON HOLD & NEVER CAME BACK TO THE
Atmosphere: 1
Food: 1
Service: 1
Vincent was very polite and helpful great experience 👍🏼
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Cinnamon Sticks, Boneless Wings
The manager “Andres” has the absolute worst customer service and attitude. This Pizza Hut charged me for my order and then tried to say they didn’t have an order for me and Andres response was “oh well take it up with my bank”. He could have helped to see if the app made an error or provided information on how I could get my money back but instead he chose to have a careless attitude. Next time I’ll pay the extra charge or drive farther to the next Pizza Hut because this location is the absolute worst and is 100% a scam when they are refusing to refund you money for an order they never even made you but they charged you for!
Lose the call service. They suck. They never get the orders right. Had to leave a house full of kids to drive to Pizza Hut to correct the order.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Been waiting for my curbside pickup for 15 mins after the app says my food is ready… I have a broken leg and can’t get out the car easily.
My third time ordering here and my third time being disappointed. Pizza ? is overcooked , toppings are minimal along with the cheese and sauce. Very dry pizza. This isn’t Pizza Hut at all. Don’t bother calling to complain, he just told me sorry and didn’t offer to replace my pizza. Oh well. 3 strikes your out.
Atmosphere: 3
Food: 2
Service: 1
This location is so much better than others in the SW area. Danny was amazing and the pizza was perfect!
Atmosphere: 5
Food: 5
Service: 5
I’m only 1.3 miles away but they said they don’t delivery
Service: 1
Quick and fast but the breadsticks were hard! Nothing like a hard breadstick!
Atmosphere: 4
Food: 4
Service: 4
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