Food is always fresh. Service is slow but that happens when you run a skeleton crew. I’m sorry but Atmosphere, no matter what day or time, could definitely be cleaner and more presentable, especially when you’re serving food. It only makes your customers wonder if the employees keep the kitchen clean as well. Grease marks on the counters, trash on the lobby floor, caked up dust on the computers, fingerprints on the doors and windows, inventory in the public view, chairs dirty, etc. From one business owner to another, your lobby is the first thing your customers see and unfortunately also their first impression. The good thing is that the Pizza Hut name does well on its own so you’ll still have consistent business 👍🏼
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Breadsticks
brianna ray
Absolutely outstanding experience at Pizza Hut, and I must single out one extraordinary employee whose service was nothing short of exceptional. From the moment I stepped into the restaurant, it was clear that Matt possesses a commitment to customer satisfaction.
The service was swift, yet meticulously detailed. Matt’s demeanor was not only courteous but also radiated genuine warmth, a rarity in today’s fast-paced food service industry!
In an industry where mediocrity often prevails, this Pizza Hut employee is a beacon of excellence. If I could give six stars, I would.
Atmosphere: 4
Food: 4
Service: 5
Paul Allen
Food orders always on time. Good food deals. Great taste for a fast food pizza experience 👍
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Marinara, Pepperoni Pizza
jessica owen
The staff here is very sweet. One of the employees explained while I was there that most of the time it is better to either go to the store physically to place your order or call them to make sure you receive the BEST PRICES especially during promotional SPECIALS. (I placed my order online, and she helped me discover that I was paying way too much!) Thanks 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cinnamon Sticks, Breadsticks, Supreme Pizza, Personal Pan Pizza & Side, Bone-Out Wings, Boneless Wings, Big Dinner Box with Breaded Boneless Wings
Jennifer Rivenbark
Easy to place order over the phone; polite, helpful and friendly service. Only 15 minutes until pizza would be ready. When arrived, I was greeted by a professional and extremely kind young lady who handled my order. My pizza was already waiting on me. Clean facility.
The Pizza Hut on Decatur and horse is terrible I never get what I order they refused to remake or refund my order and where really loud the manager was very rude I will not ever go back to such a horrible place
Atmosphere: 1
Food: 2
Service: 1
me Ayou
No in store menu, they want you to scan a QR code to view a menu. Absolutely disgusting and abhorrent behavior by Pizza Hut corporate, I shouldn't need to use a phone to order something in person AT THE PHYSICAL LOCATION. This is very clearly a corporate decision to rack up advertising statistics by tracking every phone that scans the menu QR code. Staff was friendly, helpful and energetic during my visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Aiden Buhecker
Order was 30 minutes late from their "estimation" then blocked my call that was connected to the order but took a call from another phone. And rudely put me on hold and then all they said it "would be here shortly" then it proceeded to show up 30 minutes after that and all they said was sorry. If you know you are busy then 1 don't take more orders or 2 say the real time it will be delivered. All they said was sorry after all of this BTW. Would give this a 0 if I could
Andrew Van Ness
September 2022 - seriously, screw this place. 2nd time in a row I ordered extra pizza sauce for the kids and the delivery driver doesn't bring them. Why the hell am I paying $5 for a delivery fee if the damn delivery isn't right? And why am I being charged for the pizza sauce if it doesn't come? I want a refund.
August 2024 - so this place no longer delivers the pizza themselves. They use door dash. Took over an hour to get pizza. Tried to call them to see if I could pick the order up myself - 2 issues. 1) they use a call center for all calls now. 2) when the call center forwarded the call, NO ONE ANSWERS THE PHONE. Sat on hold for over 15 minutes. Finally hung up. I will not order from here ever again. I've had enough.
Atmosphere: 1
Food: 1
Service: 1
Joshua Jimenez
If you call to change your order they will just ignore you and put you back on hold.
Placed an order tonight for breadsticks and a large pizza with half cheese and half ham, pineapple, and banana peppers. The first delivery we got the breadsticks but got the wrong pizza (medium pepperoni). When call and was hung up on the first time, called back and talked to the manager. When I explained what happened offered to remake the pizza, which I appreciated. Second order was delivered and I noticed it was the wrong order entirely. Checked the receipt and it was for someone else. When I tried to flag down the delivery driver they drove off. Hopefully 3rd times a charm and I get my order, the food is great but they could definitely use someone to check all orders before leaving and the driver checking the order before finishing the order. I hope this issue gets resolved because we love Pizza Hut on lazy dinner nights and would hate to find a new pizza joint nearby.
Food: 4
Service: 2
Joseph S
Don’t think I’ll order a pizza from this location again; felt like there was 1/3rd as much cheese as there should be. Weird.
Atmosphere: 5
Food: 2
Service: 5
Tiarra Craney
Called to update the address on my order, first 2 ppl put me on hold and the 3rd person finally helped me. The food came, we ordered a big dinner box and the boneless wings were just idk & we ordered the pepperoni lover and barely got any on the pizza.
Food: 3
Service: 2
William DeAngelo Tripp
Found hair in my pizza and when I called up to inform the employee they got an attitude over the phone to say I was lying. I have photo proof of hair baked into the cheese. Terrible customer service and pizza quality
Food is always fresh. Service is slow but that happens when you run a skeleton crew. I’m sorry but Atmosphere, no matter what day or time, could definitely be cleaner and more presentable, especially when you’re serving food. It only makes your customers wonder if the employees keep the kitchen clean as well. Grease marks on the counters, trash on the lobby floor, caked up dust on the computers, fingerprints on the doors and windows, inventory in the public view, chairs dirty, etc.
From one business owner to another, your lobby is the first thing your customers see and unfortunately also their first impression. The good thing is that the Pizza Hut name does well on its own so you’ll still have consistent business 👍🏼
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Breadsticks
Absolutely outstanding experience at Pizza Hut, and I must single out one extraordinary employee whose service was nothing short of exceptional. From the moment I stepped into the restaurant, it was clear that Matt possesses a commitment to customer satisfaction.
The service was swift, yet meticulously detailed. Matt’s demeanor was not only courteous but also radiated genuine warmth, a rarity in today’s fast-paced food service industry!
In an industry where mediocrity often prevails, this Pizza Hut employee is a beacon of excellence. If I could give six stars, I would.
Atmosphere: 4
Food: 4
Service: 5
Food orders always on time. Good food deals. Great taste for a fast food pizza experience 👍
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Marinara, Pepperoni Pizza
The staff here is very sweet. One of the employees explained while I was there that most of the time it is better to either go to the store physically to place your order or call them to make sure you receive the BEST PRICES especially during promotional SPECIALS. (I placed my order online, and she helped me discover that I was paying way too much!) Thanks 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cinnamon Sticks, Breadsticks, Supreme Pizza, Personal Pan Pizza & Side, Bone-Out Wings, Boneless Wings, Big Dinner Box with Breaded Boneless Wings
Easy to place order over the phone; polite, helpful and friendly service. Only 15 minutes until pizza would be ready. When arrived, I was greeted by a professional and extremely kind young lady who handled my order. My pizza was already waiting on me. Clean facility.
Parking: Lots of choices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Pepperoni Pizza, Ultimate Chocolate Chip Cookie, Oven-Baked Chicken Alfredo Pasta, Supreme Pizza, Bleu Cheese Dip, Personal Pan Pizza & Side, Boneless Wings, Tavern Pesto Margherita Pizza, Meat Lovers Melt
The Pizza Hut on Decatur and horse is terrible I never get what I order they refused to remake or refund my order and where really loud the manager was very rude I will not ever go back to such a horrible place
Atmosphere: 1
Food: 2
Service: 1
No in store menu, they want you to scan a QR code to view a menu. Absolutely disgusting and abhorrent behavior by Pizza Hut corporate, I shouldn't need to use a phone to order something in person AT THE PHYSICAL LOCATION. This is very clearly a corporate decision to rack up advertising statistics by tracking every phone that scans the menu QR code. Staff was friendly, helpful and energetic during my visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Order was 30 minutes late from their "estimation" then blocked my call that was connected to the order but took a call from another phone. And rudely put me on hold and then all they said it "would be here shortly" then it proceeded to show up 30 minutes after that and all they said was sorry. If you know you are busy then 1 don't take more orders or 2 say the real time it will be delivered. All they said was sorry after all of this BTW. Would give this a 0 if I could
September 2022 - seriously, screw this place. 2nd time in a row I ordered extra pizza sauce for the kids and the delivery driver doesn't bring them. Why the hell am I paying $5 for a delivery fee if the damn delivery isn't right? And why am I being charged for the pizza sauce if it doesn't come? I want a refund.
August 2024 - so this place no longer delivers the pizza themselves. They use door dash. Took over an hour to get pizza. Tried to call them to see if I could pick the order up myself - 2 issues. 1) they use a call center for all calls now. 2) when the call center forwarded the call, NO ONE ANSWERS THE PHONE. Sat on hold for over 15 minutes. Finally hung up. I will not order from here ever again. I've had enough.
Atmosphere: 1
Food: 1
Service: 1
If you call to change your order they will just ignore you and put you back on hold.
Service: 1
Restaurantji Recommends
Cold pizza and undercooked wings
Placed an order tonight for breadsticks and a large pizza with half cheese and half ham, pineapple, and banana peppers. The first delivery we got the breadsticks but got the wrong pizza (medium pepperoni). When call and was hung up on the first time, called back and talked to the manager. When I explained what happened offered to remake the pizza, which I appreciated. Second order was delivered and I noticed it was the wrong order entirely. Checked the receipt and it was for someone else. When I tried to flag down the delivery driver they drove off. Hopefully 3rd times a charm and I get my order, the food is great but they could definitely use someone to check all orders before leaving and the driver checking the order before finishing the order. I hope this issue gets resolved because we love Pizza Hut on lazy dinner nights and would hate to find a new pizza joint nearby.
Food: 4
Service: 2
Don’t think I’ll order a pizza from this location again; felt like there was 1/3rd as much cheese as there should be. Weird.
Atmosphere: 5
Food: 2
Service: 5
Called to update the address on my order, first 2 ppl put me on hold and the 3rd person finally helped me. The food came, we ordered a big dinner box and the boneless wings were just idk & we ordered the pepperoni lover and barely got any on the pizza.
Food: 3
Service: 2
Found hair in my pizza and when I called up to inform the employee they got an attitude over the phone to say I was lying. I have photo proof of hair baked into the cheese. Terrible customer service and pizza quality
Food: 1
Service: 1
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