My wife and I recently stayed at the Four Seasons Las Vegas for a quick two-night weekend trip with friends, and we all enjoyed ourselves. The hotel was certainly a nice oasis among the craziness of other parts of Las Vegas, the newly renovated rooms were great, and time at the pool was relaxing. However, all of us are frequent Four Seasons guests, and we all felt that the hotel was lacking in certain ways. It felt like a perfectly nice, upscale hotel, but not a Four Seasons. It felt more like staying at a very nice Westin maybe, which was a bit disappointing. Trip Planning: As we always do when booking a Four Seasons, we reserved through a Preferred Partner travel agent, which enabled us to get free perks (I highly recommend doing this). For no extra cost, our reservations included priority early check-in, a room upgrade based on availability, a one-time $100 hotel credit, and a breakfast credit each morning of $90, which could be used in the restaurant or for room service. The travel agent we worked with was able to confirm our room upgrade in advance of our arrival, which was a pleasant surprise, since it’s usually not confirmed until check-in. Arrival: We arrived at the hotel around 11:30 am on a Friday, and it was very busy at the time, with a combination of both arrivals and departures. When we arrived in an Uber, a bellman actually made our driver move the car from close to the front door where he had stopped, so that a fancier car that arrived after us could take that spot instead. This was totally unprofessional. He then briefly greeted us, but made it clear he didn’t want to help us, saying something along the lines of “you don’t need help with bags, right?” and then gesturing us toward the front door, rather than escorting us inside, which I view as standard service at a Four Seasons. He then immediately turned his attention to the other car that he felt was more impressive. The doormen during the rest of our stay were completely different, always helping us into and out of cars and offering us waters if we were going out. However, the first impression was poor. Upon walking in, we noticed that there was a check-in line snaking from the front desk across the lobby. Although the front desk was fully staffed and everyone appeared to be working hard, this was one of several times we determined this hotel didn’t really feel like a Four Seasons. Although we made it to the front of the line in less than 10 minutes, it did not feel like the seamless and luxurious welcome experience we’re used to. Instead, it gave off large convention hotel vibes. It was nice that during the wait in line, an employee came over to greet everyone, and he offered us cans of water while we waited. Since one member of our group had been to the hotel last year and was given sparkling wine as a welcome drink on that visit, I asked if that was available, and received an odd answer. He told me that sparkling wine is for special occasions only, and that the front desk clerk would ultimately determine if we qualified to have any or not. First of all, it’s not as if the hotel was giving out high end champagne (we did ultimately get offered a glass at check-in, and it wasn’t great). On top of that, I feel like a luxury hotel should be all-or-nothing with an amenity like that. It seems tacky to give some guests sparkling wine at the front desk during check-in, while others standing next to them get nothing because they don’t “qualify”. When we did finally make it to the front desk, we had a good check-in experience with a friendly clerk who was professional and helpful. She gave us detailed information about the inclusions with our room rate, confirmed our room upgrade from a Strip View Room to a Strip View Studio, and apologized that our room wasn’t yet ready for early check-in. She said she would put in a request for priority cleaning, and it was ultimately ready about an hour later (with a notification via text message). In the meantime, she recommended that we go to the spa to get changed for the pool, and we could leave our luggage there to be
714trisham
Best Dog Friendly Hotel! Amazing Service and Great for families in Las Vegas. Our family has been on a summer road trip and needed a dog friendly hotel. The Four Seasons was the perfect place for us and we will be back.
twocmedia
Perfection even when at capacity. I used the hotel bar during a convention and found the staff great even though they were slammed with work. The very best in staffing and comfort. The pool was relaxing even at the hottest part of the day. Nicely placed and staffed.
K6419VAcarolc
Fantastic hotel - top floors of Mandalay bay - have stayed at lots of strip hotels none compare to this. Staff amazing big thank you to Nicole who made our trip fantastic. Pool - always escorted to a bed - nothing too much trouble . Do not bother staying anywhere else - this is the best in Vegas . You will love it . Thank you again Four Seasons. The Cavill family .
hanahbouv
My husband and I loved staying in this hotel for our Vegas vacation. I can't say enough good things about it and I can't wait to stay here again. It is a haven on the strip, free from smoke and much quieter than other hotels we've stayed at. I also loved the convenience of having the quiet of the Four Seasons nestled inside everything the Mandalay Bay complex also has to offer. It feels like two hotels for the price of one. The customer service is impeccable from start to finish and adds to the overall feeling of true relaxation and pampering. Already dreaming of the next time I can lounge by the pool here...
Meg M
We had a wonderful stay. The hotel and rooms are impeccably clean. The service is always above par. The food at the hotel is exceptionally good. We enjoyed being able to access the Mandalay Bay pool but being able to come back to the FS pool, which was quieter and calmer. We saw a number of celebrities at the hotel during this visit. I noticed how my young son was treated with the same level of care and respect as the celebrities. No matter who you are or what age you are, the customer experience is always a 10/10. We will be back.
Sightseer405408
What a wonderful oasis in Las Vegas strip. Staff was so polite, the pool was amazing, the beds were a dream. Can not wait to go back! You can also readily access the Mandalay Bay pool and lazy river.
sanger93
This is a beautiful resort. It gave my family the peace we needed after being out in the chaotic strip. The rooms are well appointed and clean. The beds are a dream! We enjoyed breakfast at Veranda very much too! It had so many selections and the staff was very kind. We enjoyed the private pool at FS but did venture out to Mandalay Bay’s wave pool and lazy River for a little bit. Overall it was a lovely stay and we look forward to returning!
W4197ALks
Incredibly disappointed with our three night four day stay, sold one thing online that was completely different upon arrival. The room looked nothing like the photographs posted on their website! Most disappointing was the air conditioner was locked at 68* not cooling the room at all, apparently remotely controlled by management which did not work even after the hotel desk operator requested it be turned down to 60* in which case IMO we should have been offered a change of rooms where the ac would actually work. No, she said that I would need to put in an engineering request for repair WHAT?! During the call I mentioned the room was not anything like the photos they have posted online when booking, said desk operator -they were in the process of updating their rooms and the new photos would be online next weekend- well it’s been two weeks and they have not been updated or changed. I don’t appreciate being lied to with a blanket statement that clearly wasn’t true or having to stay in a room with little to no ac plus room decor that looked straight out of 1990 with zero luxury provided.
Starr L
Check your receipts. They will give you a receipt for one amount but charge your card a different amount.
Beautiful hotel nestled in greenery away from the overstimulated and crowded strip! The staff is ultra friendly, the spa is gorgeous, and the food is delicious! It definitely deserves its 5 star status!
Starr Lee
Check your receipts. They will give you a receipt for one amount but charge your card a different amount.
Krisztina Zahradniczky Vadas
❤️❤️❤️😍😍😍😍😍😍😍😍😍😍😍😍😍🎊🎊🎊❤️❤️❤️❤️❤️❤️❤️❤️
belladonna01
We stayed at the hotel for 4 nights and had breakfast each day. For us it was a pleasure to be away from the Smokey casinos and able to enjoy healthy fruit, orange juice and yoghurt for breakfast. The Mountain View Deluxe room was very comfortable, however the airport is very close and was a bit noisy.
PamelaCohen
The Four Seasons was amazing. Everyone who worked there was so kind and helpful. The room was beautiful and the bed/pillows were so comfortable. We used the pool and spa on our stay and both were exceptional.
My wife and I recently stayed at the Four Seasons Las Vegas for a quick two-night weekend trip with friends, and we all enjoyed ourselves. The hotel was certainly a nice oasis among the craziness of other parts of Las Vegas, the newly renovated rooms were great, and time at the pool was relaxing. However, all of us are frequent Four Seasons guests, and we all felt that the hotel was lacking in certain ways. It felt like a perfectly nice, upscale hotel, but not a Four Seasons. It felt more like staying at a very nice Westin maybe, which was a bit disappointing. Trip Planning: As we always do when booking a Four Seasons, we reserved through a Preferred Partner travel agent, which enabled us to get free perks (I highly recommend doing this). For no extra cost, our reservations included priority early check-in, a room upgrade based on availability, a one-time $100 hotel credit, and a breakfast credit each morning of $90, which could be used in the restaurant or for room service. The travel agent we worked with was able to confirm our room upgrade in advance of our arrival, which was a pleasant surprise, since it’s usually not confirmed until check-in. Arrival: We arrived at the hotel around 11:30 am on a Friday, and it was very busy at the time, with a combination of both arrivals and departures. When we arrived in an Uber, a bellman actually made our driver move the car from close to the front door where he had stopped, so that a fancier car that arrived after us could take that spot instead. This was totally unprofessional. He then briefly greeted us, but made it clear he didn’t want to help us, saying something along the lines of “you don’t need help with bags, right?” and then gesturing us toward the front door, rather than escorting us inside, which I view as standard service at a Four Seasons. He then immediately turned his attention to the other car that he felt was more impressive. The doormen during the rest of our stay were completely different, always helping us into and out of cars and offering us waters if we were going out. However, the first impression was poor. Upon walking in, we noticed that there was a check-in line snaking from the front desk across the lobby. Although the front desk was fully staffed and everyone appeared to be working hard, this was one of several times we determined this hotel didn’t really feel like a Four Seasons. Although we made it to the front of the line in less than 10 minutes, it did not feel like the seamless and luxurious welcome experience we’re used to. Instead, it gave off large convention hotel vibes. It was nice that during the wait in line, an employee came over to greet everyone, and he offered us cans of water while we waited. Since one member of our group had been to the hotel last year and was given sparkling wine as a welcome drink on that visit, I asked if that was available, and received an odd answer. He told me that sparkling wine is for special occasions only, and that the front desk clerk would ultimately determine if we qualified to have any or not. First of all, it’s not as if the hotel was giving out high end champagne (we did ultimately get offered a glass at check-in, and it wasn’t great). On top of that, I feel like a luxury hotel should be all-or-nothing with an amenity like that. It seems tacky to give some guests sparkling wine at the front desk during check-in, while others standing next to them get nothing because they don’t “qualify”. When we did finally make it to the front desk, we had a good check-in experience with a friendly clerk who was professional and helpful. She gave us detailed information about the inclusions with our room rate, confirmed our room upgrade from a Strip View Room to a Strip View Studio, and apologized that our room wasn’t yet ready for early check-in. She said she would put in a request for priority cleaning, and it was ultimately ready about an hour later (with a notification via text message). In the meantime, she recommended that we go to the spa to get changed for the pool, and we could leave our luggage there to be
Best Dog Friendly Hotel! Amazing Service and Great for families in Las Vegas. Our family has been on a summer road trip and needed a dog friendly hotel. The Four Seasons was the perfect place for us and we will be back.
Perfection even when at capacity. I used the hotel bar during a convention and found the staff great even though they were slammed with work. The very best in staffing and comfort. The pool was relaxing even at the hottest part of the day. Nicely placed and staffed.
Fantastic hotel - top floors of Mandalay bay - have stayed at lots of strip hotels none compare to this. Staff amazing big thank you to Nicole who made our trip fantastic. Pool - always escorted to a bed - nothing too much trouble . Do not bother staying anywhere else - this is the best in Vegas . You will love it . Thank you again Four Seasons. The Cavill family .
My husband and I loved staying in this hotel for our Vegas vacation. I can't say enough good things about it and I can't wait to stay here again. It is a haven on the strip, free from smoke and much quieter than other hotels we've stayed at. I also loved the convenience of having the quiet of the Four Seasons nestled inside everything the Mandalay Bay complex also has to offer. It feels like two hotels for the price of one. The customer service is impeccable from start to finish and adds to the overall feeling of true relaxation and pampering. Already dreaming of the next time I can lounge by the pool here...
We had a wonderful stay. The hotel and rooms are impeccably clean. The service is always above par. The food at the hotel is exceptionally good. We enjoyed being able to access the Mandalay Bay pool but being able to come back to the FS pool, which was quieter and calmer. We saw a number of celebrities at the hotel during this visit. I noticed how my young son was treated with the same level of care and respect as the celebrities. No matter who you are or what age you are, the customer experience is always a 10/10. We will be back.
What a wonderful oasis in Las Vegas strip. Staff was so polite, the pool was amazing, the beds were a dream. Can not wait to go back! You can also readily access the Mandalay Bay pool and lazy river.
This is a beautiful resort. It gave my family the peace we needed after being out in the chaotic strip. The rooms are well appointed and clean. The beds are a dream! We enjoyed breakfast at Veranda very much too! It had so many selections and the staff was very kind. We enjoyed the private pool at FS but did venture out to Mandalay Bay’s wave pool and lazy River for a little bit. Overall it was a lovely stay and we look forward to returning!
Incredibly disappointed with our three night four day stay, sold one thing online that was completely different upon arrival. The room looked nothing like the photographs posted on their website! Most disappointing was the air conditioner was locked at 68* not cooling the room at all, apparently remotely controlled by management which did not work even after the hotel desk operator requested it be turned down to 60* in which case IMO we should have been offered a change of rooms where the ac would actually work. No, she said that I would need to put in an engineering request for repair WHAT?! During the call I mentioned the room was not anything like the photos they have posted online when booking, said desk operator -they were in the process of updating their rooms and the new photos would be online next weekend- well it’s been two weeks and they have not been updated or changed. I don’t appreciate being lied to with a blanket statement that clearly wasn’t true or having to stay in a room with little to no ac plus room decor that looked straight out of 1990 with zero luxury provided.
Check your receipts. They will give you a receipt for one amount but charge your card a different amount.
Restaurantji Recommends
Beautiful hotel nestled in greenery away from the overstimulated and crowded strip! The staff is ultra friendly, the spa is gorgeous, and the food is delicious! It definitely deserves its 5 star status!
Check your receipts. They will give you a receipt for one amount but charge your card a different amount.
❤️❤️❤️😍😍😍😍😍😍😍😍😍😍😍😍😍🎊🎊🎊❤️❤️❤️❤️❤️❤️❤️❤️
We stayed at the hotel for 4 nights and had breakfast each day. For us it was a pleasure to be away from the Smokey casinos and able to enjoy healthy fruit, orange juice and yoghurt for breakfast. The Mountain View Deluxe room was very comfortable, however the airport is very close and was a bit noisy.
The Four Seasons was amazing. Everyone who worked there was so kind and helpful. The room was beautiful and the bed/pillows were so comfortable. We used the pool and spa on our stay and both were exceptional.
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