I always love the food here, portion sizes are great and always delicious
Food: 5
Public Profile
This location is the franchisor headquarters and this review is about the franchisor, who seems to be hands-off when it comes to the quality of food and service at his location on Horizon Ridge in Henderson. I had a bad experience at that location and emailed the corporate office in the hope that they would make right what went wrong with their franchisee. Isabel Guerra, who replied to my email, declined to make it right. She expected me to drive 55 miles to get a $12.35 refund or a replacement meal. Neither Isabel nor the franchisee would mail a check to me or make arrangements at a location near me for the replacement meal.
The real shocker is this. Part of my order was a cheese enchilada. The cheese inside the enchilada was not melted (see photo). I sent the photo to Isabel and she explained in an email that their cheese doesn't melt, it only gets soft. Well, that's my last meal at any Roberto's. If I want cold shredded cheese, I can get that in my kitchen.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Hahn
Won’t ever order again thr customer service is awful.. the manager Javier was pathetic They delivered wrong order .. Then argued with me about my order.. pretty pathetic.. i’m a vegetarian and they sent me a tostada with chicken. I also ordered no pico. They put full pico in my tostada..
Atmosphere: 1
Food: 1
Service: 1
SASSY “Tink”
Went through drive through, quick service, pleasant employees, good food!!
Atmosphere: 5
Food: 5
Service: 5
Jessy Card
I drive from spring valley just to eat from this location. Was there last night and the week before and the carne fries have been the best I have ever had in over a decade. Normally order drive through or togo and grounds and location are clean. Staff is always nice and convenient.
Atmosphere: 5
Food: 5
Service: 5
mateo clemons
I simply asked to not cut my burrito in half because I take it home and crisp it up in my air fryer. I asked the gentlemen. 3 times “Please don’t cut my burrito”. Got home and it was cut. I called and tried to talk to someone. Spoke to 2 different people but neither understood what I was saying? I asked him 3 times before I ordered to “please not cut it?”.
I don’t understand how no one there understands something that kinda simple
I will go to another company from now on
Atmosphere: 5
Food: 5
Service: 4
Joey Lin
Inconsistent quality; good food don’t get me wrong but I ordered extra fries and extra meat. Came like regular portions. It just doesn’t look like extra fries and extra meat when compared to the one ordered 2 days ago(picture 2) . I paid extra for those!
Atmosphere: 5
Food: 5
Service: 3
Caesar Castillo
Always great staff and delicious fresh food!
Atmosphere: 5
Food: 5
Service: 5
Nick
Got breakfast Burrito, very small for what your paying for. Practically no eggs and just smushed potatoes as filling
Food: 1
SkyNet Communications
No receipts and the order was wrong and charged wrong.
I’ve been coming here everyday for a month ordering the same thing, and it’s a 90% chance my order is wrong.
The guy taking the order at night is the worst. I ask for corn, and he gives me flour tortillas. I ask for red sauce, and he gives me green. When I asked for green sauce, he gives me red. It’s the cashier that looks like Franklin Scott Holladay.
Today, I ordered Asada, and you gave me pork. When I went back to fix it, you got my order wrong again.
Atmosphere: 1
Food: 1
Service: 1
Edward Brown
Always have a great experience, no matter which location I go to. Carne Asada is my favorite, but I also love the rolled tacos ane quesadillas.
Atmosphere: 5
Food: 5
Service: 5
KL Crist
Stop by on a Sunday morning to grab a hamburger breakfast burrito. Just sounded good. Went through the drive thru. The young lady was very friendly and fun to talk to. Went to the window. The girl working just made my day with her beautiful big smile. The service was extremely fast. Got home to eat. WOW, absolutely delicious. And HOT!!! I would highly recommend Roberto's if you like breakfast burritos. They are big, hot, and delicious. FYI. You best be hungry. These things weigh a pound. And it's full of meat.
I always love the food here, portion sizes are great and always delicious
Food: 5
This location is the franchisor headquarters and this review is about the franchisor, who seems to be hands-off when it comes to the quality of food and service at his location on Horizon Ridge in Henderson. I had a bad experience at that location and emailed the corporate office in the hope that they would make right what went wrong with their franchisee. Isabel Guerra, who replied to my email, declined to make it right. She expected me to drive 55 miles to get a $12.35 refund or a replacement meal. Neither Isabel nor the franchisee would mail a check to me or make arrangements at a location near me for the replacement meal.
The real shocker is this. Part of my order was a cheese enchilada. The cheese inside the enchilada was not melted (see photo). I sent the photo to Isabel and she explained in an email that their cheese doesn't melt, it only gets soft. Well, that's my last meal at any Roberto's. If I want cold shredded cheese, I can get that in my kitchen.
Atmosphere: 1
Food: 1
Service: 1
Won’t ever order again thr customer service is awful.. the manager Javier was pathetic
They delivered wrong order .. Then argued with me about my order.. pretty pathetic.. i’m a vegetarian and they sent me a tostada with chicken. I also ordered no pico. They put full pico in my tostada..
Atmosphere: 1
Food: 1
Service: 1
Went through drive through, quick service, pleasant employees, good food!!
Atmosphere: 5
Food: 5
Service: 5
I drive from spring valley just to eat from this location.
Was there last night and the week before and the carne fries have been the best I have ever had in over a decade.
Normally order drive through or togo and grounds and location are clean. Staff is always nice and convenient.
Atmosphere: 5
Food: 5
Service: 5
I simply asked to not cut my burrito in half because I take it home and crisp it up in my air fryer. I asked the gentlemen. 3 times “Please don’t cut my burrito”. Got home and it was cut.
I called and tried to talk to someone. Spoke to 2 different people but neither understood what I was saying? I asked him 3 times before I ordered to “please not cut it?”.
I don’t understand how no one there understands something that kinda simple
I will go to another company from now on
Atmosphere: 5
Food: 5
Service: 4
Inconsistent quality; good food don’t get me wrong but I ordered extra fries and extra meat. Came like regular portions. It just doesn’t look like extra fries and extra meat when compared to the one ordered 2 days ago(picture 2) . I paid extra for those!
Atmosphere: 5
Food: 5
Service: 3
Always great staff and delicious fresh food!
Atmosphere: 5
Food: 5
Service: 5
Got breakfast Burrito, very small for what your paying for. Practically no eggs and just smushed potatoes as filling
Food: 1
No receipts and the order was wrong and charged wrong.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
I have always had great food and great service!
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here everyday for a month ordering the same thing, and it’s a 90% chance my order is wrong.
The guy taking the order at night is the worst. I ask for corn, and he gives me flour tortillas. I ask for red sauce, and he gives me green. When I asked for green sauce, he gives me red. It’s the cashier that looks like Franklin Scott Holladay.
Today, I ordered Asada, and you gave me pork. When I went back to fix it, you got my order wrong again.
Atmosphere: 1
Food: 1
Service: 1
Always have a great experience, no matter which location I go to. Carne Asada is my favorite, but I also love the rolled tacos ane quesadillas.
Atmosphere: 5
Food: 5
Service: 5
Stop by on a Sunday morning to grab a hamburger breakfast burrito. Just sounded good.
Went through the drive thru. The young lady was very friendly and fun to talk to. Went to the window. The girl working just made my day with her beautiful big smile. The service was extremely fast. Got home to eat. WOW, absolutely delicious. And HOT!!!
I would highly recommend Roberto's if you like breakfast burritos. They are big, hot, and delicious.
FYI. You best be hungry. These things weigh a pound. And it's full of meat.
Atmosphere: 5
Food: 5
Service: 5
Great food
Food: 5
Service: 5
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