I ordered 3 bowls one with no carrots because I am allergic. I told them on the phone. The container said no carrots. I went on my lunch break it's 30 min to the restaurant and 30 min back. I called to let them know and asked for a manager. He told me there was no manager and said the manager was Marivic. Then I noticed on my receipt that was the person who took my order over the phone and who I was currently talking to even though they said he wasn't there. He said what do you wsnt me to do I can't being you a new order. I said I spent my whole lunch break going there and back. Them I asked for a refund because I can't eat the food. He said he doesn't know how to do a refund and would physically need my card. I told him I shouldn't have to pay for something I can't eat because of an allergy and I don't have time to.come back because my break is over. He was so rude to me and when I said I work customer service and I can refund without the card he "figured out how to do it" then he said he needed me to being the food back I said ok but I am not sure when I can because my lunch is over. He said so you get a free meal whatever. I said I can bring it back but not today and he could come get it. I can't eat it if I'm allergic so not free for me. At the end of the call he said well i guess you get a free meal must be nice. Ummmm i dont need a free meal but how about you get some customer service skills! Then tells me the manger just pops in for deliveries and he cant tell me when he will be there, but he was on the phone. Lie to you customers is not a great policy. . I have never been treated so poorly when the restaurant clearly made the mistake. Never once did he even sat sorry for the mixup. Thankfully I seen them in my food and didn't eat them. What a horrible experience and I used to dine here often but will never come back again. You probably wsnt to take some classes on customer service because you have a horrible attitude and clearly need to find a different job.
Food: 2
Service: 1
Michael Vazquez
Daily lunch special - dark chicken bowl w/ brown rice $5.95 out the door!
Atmosphere: 3
Food: 5
Service: 4
Anton Bates
Ordered $5 lunch special (dark chicken spicy teriyaki bowl) and power pump smoothie. Good value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl
Zyzio Żółw
The food was good but I prefer more salty food but it was still nicethe salmon was very sweet but I guess it is like that. The service was really good and the employee was really kind and they even changed our order when they made a mistake. So I think we made really good decisions to choose this
Atmosphere: 3
Food: 4
Service: 4
Bonnie Higgins
Food is always wonderful and hot! You leave there fully satisfied! ??
Atmosphere: 5
Food: 5
Service: 5
Chuck
Really good chicken teriyaki bowls. Well everything but that's primarily why I go there.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl
Annabelle Rodriguez
Stopped in for a quick lunch, ordered the rice bowl with chicken. I’m currently eating just the white rice with the few vegetables they gave me, because the chicken is gross.I had to spit it out. Most of the chicken pieces are fat, skin, or cartilage. I would’ve been better off ordering a side of white rice. Definitely won’t be back.
They have great customer service. The bowls are a decent size. The $5 bowls are only for lunch. Without the special are $8, which isn't bad at all. The art in there is so pretty. The workers are very polite. Overall a great Teriyaki spot! Thank you so much to the workers! Food is great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl, Spicy Chicken Teriyaki Bowl with Brown Rice
Shen G
My partner and I were craving smoothies and didn’t realize surf city was inside here! The food looked delicious so we gave it a try. And it was! Smoothies were also really good.
Atmosphere: 5
Food: 5
Service: 5
Mark C.
We are there twice; once on the first day of our road trip and today on our last day. The first time, the steak used tasted like sirloin. Today, it tasted like brisket. The latter was not very good.
Israel Cervantes
This place is beyond delicious! If I am looking for a place to eat at the Outlets, this is the first place that comes to mind. Exemplary service, food, and prices! All the veggies are cooked to perfection, they're my favorite. A+++
NicoleAngelica
Really great healthy food on a budget and also very convenient for catering! I’ve ordered for catering for several birthday parties and my unit lunches at summerlin hospital and it never fails- it’s always a hit. They grill their meat fresh and my favorite is the yaki soba. If you need a go to, especially for catering ideas, this place is a must.
Food is flavorful, friendly staff. Decent serving for a huge guy like me. Try the sumo bowl with yakisoba
Atmosphere: 4
Food: 5
Service: 5
Quick. Clean. Nice.
Atmosphere: 5
Food: 5
Service: 5
Love Samurai Sam's!! Been coming for years!! That Sauce keeps me coming back!! ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl, Chicken Rice Bowl, Dark Chicken Teriyaki Yakisoba Bowl, Yakisoba
I ordered 3 bowls one with no carrots because I am allergic. I told them on the phone. The container said no carrots. I went on my lunch break it's 30 min to the restaurant and 30 min back. I called to let them know and asked for a manager. He told me there was no manager and said the manager was Marivic. Then I noticed on my receipt that was the person who took my order over the phone and who I was currently talking to even though they said he wasn't there. He said what do you wsnt me to do I can't being you a new order. I said I spent my whole lunch break going there and back. Them I asked for a refund because I can't eat the food. He said he doesn't know how to do a refund and would physically need my card. I told him I shouldn't have to pay for something I can't eat because of an allergy and I don't have time to.come back because my break is over. He was so rude to me and when I said I work customer service and I can refund without the card he "figured out how to do it" then he said he needed me to being the food back I said ok but I am not sure when I can because my lunch is over. He said so you get a free meal whatever. I said I can bring it back but not today and he could come get it. I can't eat it if I'm allergic so not free for me. At the end of the call he said well i guess you get a free meal must be nice. Ummmm i dont need a free meal but how about you get some customer service skills! Then tells me the manger just pops in for deliveries and he cant tell me when he will be there, but he was on the phone. Lie to you customers is not a great policy. . I have never been treated so poorly when the restaurant clearly made the mistake. Never once did he even sat sorry for the mixup. Thankfully I seen them in my food and didn't eat them. What a horrible experience and I used to dine here often but will never come back again. You probably wsnt to take some classes on customer service because you have a horrible attitude and clearly need to find a different job.
Food: 2
Service: 1
Daily lunch special - dark chicken bowl w/ brown rice $5.95 out the door!
Atmosphere: 3
Food: 5
Service: 4
Ordered $5 lunch special (dark chicken spicy teriyaki bowl) and power pump smoothie. Good value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl
The food was good but I prefer more salty food but it was still nicethe salmon was very sweet but I guess it is like that. The service was really good and the employee was really kind and they even changed our order when they made a mistake. So I think we made really good decisions to choose this
Atmosphere: 3
Food: 4
Service: 4
Food is always wonderful and hot! You leave there fully satisfied! ??
Atmosphere: 5
Food: 5
Service: 5
Really good chicken teriyaki bowls. Well everything but that's primarily why I go there.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl
Stopped in for a quick lunch, ordered the rice bowl with chicken. I’m currently eating just the white rice with the few vegetables they gave me, because the chicken is gross.I had to spit it out. Most of the chicken pieces are fat, skin, or cartilage. I would’ve been better off ordering a side of white rice. Definitely won’t be back.
Food: 1
Service: 5
Restaurantji Recommends
They have great customer service. The bowls are a decent size. The $5 bowls are only for lunch. Without the special are $8, which isn't bad at all. The art in there is so pretty. The workers are very polite. Overall a great Teriyaki spot! Thank you so much to the workers! Food is great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowl, Spicy Chicken Teriyaki Bowl with Brown Rice
My partner and I were craving smoothies and didn’t realize surf city was inside here! The food looked delicious so we gave it a try. And it was! Smoothies were also really good.
Atmosphere: 5
Food: 5
Service: 5
We are there twice; once on the first day of our road trip and today on our last day. The first time, the steak used tasted like sirloin. Today, it tasted like brisket. The latter was not very good.
This place is beyond delicious! If I am looking for a place to eat at the Outlets, this is the first place that comes to mind. Exemplary service, food, and prices! All the veggies are cooked to perfection, they're my favorite. A+++
Really great healthy food on a budget and also very convenient for catering! I’ve ordered for catering for several birthday parties and my unit lunches at summerlin hospital and it never fails- it’s always a hit. They grill their meat fresh and my favorite is the yaki soba. If you need a go to, especially for catering ideas, this place is a must.