Decent Food, But Rewards System Is a Joke. We stopped at Sbarro and grabbed a couple of pepperoni strombolis. The food was actually pretty good. Warm, fairly soft, and surprisingly easy to cut with just the standard plastic knife and fork they gave us. No need to go hunting for extra utensils, which was nice.
Now for the weird part: the rewards program. The receipt and signage all push you to sign up for Sbarro Rewards and promise a free slice of pizza for joining. So I did it. Easy enough. But when I tried to redeem the free slice, the gal at the counter told me she couldn’t do it because she didn’t “have a button” for that. Seriously?
So, in the end, we got decent strombolis but the whole rewards thing felt like a waste of time. If you’re going to advertise a perk, make sure your staff can actually honor it. Otherwise, don’t bother.
Super Clean and Super Friendly. Good is good and KeKe is amazing 😀
Atmosphere: 5
Food: 5
Service: 5
B. Dahl
First time visiting the outlet mall since I've been in the area. Stopped by Sbarro's for lunch. Ordered the lunch combo mushroom & spinach slice of pizza , Caesar salad & a bottle of water that I had no idea would be an upcharge. I'm not sure how long the pizza was sitting out but based on the taste or lack there of, I'd imagine a while. The salad didn't look too fresh either. I even attempted getting another slice. The lady behind counter who switched out stated it would more than likely be the same. She was right the same as last slice overcooked, hard & tasteless. This is my first time being disappointed at a Sbarro's. Overall experience was subpar customer service with an unappetizing overpriced meal.
Paulo Almeida
Horrible, doughy pizza. Penne tasteless. Very bad. Money thrown away.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Hernandez
I go here a lot on my break and their always super nice to everyone and they’re very fast.
Atmosphere: 5
Food: 5
Service: 5
Bruno Cardoso
The person who served us forgot the pieces of pizza in the oven, she let them burn and they were the last of the cheese, so we waited and it was only when I went to ask that she remembered the order and the pieces burned in the oven... just kidding, see?
Atmosphere: 1
Food: 1
Service: 1
Adam Bradshaw
This place sucks. Nasty old food sitting out for hours, service is lacking the guy had an attitude. The place looked sloppy. My food didn't taste good, waste of money. I suggest skipping this one, it's gross.
Atmosphere: 1
Food: 1
Service: 1
Enrico Masotti
Compared to the first time, about 5 years ago, things have gotten worse. Decreasing quality.
Atmosphere: 1
Food: 2
Service: 2
Lori
It wasn't particularly tasty and a little cringe worthy if anything. Poor etiquette around vegetarian customers also.
Vegetarian options: Poorly labelled provisions that were cross contaminated with meat
Atmosphere: 3
Food: 2
Service: 3
tracey jackson
Asked for a slice of pepperoni and was told I couldn't get one, I had to choose from what was already cooked. BAD way to do business. She could have put pepperoni on a cheese slice when heating or said it would be a 15-minute wait. Instead, she just said NO.
We went to this pizza place twice while we were at the mall with the family.
Since we're all vegetarians, we asked the staff to make us a fresh veggie pizza, and they were really cool about it both times.
The pizza was even better than we thought it would be, and everyone loved it.
The pizza chef, Carlos, is really good at what he does, and the lady at the counter helped us out with our order.
I'd definitely recommend this place.
Food: 5
Service: 5
Mikey Fusco
Outrageously expensive, prices are really unclear, and the food is nowhere as good as it used to be
Atmosphere: 1
Food: 1
Service: 1
Karin Steibl-Lotter
The opening hours are incorrect. The restaurant doesn’t sell anything until 10:30 am. Staff was there, food was ready. The Mexican Grill next door was already opened.
Mike Fusco
Outrageously expensive, prices are really unclear, and the food is nowhere as good as it used to be
Atmosphere: 1
Food: 1
Service: 1
Brandon Scott
I visited the sbarro location at the Las Vegas Premium Outlet. There was a young lady in line ahead of me. The lady ordered a drink and a slice of pizza. The lady photographed gave her the customer her total, the customer paid and got her receipt. As she was walking away, the customer grabbed a ranch sauce cup (79 cents) and the cashier lady if it was okay if she could have it. The cashier said “yes” and the customer left.I was next in line. I order two slices of pizza and drink. As a first time customer, I figured I’d get the same treatment as the previous customer. Boy, was I wrong. I grabbed a ranch sauce and watched the cashier add it to my total. I asked why was I charged and not the previous customer. The cashier lady said boldly “because I gave it to her and I’m charging you!”I respectfully gave her back the food and drink. I will NEVER go to another Sbarro location again.
Decent Food, But Rewards System Is a Joke. We stopped at Sbarro and grabbed a couple of pepperoni strombolis. The food was actually pretty good. Warm, fairly soft, and surprisingly easy to cut with just the standard plastic knife and fork they gave us. No need to go hunting for extra utensils, which was nice.
Now for the weird part: the rewards program. The receipt and signage all push you to sign up for Sbarro Rewards and promise a free slice of pizza for joining. So I did it. Easy enough. But when I tried to redeem the free slice, the gal at the counter told me she couldn’t do it because she didn’t “have a button” for that. Seriously?
So, in the end, we got decent strombolis but the whole rewards thing felt like a waste of time. If you’re going to advertise a perk, make sure your staff can actually honor it. Otherwise, don’t bother.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Individual Pepperoni Stromboli
Super Clean and Super Friendly. Good is good and KeKe is amazing 😀
Atmosphere: 5
Food: 5
Service: 5
First time visiting the outlet mall since I've been in the area. Stopped by Sbarro's for lunch. Ordered the lunch combo mushroom & spinach slice of pizza , Caesar salad & a bottle of water that I had no idea would be an upcharge. I'm not sure how long the pizza was sitting out but based on the taste or lack there of, I'd imagine a while. The salad didn't look too fresh either. I even attempted getting another slice. The lady behind counter who switched out stated it would more than likely be the same. She was right the same as last slice overcooked, hard & tasteless. This is my first time being disappointed at a Sbarro's. Overall experience was subpar customer service with an unappetizing overpriced meal.
Horrible, doughy pizza. Penne tasteless. Very bad. Money thrown away.
Atmosphere: 1
Food: 1
Service: 1
I go here a lot on my break and their always super nice to everyone and they’re very fast.
Atmosphere: 5
Food: 5
Service: 5
The person who served us forgot the pieces of pizza in the oven, she let them burn and they were the last of the cheese, so we waited and it was only when I went to ask that she remembered the order and the pieces burned in the oven... just kidding, see?
Atmosphere: 1
Food: 1
Service: 1
This place sucks. Nasty old food sitting out for hours, service is lacking the guy had an attitude. The place looked sloppy. My food didn't taste good, waste of money. I suggest skipping this one, it's gross.
Atmosphere: 1
Food: 1
Service: 1
Compared to the first time, about 5 years ago, things have gotten worse.
Decreasing quality.
Atmosphere: 1
Food: 2
Service: 2
It wasn't particularly tasty and a little cringe worthy if anything. Poor etiquette around vegetarian customers also.
Vegetarian options: Poorly labelled provisions that were cross contaminated with meat
Atmosphere: 3
Food: 2
Service: 3
Asked for a slice of pepperoni and was told I couldn't get one, I had to choose from what was already cooked. BAD way to do business. She could have put pepperoni on a cheese slice when heating or said it would be a 15-minute wait. Instead, she just said NO.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
We went to this pizza place twice while we were at the mall with the family.
Since we're all vegetarians, we asked the staff to make us a fresh veggie pizza, and they were really cool about it both times.
The pizza was even better than we thought it would be, and everyone loved it.
The pizza chef, Carlos, is really good at what he does, and the lady at the counter helped us out with our order.
I'd definitely recommend this place.
Food: 5
Service: 5
Outrageously expensive, prices are really unclear, and the food is nowhere as good as it used to be
Atmosphere: 1
Food: 1
Service: 1
The opening hours are incorrect. The restaurant doesn’t sell anything until 10:30 am. Staff was there, food was ready. The Mexican Grill next door was already opened.
Outrageously expensive, prices are really unclear, and the food is nowhere as good as it used to be
Atmosphere: 1
Food: 1
Service: 1
I visited the sbarro location at the Las Vegas Premium Outlet. There was a young lady in line ahead of me. The lady ordered a drink and a slice of pizza. The lady photographed gave her the customer her total, the customer paid and got her receipt. As she was walking away, the customer grabbed a ranch sauce cup (79 cents) and the cashier lady if it was okay if she could have it. The cashier said “yes” and the customer left.I was next in line. I order two slices of pizza and drink. As a first time customer, I figured I’d get the same treatment as the previous customer. Boy, was I wrong. I grabbed a ranch sauce and watched the cashier add it to my total. I asked why was I charged and not the previous customer. The cashier lady said boldly “because I gave it to her and I’m charging you!”I respectfully gave her back the food and drink. I will NEVER go to another Sbarro location again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Individual Pepperoni Stromboli
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