I bought an egg and cheese sandwich and fries at the LAS Las Vegas Harry Reid airport. The fries were dry and burnt and not hot. The egg in the sandwich was luke warm and runny and I have a stomach ache from the food. The cashier Lizardo called me baby, and then a minute later I heard him loudly call the customer that was behind me in the line, he called her mama. That is vulgar, inappropriate and not respectful. It might be culture, it's not Shake Shack culture and it was intentionally said to mean something. I went to sit down and eat, and Charlotte, another employee was sweeping directly under my table as I was eating. That's disgusting and inappropriate. I said "please don't sweep under my table, I am allergic to dust." Charlotte replies, "everyone is allergic to dust, it's the airport". No, not everyone is lethally allergic to dust. I went to speak with the manager, Dave. Dave was defending the employees. I told him I'm so disturbed by the treatment that my food I ate is coming up from my stomach. He turned away and said have a good day miss. Once again not appropriate. Minutes later, after my order, I notice all the fries are fresh too, and people were called by numbers not names, they were calling numbers and decided to call me by name and not a number, and said it we will call your name spelled Alissa. He said to the customer before, we will call you by your number. Another attack. I'm going to contact upper management.
Atmosphere: 1
Food: 1
Service: 1
Tom Cronin
Good breakfast sandwich at airport for a reasonable price
Atmosphere: 3
Food: 5
Service: 5
Mark Summers
don't get a hotdog.
Atmosphere: 1
Food: 1
Service: 2
Jeff Huynh
Burgers Fries surpassingly good. Burger was cooked well, not too dry. Fries were the best part. They were crunchy and crispy. Best I had ever at an airport.
Atmosphere: 3
Food: 4
Service: 4
Sanjay Kumar
My first time at Shake Shack. Food was fine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shack Burger and Fries with Cheese Fries
Malvika Joshi
Perfect solution for post flight ✈️ hunger attack when you just need a quick spicy bite. We ordered a basic vegan patty 🍔 and the portion was decent for two people( given that it was a quick bite). There were plenty of options to choose from and sauce/seasoning were also available. Not to mention the view from the seating area was amazingly lit 🔥 😄. Must try, if you need a crunchy quick bite before making your next move in the city.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
P “CoachPrep” S
Aye out at the airport so can't knock the atmosphere and service much. But good wise the burger was great!. Highly recommend the burger. The fries seemed like they would be good if we got them fresh but they weren't. Not bad but thought they would be really good if fresh. Would recommend of not at the airport.
Atmosphere: 2
Food: 4
Service: 4
Q Heinrichs
The staff let me know this location is not the same as other Shake Shack locations and their shakes contain wheat / gluten
Dietary restrictions: The staff let me know this location is not the same as other Shake Shack locations and the custard in their shakes contain wheat / gluten
Good to have a shake shack here at the LAS airport. I had a long wait and when I was searching this came up close to my gate. Went with my usual of smokeshaack single and a crinkle cut fries. Yes I have views on the size for the money but an airport location so it's understandable. The burger was sauces just right with enough of meatin itA 'will visit again' place.
Atmosphere: 5
Food: 4
Service: 5
Tempest Jones
Disappointing. Took forever to get my food. I was patient because they were busy, but when I got my food I was upset. My burger was cold and overcooked. I thought my food would at least be fresh and hot after waiting for so long.
If you're gonna markup your food prices, at least let the food be hot.
Atmosphere: 2
Food: 1
Service: 1
Luis Barnett
Located between gates. Good offering. Ok prices. I had portobello mushroom burger. It was delicious. Also shake and fries. Good option when on a layover or before flight meal.
Vegetarian options: Portobello mushrooms burger is awesome
Parking: It's inside the airport past security. Plenty of parking if you're flying. Don't come here just for Shake Shack.
Atmosphere: 4
Food: 4
Service: 5
Jessica Murray
So much potential if only we could SEE the menu!!! No printed menu available. The overhead menu is hard to see even for those without any sort of vision impairment, and it's almost completely blocked by curtains meant to keep you out of one of the seating areas. Multiple times, I mentioned that I had a difficult time seeing the names of the burgers, yet no assistance or suggestions were offered. (I wasn't the only one!) My son was so excited to see a gluten free bun on the menu, but the overall experience was ruined by the lack of service.
Long wait for food and was cold
Atmosphere: 2
Food: 2
Service: 2
Good Hamburgers and fries.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger, Fries
I bought an egg and cheese sandwich and fries at the LAS Las Vegas Harry Reid airport. The fries were dry and burnt and not hot. The egg in the sandwich was luke warm and runny and I have a stomach ache from the food. The cashier Lizardo called me baby, and then a minute later I heard him loudly call the customer that was behind me in the line, he called her mama. That is vulgar, inappropriate and not respectful. It might be culture, it's not Shake Shack culture and it was intentionally said to mean something. I went to sit down and eat, and Charlotte, another employee was sweeping directly under my table as I was eating. That's disgusting and inappropriate. I said "please don't sweep under my table, I am allergic to dust." Charlotte replies, "everyone is allergic to dust, it's the airport". No, not everyone is lethally allergic to dust. I went to speak with the manager, Dave. Dave was defending the employees. I told him I'm so disturbed by the treatment that my food I ate is coming up from my stomach. He turned away and said have a good day miss. Once again not appropriate. Minutes later, after my order, I notice all the fries are fresh too, and people were called by numbers not names, they were calling numbers and decided to call me by name and not a number, and said it we will call your name spelled Alissa. He said to the customer before, we will call you by your number. Another attack. I'm going to contact upper management.
Atmosphere: 1
Food: 1
Service: 1
Good breakfast sandwich at airport for a reasonable price
Atmosphere: 3
Food: 5
Service: 5
don't get a hotdog.
Atmosphere: 1
Food: 1
Service: 2
Burgers Fries surpassingly good. Burger was cooked well, not too dry. Fries were the best part. They were crunchy and crispy. Best I had ever at an airport.
Atmosphere: 3
Food: 4
Service: 4
My first time at Shake Shack. Food was fine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shack Burger and Fries with Cheese Fries
Perfect solution for post flight ✈️ hunger attack when you just need a quick spicy bite. We ordered a basic vegan patty 🍔 and the portion was decent for two people( given that it was a quick bite). There were plenty of options to choose from and sauce/seasoning were also available. Not to mention the view from the seating area was amazingly lit 🔥 😄. Must try, if you need a crunchy quick bite before making your next move in the city.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Aye out at the airport so can't knock the atmosphere and service much. But good wise the burger was great!. Highly recommend the burger. The fries seemed like they would be good if we got them fresh but they weren't. Not bad but thought they would be really good if fresh. Would recommend of not at the airport.
Atmosphere: 2
Food: 4
Service: 4
The staff let me know this location is not the same as other Shake Shack locations and their shakes contain wheat / gluten
Dietary restrictions: The staff let me know this location is not the same as other Shake Shack locations and the custard in their shakes contain wheat / gluten
(Gluten Intolerant)
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Very good breakfast 👌
Atmosphere: 4
Food: 5
Service: 5
Good to have a shake shack here at the LAS airport. I had a long wait and when I was searching this came up close to my gate. Went with my usual of smokeshaack single and a crinkle cut fries. Yes I have views on the size for the money but an airport location so it's understandable. The burger was sauces just right with enough of meatin itA 'will visit again' place.
Atmosphere: 5
Food: 4
Service: 5
Disappointing. Took forever to get my food. I was patient because they were busy, but when I got my food I was upset. My burger was cold and overcooked. I thought my food would at least be fresh and hot after waiting for so long.
If you're gonna markup your food prices, at least let the food be hot.
Atmosphere: 2
Food: 1
Service: 1
Located between gates. Good offering. Ok prices. I had portobello mushroom burger. It was delicious. Also shake and fries. Good option when on a layover or before flight meal.
Vegetarian options: Portobello mushrooms burger is awesome
Parking: It's inside the airport past security. Plenty of parking if you're flying. Don't come here just for Shake Shack.
Atmosphere: 4
Food: 4
Service: 5
So much potential if only we could SEE the menu!!! No printed menu available. The overhead menu is hard to see even for those without any sort of vision impairment, and it's almost completely blocked by curtains meant to keep you out of one of the seating areas. Multiple times, I mentioned that I had a difficult time seeing the names of the burgers, yet no assistance or suggestions were offered. (I wasn't the only one!)
My son was so excited to see a gluten free bun on the menu, but the overall experience was ruined by the lack of service.
Atmosphere: 1
Food: 3
Service: 1
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