Purchased 2 of the Super Sonic Breakfast burritos and 2 coffees. Not only were they cold, there was no cheese, no tots, but only cold egg, huge chunks of cold raw onion and a handfull of cold jalapeños wrapped in a cold tortilla. Just disgusting. We thew it away.
Atmosphere: 1
Food: 1
Service: 1
C.A. Starr
The kids that work there are immature, disrespectful, and have no customer service skills. They get a badge that says "team lead" and they think they are Managers lol
Atmosphere: 1
Food: 3
Service: 1
ShantelleP
I ordered an oreo cheesecake blast. Asked at the drive through before leaving, was the cheesecake added.. was told yes. I get home and there was reese’s peanut butter at the bottom half and oreo on top; no cheesecake! I am pissed! Imagine if I had a severe allergy and was served this……
Atmosphere: 1
Food: 1
Service: 1
Lisa Thomas
Hot dogs not fresh
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hot Dog, Fries
Grant “Zoth” Filmore
Looks like they are closing down. Not a single menu on the walls, no CO2 for the drinks. Why are you still taking orders on your app? Disgusting.
Atmosphere: 1
Food: 1
Service: 1
MarE Cee
Dined in tonight and wanted to write a review before leaving. Order was brought out to us but the Chicken Strips were missing. The chicken bites and fried pickles were cold. The only thing edible was the Mozarrella Sticks. But even that was somewhat cold in the inside. When chicken strips were brought to us, that was the only thing nice and hot hot. Unsatisfied customer who will no longer return to this location.
*Just got home and my daughter showed me her grape slushy drink. The drink was grey in color and the slushy pieces were clunky*
K H
Premium beef hot dog was gross and it took Sonic too long to serve this one item through the drive thru window. 1 star experience.
Elijah Decierto
The service is so bad. Every time I go here, they ignore your booth. I saw 3 people drive away with me.
Atmosphere: 3
Food: 4
Service: 1
Aminah Muhammad-Henry
Tray, per the name on the receipt as he refused to give his name. After being served a blast with no candy, and a spilled cherry slush my husband and I were treated like trash. We were called liars about the drink spilling because the cap was not on completely. After having the drive thru window slammed on us we simply called corporate. The experience was horrible the food was messy and the so called manager is going to get that restaurant shut down. I will make sure that everyone that we know never goes to that restaurant. The manager is unstable and the workers seem as though they are mistreated by him.
Atmosphere: 1
Food: 1
Service: 1
Jazmin Watts
Bad customer service, all the workers on their phones. None of them wearing gloves, just clueless
It’s a cheap eat. You get what you pay for, but I’ve still had better cheap eats than this. I got the sausage breakfast burrito and the grill cheese for under $8. The portion sizes wasn’t anything special nor to complain about but the food, taste wise, sucked. The eggs in the burrito were bland, the sausage was okay but the cheese melted so much it became a liquid. With each bite the cheese just squirted everywhere, I got some on my shirt. My girlfriend unwrapped her grill cheese sandwich and the cheese wasn’t even melted all the way. Bro we got a cheese sandwich. Atmosphere wise it just feels a bit..depressing? Old dirty streets and menus and advertising signs. But this review is not a diss towards the staff! They were kind and enthusiastic.
Atmosphere: 1
Food: 1
Service: 4
Vegas Kart
Was good. App didn't tell them I was in a stall, so I waited like 20 min
Atmosphere: 4
Food: 4
Service: 4
Kimberly Robinson-Jensen
If I could have given - 0 stars I would, this has to be the worst Sonic location in Nevada, who ever is training these people to work at this Sonic, needs retrained themselves and/or let go, I don't say such a thing lightly either, I would never just have a bad day or one bad experience and try to get someone fired, this has been multiple incidents over multiple visits and its NEVER A GOOD EXPERIENCE, that's if I get waited on at all! On the first visit it was 10:30 pm pulled in the drive through and was told "we're closed sorry" I then asked what time do you close? ( from the hours listed on the internet it states they're open until 2 am) I never got a response, on another occasion went around 10 pm and they just didnt say anything at all we sat at the speaker for 15 minutes two cars behind us, and no one ever came on to take an order or acknowledge us, nothing, we drove up to the wind could not see anyone in the store we drove away went during the day got order taken of two regular hot dogs thats it I was charged $12 for two plain hot dogs! When i asked why it was $12 she said "because that's how much it is, did you still want them" and very much with attitude, being very hungry and running late we paid the $12, then it took no exaggeration, 17 minutes to get the food however the high price must have included the show, because while waiting for 17 minutes, we watch two to three females singing dancing throwing things at each other acting like small children not young adults on the job in a Customer Service position, then when we got the food it the hot dogs were cold very cold, had to knock back on window to get their attention again for napkins mustard and ketchup, but the worst display ofco.mon sense and professionalism, is when my friend asked uf we could have some packets of relish, she left the window and came back with a french fry bag full of relish just spooned in not in packets, we could not believe it, in shock we drove away, now last but not least! Earlier this week, can't quite remember the day around 8:30 pm, it had been awhile since last visit, feeling confident that the employee training and selection process had to be improved by now, we went thru the drive thru again, there were no other cars anywhere drive thru or otherwise, I thought wow either they're closed early again, or we got lucky and won't have to wait long, the gentlemen came on the speaker and announced that there will be an automatic 20 minute wait time because they were under staffed!! NO OTHER CUSTOMERS IN SIGHT! That was it! I am done with that Sonic, and even though it's 2 minutes from my house, I would rather drive to one 12 to 15 minutes away from my house where the service and food are both great! The one on Craig and Decatur, Upper Management, Surveillance, Corporate or Somebody needs to step in call a secret shopper if you need evidence to take action, just please do a major over haul on the location by retraining all employees on the importance of proper Customer Service, I really dont know what has happened to most companies not valuing or stressing how important to the businesses success good customer service on their front lines are enough to have them properly trained or measures taken to eradicate the problem, especially in this day and age of google reviews, I just do not understand! I personally served in the local hospitality industry for over 25 years, and I or any of us ever lacked in quality in the way these employees consistently have, we would have been let go on the spot or called in on it the next day warned, suspended, and fired, however, the saddest part really, the quality of service I've seen at a lot of businesses since Covid hit, has been less than average seems to be the norm the new post covid standard, but this particular Sonic location must have been scrapping the bottom of the Job Seeker barrel, no offense to Sonic as a whole, only to the quality of service at this particular location has my experience been more than below
Brandy Love Kirby
Sonic Drive-thru / Drive-In is a nice stop for a burger, a hot dog, and tater tots. They do have amazing onion rings and probably one of the largest selections of drinks. You could even make up lots of fun selections to choose from. Great milkshakes, just an all-around friendly, nice, quick place to grab lunch on the go.
Kid-friendliness: Sonic Drive-In is absolutely kid-friendly. The kids love to go there because they have amazing drinks that have candy in them. You're able to even order an old-fashioned chocolate Coke. You can order a drink with nerds' candies among other choices of candies or chocolates to add to any of your drinks or the large variety of milkshakes.
Wheelchair accessibility: Yes, there is wheelchair accessibility if needed. There's also just a basic drive-through, or you can drive up, park your little slot, order from your car, and they will bring it to you when it is ready. They have the old style hook the tray to the side of your car on your window. My children enjoy that part of visiting Sonic.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Corn Dog, Tots, Cheese Tots, Orange Crème, Double Cheeseburger, Hot Dog, Burger, Popcorn, Strawberry, Sandwich, Cheesecake, Onion Rings, Lemonade, Chili Cheese, Mozzarella Sticks, Fries, Cheeseburger, Sonic Blasts
Susan Nicholas
2 things. Bacon double cheeseburger, onion rings. Onion rings were fine. Food preparer forgot..THE BACON!!!!! NO RECEIPT. .3pmish on 10/31....girl taking order.....major attitude. Don't like your job?? I didn't see her being restrained.
Purchased 2 of the Super Sonic Breakfast burritos and 2 coffees. Not only were they cold, there was no cheese, no tots, but only cold egg, huge chunks of cold raw onion and a handfull of cold jalapeños wrapped in a cold tortilla. Just disgusting. We thew it away.
Atmosphere: 1
Food: 1
Service: 1
The kids that work there are immature, disrespectful, and have no customer service skills. They get a badge that says "team lead" and they think they are Managers lol
Atmosphere: 1
Food: 3
Service: 1
I ordered an oreo cheesecake blast. Asked at the drive through before leaving, was the cheesecake added.. was told yes. I get home and there was reese’s peanut butter at the bottom half and oreo on top; no cheesecake! I am pissed! Imagine if I had a severe allergy and was served this……
Atmosphere: 1
Food: 1
Service: 1
Hot dogs not fresh
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hot Dog, Fries
Looks like they are closing down. Not a single menu on the walls, no CO2 for the drinks. Why are you still taking orders on your app? Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Dined in tonight and wanted to write a review before leaving. Order was brought out to us but the Chicken Strips were missing. The chicken bites and fried pickles were cold. The only thing edible was the Mozarrella Sticks. But even that was somewhat cold in the inside. When chicken strips were brought to us, that was the only thing nice and hot hot. Unsatisfied customer who will no longer return to this location.
*Just got home and my daughter showed me her grape slushy drink. The drink was grey in color and the slushy pieces were clunky*
Premium beef hot dog was gross and it took Sonic too long to serve this one item through the drive thru window. 1 star experience.
The service is so bad. Every time I go here, they ignore your booth. I saw 3 people drive away with me.
Atmosphere: 3
Food: 4
Service: 1
Tray, per the name on the receipt as he refused to give his name. After being served a blast with no candy, and a spilled cherry slush my husband and I were treated like trash. We were called liars about the drink spilling because the cap was not on completely. After having the drive thru window slammed on us we simply called corporate. The experience was horrible the food was messy and the so called manager is going to get that restaurant shut down. I will make sure that everyone that we know never goes to that restaurant. The manager is unstable and the workers seem as though they are mistreated by him.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service, all the workers on their phones. None of them wearing gloves, just clueless
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It’s a cheap eat. You get what you pay for, but I’ve still had better cheap eats than this. I got the sausage breakfast burrito and the grill cheese for under $8. The portion sizes wasn’t anything special nor to complain about but the food, taste wise, sucked. The eggs in the burrito were bland, the sausage was okay but the cheese melted so much it became a liquid. With each bite the cheese just squirted everywhere, I got some on my shirt. My girlfriend unwrapped her grill cheese sandwich and the cheese wasn’t even melted all the way. Bro we got a cheese sandwich. Atmosphere wise it just feels a bit..depressing? Old dirty streets and menus and advertising signs. But this review is not a diss towards the staff! They were kind and enthusiastic.
Atmosphere: 1
Food: 1
Service: 4
Was good. App didn't tell them I was in a stall, so I waited like 20 min
Atmosphere: 4
Food: 4
Service: 4
If I could have given - 0 stars I would, this has to be the worst Sonic location in Nevada, who ever is training these people to work at this Sonic, needs retrained themselves and/or let go, I don't say such a thing lightly either, I would never just have a bad day or one bad experience and try to get someone fired, this has been multiple incidents over multiple visits and its NEVER A GOOD EXPERIENCE, that's if I get waited on at all! On the first visit it was 10:30 pm pulled in the drive through and was told "we're closed sorry" I then asked what time do you close? ( from the hours listed on the internet it states they're open until 2 am) I never got a response, on another occasion went around 10 pm and they just didnt say anything at all we sat at the speaker for 15 minutes two cars behind us, and no one ever came on to take an order or acknowledge us, nothing, we drove up to the wind could not see anyone in the store we drove away went during the day got order taken of two regular hot dogs thats it I was charged $12 for two plain hot dogs! When i asked why it was $12 she said "because that's how much it is, did you still want them" and very much with attitude, being very hungry and running late we paid the $12, then it took no exaggeration, 17 minutes to get the food however the high price must have included the show, because while waiting for 17 minutes, we watch two to three females singing dancing throwing things at each other acting like small children not young adults on the job in a Customer Service position, then when we got the food it the hot dogs were cold very cold, had to knock back on window to get their attention again for napkins mustard and
ketchup, but the worst display ofco.mon sense and professionalism, is when my friend asked uf we could have some packets of relish, she left the window and came back with a french fry bag full of relish just spooned in not in packets, we could not believe it, in shock we drove away, now last but not least! Earlier this week, can't quite remember the day around 8:30 pm, it had been awhile since last visit, feeling confident that the employee training and selection process had to be improved by now, we went thru the drive thru again, there were no other cars anywhere drive thru or otherwise, I thought wow either they're closed early again, or we got lucky and won't have to wait long, the gentlemen came on the speaker and announced that there will be an automatic 20 minute wait time because they were under staffed!! NO OTHER CUSTOMERS IN SIGHT! That was it! I am done with that Sonic, and even though it's 2 minutes from my house, I would rather drive to one 12 to 15 minutes away from my house where the service and food are both great! The one on Craig and Decatur, Upper Management, Surveillance, Corporate or Somebody needs to step in call a secret shopper if you need evidence to take action, just please do a major over haul on the location by retraining all employees on the importance of proper Customer Service, I really dont know what has happened to most companies not valuing or stressing how important to the businesses success good customer service on their front lines are enough to have them properly trained or measures taken to eradicate the problem, especially in this day and age of google reviews, I just do not understand! I personally served in the local hospitality industry for over 25 years, and I or any of us ever lacked in quality in the way these employees consistently have, we would have been let go on the spot or called in on it the next day warned, suspended, and fired, however, the saddest part really, the quality of service I've seen at a lot of businesses since Covid hit, has been less than average seems to be the norm the new post covid standard, but this particular Sonic location must have been scrapping the bottom of the Job Seeker barrel, no offense to Sonic as a whole, only to the quality of service at this particular location has my experience been more than below
Sonic Drive-thru / Drive-In is a nice stop for a burger, a hot dog, and tater tots. They do have amazing onion rings and probably one of the largest selections of drinks. You could even make up lots of fun selections to choose from. Great milkshakes, just an all-around friendly, nice, quick place to grab lunch on the go.
Kid-friendliness: Sonic Drive-In is absolutely kid-friendly. The kids love to go there because they have amazing drinks that have candy in them. You're able to even order an old-fashioned chocolate Coke. You can order a drink with nerds' candies among other choices of candies or chocolates to add to any of your drinks or the large variety of milkshakes.
Wheelchair accessibility: Yes, there is wheelchair accessibility if needed. There's also just a basic drive-through, or you can drive up, park your little slot, order from your car, and they will bring it to you when it is ready. They have the old style hook the tray to the side of your car on your window. My children enjoy that part of visiting Sonic.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Corn Dog, Tots, Cheese Tots, Orange Crème, Double Cheeseburger, Hot Dog, Burger, Popcorn, Strawberry, Sandwich, Cheesecake, Onion Rings, Lemonade, Chili Cheese, Mozzarella Sticks, Fries, Cheeseburger, Sonic Blasts
2 things. Bacon double cheeseburger, onion rings. Onion rings were fine. Food preparer forgot..THE BACON!!!!! NO RECEIPT. .3pmish on 10/31....girl taking order.....major attitude. Don't like your job?? I didn't see her being restrained.
Atmosphere: 2
Food: 1
Service: 2
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