I come to this Starbucks almost every morning before work. I usually order ahead and sometimes buy drinks for my coworkers or friends. I’m also someone who tips well—$5 to $10 per visit—because I appreciate good service.
But after today, I won’t be back. I tip good and her expression and body language was uncalled for.
I placed a mobile order . When I pulled up to the window, the barista looked annoyed and gave me a nasty expression like I was doing something wrong. She told me I “need to start stopping at the speaker first” — even though I clearly had an order waiting. Her body language and attitude made me feel completely unwelcome.
As someone who’s worked in customer service, I know how important professionalism and basic courtesy are. The way she looked at me was enough to make me question why I’ve been loyal to this location at all.
If this is how regular customers are treated, I’ll gladly take my business elsewhere.
Atmosphere: 1
Food: 5
Service: 1
O Nova
Only Drive thru for the moment
Food: 5
Service: 5
Erika Tahiti Paramo
They are fast, they provide great service, But.... They only offer drive-thru service
Atmosphere: 5
Food: 5
Service: 5
Dana Moergan Velos
awful service and employees are rude.
Atmosphere: 1
Food: 1
Service: 1
ANGELICA MERCADO
My order this morning was not correct.
My reasoning for this review is not to highlight the error but the response to the error. The woman who served us was so kind. Very professional and attentive. Her body language was sincere (wanting to make it right) I haven’t experienced this type of behavior via drive through in a while.
Thank you, Donna. I appreciate your genuine kindness.
We will be back :)
Atmosphere: 5
Food: 5
Service: 5
Sheryl Montana
Place was empty no waiting at the drive thru. Drove by 2x looking for it. It doesn't stand out like the other Starbucks
Monte blaz'illa
Jus left from here they closed 15-20 minutes early so I didn’t get to order anything. Del taco it is🤷🏾♂️
Atmosphere: 1
Food: 1
Service: 1
Gillian P
Drive in only... Not great when you've walked to get there, only to find they won't even open the window for a non-car person... For safety reasons. When there isn't an actual car in sight.
Cesar Sanchez
I went to Starbucks today at 8:34am and everything was well the girl in the window with glasses is super sweet never met anyone sweeter than her but the person behind her was so rude she just had a vibe that was not satisfactory she looked mad and she made the sweet girls smile fade twice that’s not how u treat you’re employees she should be nicer I’m a manager at McDonald’s so I get that going to work early is a pain but you should never have an off face and take it out on everyone.
Hugo Gomez
Nearly 20 minutes in the drive through, 6.77$, and paid for a “medium” pictured below. Lady helping me looked at me like she deserved a tip. I used to love this location, but person working here should fix their portioning on the drink for what we pay.
Now, as I am surprised it's a drive thru location, it didn't bother me at all. It is so much faster than the other Starbucks drive thru. Service was also good.
The only hiccup is they did not have all the ingredients for a drink I ordered.
Jonathan Robinson-Sutton
Rude disrespectful and highly offensive they acted like they couldn't deal with me drove up to the window Hispanic girl jumps like she seen a black ghost and no body came to the windows after that
Jesse Peralta
Not truck driver friendly. I parked in clear direct view of the drive thru window and explained my oversized vehicle doesn't fit in drive thru. It was 6am. Refused service to me. the NPC worker told me there's a front door ,I asked "oh it's open" . "No it's not" If I was in a car and wanted to add a cookie to my order at the window it would be perfectly fine. But in my work uniform with work truck parked in front of window standing in and empty drive thru I can't get service. Maybe I should have stayed in my truck and shouted from the truck window.
🤖 brainless robot workers
Atmosphere: 1
Food: 1
Service: 1
T. Tomallo Crnkovic
Today I ordered two drinks at this Starbucks location. It’s a drive thru location so I ordered ahead of time. When I arrived I was asked to go around the block one more time as drinks were not ready. I asked what she means to “go around”!? She told me I need to go around the whole block and come back. That means I need to cross traffic to go left and wait for traffic to clear and turn left again. I said I am not doing that, there is no one behind me, I will wait, otherwise will take me 10 min to go around the block. She closed the window and came back two min after. Iced vanilla latte was ok BUT caramel Frappuccino was only full cup of whipped cream. Totally unacceptable !!! Just because I refused to go around for no reason doesn’t mean I didn’t pay for my coffee.
Follow up!
I did contacted customer service. I was promised swift reaction on my complaint. Unfortunately, after acknowledging my email, no further reaction was given…
I’m done with this location.
I come to this Starbucks almost every morning before work. I usually order ahead and sometimes buy drinks for my coworkers or friends. I’m also someone who tips well—$5 to $10 per visit—because I appreciate good service.
But after today, I won’t be back. I tip good and her expression and body language was uncalled for.
I placed a mobile order . When I pulled up to the window, the barista looked annoyed and gave me a nasty expression like I was doing something wrong. She told me I “need to start stopping at the speaker first” — even though I clearly had an order waiting. Her body language and attitude made me feel completely unwelcome.
As someone who’s worked in customer service, I know how important professionalism and basic courtesy are. The way she looked at me was enough to make me question why I’ve been loyal to this location at all.
If this is how regular customers are treated, I’ll gladly take my business elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Only Drive thru for the moment
Food: 5
Service: 5
They are fast, they provide great service, But.... They only offer drive-thru service
Atmosphere: 5
Food: 5
Service: 5
awful service and employees are rude.
Atmosphere: 1
Food: 1
Service: 1
My order this morning was not correct.
My reasoning for this review is not to highlight the error but the response to the error. The woman who served us was so kind. Very professional and attentive. Her body language was sincere (wanting to make it right) I haven’t experienced this type of behavior via drive through in a while.
Thank you, Donna. I appreciate your genuine kindness.
We will be back :)
Atmosphere: 5
Food: 5
Service: 5
Place was empty no waiting at the drive thru. Drove by 2x looking for it. It doesn't stand out like the other Starbucks
Jus left from here they closed 15-20 minutes early so I didn’t get to order anything. Del taco it is🤷🏾♂️
Atmosphere: 1
Food: 1
Service: 1
Drive in only... Not great when you've walked to get there, only to find they won't even open the window for a non-car person... For safety reasons. When there isn't an actual car in sight.
I went to Starbucks today at 8:34am and everything was well the girl in the window with glasses is super sweet never met anyone sweeter than her but the person behind her was so rude she just had a vibe that was not satisfactory she looked mad and she made the sweet girls smile fade twice that’s not how u treat you’re employees she should be nicer I’m a manager at McDonald’s so I get that going to work early is a pain but you should never have an off face and take it out on everyone.
Nearly 20 minutes in the drive through, 6.77$, and paid for a “medium” pictured below. Lady helping me looked at me like she deserved a tip. I used to love this location, but person working here should fix their portioning on the drink for what we pay.
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
It is always a quick and satisfying trip❤️❤️
Atmosphere: 5
Food: 5
Service: 5
TIP: This is DRIVE THRU ONLY...
Now, as I am surprised it's a drive thru location, it didn't bother me at all. It is so much faster than the other Starbucks drive thru. Service was also good.
The only hiccup is they did not have all the ingredients for a drink I ordered.
Rude disrespectful and highly offensive they acted like they couldn't deal with me drove up to the window Hispanic girl jumps like she seen a black ghost and no body came to the windows after that
Not truck driver friendly. I parked in clear direct view of the drive thru window and explained my oversized vehicle doesn't fit in drive thru.
It was 6am. Refused service to me. the NPC worker told me there's a front door ,I asked "oh it's open" . "No it's not"
If I was in a car and wanted to add a cookie to my order at the window it would be perfectly fine. But in my work uniform with work truck parked in front of window standing in and empty drive thru I can't get service.
Maybe I should have stayed in my truck and shouted from the truck window.
🤖 brainless robot workers
Atmosphere: 1
Food: 1
Service: 1
Today I ordered two drinks at this Starbucks location. It’s a drive thru location so I ordered ahead of time. When I arrived I was asked to go around the block one more time as drinks were not ready. I asked what she means to “go around”!? She told me I need to go around the whole block and come back. That means I need to cross traffic to go left and wait for traffic to clear and turn left again. I said I am not doing that, there is no one behind me, I will wait, otherwise will take me 10 min to go around the block. She closed the window and came back two min after. Iced vanilla latte was ok BUT caramel Frappuccino was only full cup of whipped cream. Totally unacceptable !!! Just because I refused to go around for no reason doesn’t mean I didn’t pay for my coffee.
Follow up!
I did contacted customer service. I was promised swift reaction on my complaint. Unfortunately, after acknowledging my email, no further reaction was given…
Atmosphere: 1
Food: 1
Service: 1
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