Absolutely terrible! I’ve come here both of the days we were staying at the Palazzo and the store is consistently out of most of the food and they don’t let you know that before you get to the counter after waiting 45 minutes unless. There’s no manager on site. Inexcusable.
Atmosphere: 1
Food: 1
Service: 3
Derek Nuhn
Because the Venetian/Palazzo does not have coffeemakers in the rooms, EVERYONE in the 7000 hotel rooms of this gargantuan resort comes here to get morning coffee. And Starbucks has disabled online orders for these locations, so you have to wait in line. Expect 20-30 minutes after 8 am. And hover near where they place the drinks and food - only some of the staff call out names loud enough to hear in the casino.
Atmosphere: 2
Food: 4
Service: 2
Joshua McKellar
Worst service ever. They had the sandwich bags facing away from you and weren’t calling out names. So for my drinks (made incorrectly) and waited for my sandwich. Finally asked someone and they found it. Told them maybe they should face them towards customers and she responded “whatever”.
Atmosphere: 1
Food: 1
Service: 1
Usamah Nelson
If you’re going to get Starbucks, definitely recommend putting some money on your Starbucks app card so you can skip the line. Those are prioritized and get done much faster!
This is the “Palazzo Casino Level” on the app
Atmosphere: 5
Food: 5
Service: 5
Mike Marshall
40 minutes and the order was wrong. This location is completely too small for the amount of traffic they get.
Atmosphere: 2
Service: 2
David Furlong
slow down
Elson Wang
I have ordered numerous Starbucks Americano. Never got a cup cost at $7.10! Avoid this one!
Atmosphere: 1
Food: 1
Service: 1
Debbie Hodrick
I was nervous to order coffee here due to the review complaints of lateness, but did it anyway. My coffee was ready exactly when the mobile app said it would be. It is a very busy shop. Bravo for doing your best to stay on top of it. Delicious, too. Thank you!!
Food: 5
Service: 5
MB Kramer
We did not experience any unusual delays w/ multiple orders over 4 days and the staff was very friendly. The conference attendees on the other hand were jerks, loud talking, throwing trash on the floor, etc. Food service is hard, be nice to the people who feed your gobs.
I wish there is better way to tell customers how long it’ll talk for mobile order to be ready. Waited about 45 minutes for a cup of tea and chocolate croissant. I placed mobile order at 8:35am this guy with a kid (3 YO?) placed mobile order at 8:53am told the cashier that his kid is hungry and somehow his order was ready in 4 minutes. His order was chocolate croissant and a cup of latte. So he took my chocolate croissant??When I asked, I was told my order is not ready yet and there were a lot of mobile orders. Suggestions for all, bring your kids (younger the better) and tell them your kid is hungry, your order will be ready in no time
Hsuan hsuan Wu
Can’t deliver on time. Waited over 1 hour for chocolate croissants coffee cake and a cup of flat white. There is illy within 1 minute.
Atmosphere: 1
Food: 1
Service: 1
Joswa TV
Not good. Expect a lot of wait time. We also ordered Venti and gave us Tall. We didn't bother complaining anymore as we just waited 45 minutes to get our order, and there's no point when there are 2 "Karens" in front of us complaining about their order too.P.S. We ordered Tofi Latte but it just tasted unflavored milk.
Service: 1
Nathan Gammie
Never do a mobile order here! They aren't staffed to take them so they take 40+ mins to fill.
Food: 4
Service: 1
Mongo
Ordered ahead, app said will be done at 0825, go down at 0830, not done, not even label printed out, when asked staff, snotty answer was, “We’re BEHIND.”
Absolutely terrible! I’ve come here both of the days we were staying at the Palazzo and the store is consistently out of most of the food and they don’t let you know that before you get to the counter after waiting 45 minutes unless. There’s no manager on site. Inexcusable.
Atmosphere: 1
Food: 1
Service: 3
Because the Venetian/Palazzo does not have coffeemakers in the rooms, EVERYONE in the 7000 hotel rooms of this gargantuan resort comes here to get morning coffee. And Starbucks has disabled online orders for these locations, so you have to wait in line. Expect 20-30 minutes after 8 am. And hover near where they place the drinks and food - only some of the staff call out names loud enough to hear in the casino.
Atmosphere: 2
Food: 4
Service: 2
Worst service ever. They had the sandwich bags facing away from you and weren’t calling out names. So for my drinks (made incorrectly) and waited for my sandwich. Finally asked someone and they found it. Told them maybe they should face them towards customers and she responded “whatever”.
Atmosphere: 1
Food: 1
Service: 1
If you’re going to get Starbucks, definitely recommend putting some money on your Starbucks app card so you can skip the line. Those are prioritized and get done much faster!
This is the “Palazzo Casino Level” on the app
Atmosphere: 5
Food: 5
Service: 5
40 minutes and the order was wrong. This location is completely too small for the amount of traffic they get.
Atmosphere: 2
Service: 2
slow down
I have ordered numerous Starbucks Americano. Never got a cup cost at $7.10! Avoid this one!
Atmosphere: 1
Food: 1
Service: 1
I was nervous to order coffee here due to the review complaints of lateness, but did it anyway. My coffee was ready exactly when the mobile app said it would be. It is a very busy shop. Bravo for doing your best to stay on top of it. Delicious, too. Thank you!!
Food: 5
Service: 5
We did not experience any unusual delays w/ multiple orders over 4 days and the staff was very friendly. The conference attendees on the other hand were jerks, loud talking, throwing trash on the floor, etc. Food service is hard, be nice to the people who feed your gobs.
Atmosphere: 5
Food: 5
Service: 5
Wrong location on the map -- please fix it
Restaurantji Recommends
I wish there is better way to tell customers how long it’ll talk for mobile order to be ready. Waited about 45 minutes for a cup of tea and chocolate croissant. I placed mobile order at 8:35am this guy with a kid (3 YO?) placed mobile order at 8:53am told the cashier that his kid is hungry and somehow his order was ready in 4 minutes. His order was chocolate croissant and a cup of latte. So he took my chocolate croissant??When I asked, I was told my order is not ready yet and there were a lot of mobile orders. Suggestions for all, bring your kids (younger the better) and tell them your kid is hungry, your order will be ready in no time
Can’t deliver on time. Waited over 1 hour for chocolate croissants coffee cake and a cup of flat white. There is illy within 1 minute.
Atmosphere: 1
Food: 1
Service: 1
Not good. Expect a lot of wait time. We also ordered Venti and gave us Tall. We didn't bother complaining anymore as we just waited 45 minutes to get our order, and there's no point when there are 2 "Karens" in front of us complaining about their order too.P.S. We ordered Tofi Latte but it just tasted unflavored milk.
Service: 1
Never do a mobile order here! They aren't staffed to take them so they take 40+ mins to fill.
Food: 4
Service: 1
Ordered ahead, app said will be done at 0825, go down at 0830, not done, not even label printed out, when asked staff, snotty answer was, “We’re BEHIND.”
Service: 1
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