If I could give zero stars to this company, I would right now. You guys should be completely ashamed of yourselves as human beings. It was 105° out and my 17 year-old son was out on foot in this hot weather. He made a mistake and left his water bottle at school so as he’s waiting for the next bus, he’s extremely thirsty so he figures there’s a Starbucks, a safe place to get some free water because he didn’t have any money on him. Your staff member denied him a cup of water! First of all, this is inhumane, Secondly, what God gave anybody the right to turn down another human being of some water ? I doubt any God would permit that. Lastly, I would just like to add that myself and my entire family were loyal customers for last 38 years at least and we will never spend another dollar at your company ever again! Shame on you For having a company policy that allows you to deny someone of a cup of water!!!!
Atmosphere: 1
Food: 1
Service: 1
Axios
Very kind staff at drive thru that clearly strives for professionalism.
Food: 4
Service: 5
Chiva Men
I went this morning around 9am and ordered an iced lavender matcha latte which COMES WITH CLASSIC SYRUP . The person taking my order said they are out of the classic syrup and if I would like to substitute it for any other syrup, like brown sugar syrup or vanilla. I usually like the way the drink is, but I settled for brown sugar syrup since they were out of it, you know? …Then the person taking the order proceeds to charge me extra for the brown sugar syrup?? And so I point out that there shouldn’t be an extra charge for the brown sugar syrup since they are inconveniencing me by being out of stock of the classic syrup that usually is in the iced lavender matcha latte. (Makes sense right?) but the person taking the order said that they were still going to charge me anyway…another employee butted in and was even more rude and full of attitude when I was literally just calmly trying to get them to understand why that made no sense. “yeah so that’s only way that we can do it and we will have to charge you for it”…. That literally makes no sense!!😭It was very annoying because how are you going to charge a customer EXTRA for YOUR inconvenience, its not even a hard fix😐I cancelled the order and left the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Yoshi S
I’ve only gone thru the drive thru everytime I come here but it’s always been good and quick. Everything was on point.
Food: 5
Service: 5
Karina Kelly
I ordered a iced lavender matcha there was no lavender foam on it
Atmosphere: 1
Food: 1
Service: 1
Jovahni Prado
For having their lobby permanently closed during the blistering hot summer days. They need to change that
Atmosphere: 1
Service: 1
iesha wilborn
I come here everyday now today I just wanted Ice water I was told I have to make a purchase per policy knowing damn well that's not a policy keep losing money.
So sayeth the Raven
This place is hit or miss at best. They do drive thru and walk up. You can't go inside. Probably due to the homeless people. You'll get harassed by the homeless in the drive thru and walking up to the park and pick up window. It wouldn't be so bad if your drink was made right.
lainie marie
Drink is perfect and girl at the drive through was super sweet:)
Claudia Bruce
I will never go there again because they don't honor militay
Took time to explain and find my favorite drink now!
Patrice Keeton
Always excellent servuce
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Apple Cream Latte
Danny Zuehlsdorf
No indoor service here but I use the walk up window to order. Good coffee, fast service, and nice kids working there. Keep up the good work 👍
Atmosphere: 3
Food: 5
Service: 5
Donivan Andrews
On the fence with this location. Been there a few times and it didn't seem quite the next level that all other Starbucks are. Could just be the area it's in...or training issues.
If I could give zero stars to this company, I would right now. You guys should be completely ashamed of yourselves as human beings. It was 105° out and my 17 year-old son was out on foot in this hot weather. He made a mistake and left his water bottle at school so as he’s waiting for the next bus, he’s extremely thirsty so he figures there’s a Starbucks, a safe place to get some free water because he didn’t have any money on him. Your staff member denied him a cup of water! First of all, this is inhumane, Secondly, what God gave anybody the right to turn down another human being of some water ? I doubt any God would permit that. Lastly, I would just like to add that myself and my entire family were loyal customers for last 38 years at least and we will never spend another dollar at your company ever again! Shame on you For having a company policy that allows you to deny someone of a cup of water!!!!
Atmosphere: 1
Food: 1
Service: 1
Very kind staff at drive thru that clearly strives for professionalism.
Food: 4
Service: 5
I went this morning around 9am and ordered an iced lavender matcha latte which COMES WITH CLASSIC SYRUP . The person taking my order said they are out of the classic syrup and if I would like to substitute it for any other syrup, like brown sugar syrup or vanilla. I usually like the way the drink is, but I settled for brown sugar syrup since they were out of it, you know? …Then the person taking the order proceeds to charge me extra for the brown sugar syrup?? And so I point out that there shouldn’t be an extra charge for the brown sugar syrup since they are inconveniencing me by being out of stock of the classic syrup that usually is in the iced lavender matcha latte. (Makes sense right?) but the person taking the order said that they were still going to charge me anyway…another employee butted in and was even more rude and full of attitude when I was literally just calmly trying to get them to understand why that made no sense. “yeah so that’s only way that we can do it and we will have to charge you for it”…. That literally makes no sense!!😭It was very annoying because how are you going to charge a customer EXTRA for YOUR inconvenience, its not even a hard fix😐I cancelled the order and left the drive thru.
Atmosphere: 1
Food: 1
Service: 1
I’ve only gone thru the drive thru everytime I come here but it’s always been good and quick. Everything was on point.
Food: 5
Service: 5
I ordered a iced lavender matcha there was no lavender foam on it
Atmosphere: 1
Food: 1
Service: 1
For having their lobby permanently closed during the blistering hot summer days. They need to change that
Atmosphere: 1
Service: 1
I come here everyday now today I just wanted Ice water I was told I have to make a purchase per policy knowing damn well that's not a policy keep losing money.
This place is hit or miss at best. They do drive thru and walk up. You can't go inside. Probably due to the homeless people. You'll get harassed by the homeless in the drive thru and walking up to the park and pick up window. It wouldn't be so bad if your drink was made right.
Drink is perfect and girl at the drive through was super sweet:)
I will never go there again because they don't honor militay
Restaurantji Recommends
My favorite place to be!
Took time to explain and find my favorite drink now!
Always excellent servuce
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Apple Cream Latte
No indoor service here but I use the walk up window to order. Good coffee, fast service, and nice kids working there. Keep up the good work 👍
Atmosphere: 3
Food: 5
Service: 5
On the fence with this location. Been there a few times and it didn't seem quite the next level that all other Starbucks are. Could just be the area it's in...or training issues.
Atmosphere: 3
Food: 4
Service: 3
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