I recently had a disappointing experience at Starbucks on W Ann Road while trying to study. A Starbucks employee approached me and informed me that I had to purchase something to stay, as they had changed their policy. While I understand that businesses have the right to enforce rules, I’ve always appreciated Starbucks as a welcoming place for students and remote workers.
If this is truly a new policy, it feels exclusionary and goes against the sense of community Starbucks has promoted for years. Not everyone who visits is there to buy coffee—some of us come for the environment, to focus, or to work quietly. If this policy is strictly enforced, it would be helpful to see clear signage so customers aren’t caught off guard.
I’ve always been a loyal Starbucks customer, but this experience makes me reconsider where I choose to study in the future. Hopefully, the company will reconsider how this impacts its customers.
mark wachtel
It's Starbucks. Why pay so much for coffee?
Atmosphere: 1
Food: 3
Service: 5
Silvi RHLM
Rich, good-natured, helpful, kind. I love this place
Vegetarian options: Vegetarian sandwiches
Atmosphere: 5
Food: 5
Service: 5
John Fimple
Very friendly!
Atmosphere: 5
Food: 5
Service: 5
Vickie Erickson
Great coffee
Zachary Roseberry
I love coffee
Atmosphere: 5
Food: 5
Service: 5
Craig Morris
Awesome staff, always great service and attitudes, they remember my daily drink and I just love this location for my Salted Caramel Cream Cold Brew before work! Best Starbucks on this side of town for sure!!!
Atmosphere: 5
Food: 5
Service: 5
Mary Brackett
Always good.
Atmosphere: 5
Food: 5
Service: 5
Vladimir Cuturcockoffski
Short line in morning faster to get than drive thru and It's always good to sip on coffee when you're shopping early.
I recently had a disappointing experience at Starbucks on W Ann Road while trying to study. A Starbucks employee approached me and informed me that I had to purchase something to stay, as they had changed their policy. While I understand that businesses have the right to enforce rules, I’ve always appreciated Starbucks as a welcoming place for students and remote workers.
If this is truly a new policy, it feels exclusionary and goes against the sense of community Starbucks has promoted for years. Not everyone who visits is there to buy coffee—some of us come for the environment, to focus, or to work quietly. If this policy is strictly enforced, it would be helpful to see clear signage so customers aren’t caught off guard.
I’ve always been a loyal Starbucks customer, but this experience makes me reconsider where I choose to study in the future. Hopefully, the company will reconsider how this impacts its customers.
It's Starbucks. Why pay so much for coffee?
Atmosphere: 1
Food: 3
Service: 5
Rich, good-natured, helpful, kind. I love this place
Vegetarian options: Vegetarian sandwiches
Atmosphere: 5
Food: 5
Service: 5
Very friendly!
Atmosphere: 5
Food: 5
Service: 5
Great coffee
I love coffee
Atmosphere: 5
Food: 5
Service: 5
Awesome staff, always great service and attitudes, they remember my daily drink and I just love this location for my Salted Caramel Cream Cold Brew before work! Best Starbucks on this side of town for sure!!!
Atmosphere: 5
Food: 5
Service: 5
Always good.
Atmosphere: 5
Food: 5
Service: 5
Short line in morning faster to get than drive thru and It's always good to sip on coffee when you're shopping early.
Service: 5
I like the customer service!!!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Worst coffee ever
Was crowded so I didn't go in.
Like all Starbucks, very normal
Overated
Great coffee. Huge assortment of delicios coffee. Relaxing atmosphere.
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