You would think the staff would be a little better in mood but sheeze anything you ask for they get mad. Giving hot cokes from the fridge clearly knowing they aren't cold at all is a whole nother level of carelessness
Atmosphere: 1
Service: 1
Mario Brotherz
New graveyard guy sucks slow doesn't wash his hands
Atmosphere: 1
Food: 1
Service: 1
Lillian Campbell
It sounds like you're responding to negative reviews about the Subway location where you work, particularly regarding the night shift experience and the handling of orders for individuals recovering from medical procedures.Firstly, you've highlighted that during your two years of working at the Sunrise location, you've consistently experienced friendly, professional, and efficient service from the night shift crew members. This positive feedback contradicts the negative reviews that other customers have left.Regarding the specific incidents mentioned in the negative reviews, you've provided context and explanations that shed light on why certain orders may not have been fulfilled as expected. For example, you mentioned that individuals recovering from CPR or surgery typically require specific dietary restrictions, such as a clear liquid diet, before transitioning back to solid foods. Therefore, it may not be reasonable for customers to expect certain menu items to be available or appropriate in these situations.Your response addresses the concerns raised in the negative reviews and provides clarity on the limitations and considerations involved in serving customers with specific medical needs. It also reaffirms the positive experiences you've had working at the Subway location during the night shift. Overall, your perspective offers valuable insights into the challenges and responsibilities faced by food service workers when serving customers with unique dietary requirements or medical conditions.
Atmosphere: 2
Food: 2
Service: 2
Koby Dumas
Don’t advertise for pick up and that you’re open 24 hours but you’re only servicing the hospital you take my money and then tell me I have to wait until tomorrow in order to get my refund because you guys only work for the hospital take yourselves out of the delivery process you might save some people some time and frustration
JB Kersten
A bad day made worse at Sunrise Hospital Subway location. After having to visit the children's er, my kid being sideswiped by a car on her bike our day was made even worse after visiting this location on 4/9/2023 thanks to the new girl with purple tipped hair. Nightmare continued when we try to reach out to management and we're giving the run around. Still haven't heard back from management or anybody else for matter. Bboooooooo subway I guess the Jared debacle wasn't enough now you guys can't even do what you're supposed to with the food
Wheelchair accessibility: Weather was wheelchair access due to the hospital I have nothing good to say about this location
Atmosphere: 1
Food: 1
Service: 1
Bill Blair
Absolutely terrible establishment. Advertises 24 hours a day, however they are not open to the public at certain hours apparently...Terrible employees and personnel that have absolutely no power, or knowledge of how to correct a mistake ...and think that it's OK to use profanity over the phone with customers. Do not go to this establishment or any Subway .. if this is how they're going to have their franchises do business...
Zach Day
Friendly people and good food. Can't ask for much more.
Jess Tarasan
I’m not really sure what’s up with these negative reviews but working at Sunrise for two years, I’ve never had a problem with ordering during night shift at Subway. Both night shift crew members have been friendly, professional and quick. As far as the other reviews stating they wanted to put an order in for someone’s life that was saved the night before…I’ve never came across a patient that can be immediately put back on a regular diet (solid foods) the day after CPR is done on them so I’m not sure why she had to include that in her review (her father’s doctor or nurse should of explained that to her). Also, the review that someone got food poisoning after surgery? Again, a clear liquid diet is usually what is best after surgery before slowly going back to a regular diet. Eating solid foods immediately afterwards can cause nausea etc so I’m not really understanding why that person is putting Subway completely at fault for that.
Bryannah Perry
These people are crazy! You call to do a good deed and they tell you to go do it online, because THEY ARE BUSY… making sandwiches. I attempted to order sandwiches for lunch on behalf of my father who’s life they saved last night. Unbelievable. Wouldn’t give them my money if it would come back as a write off. First Jarred, then the tuna, now this? No thanks Subway.??
Chuck F
FOOD POISONING!!! I know making claims of food poisoning is serious and I take this review seriously. I was staying with my son after he had surgery for a few days. Had subway 2 days in a row and started feeling nauseous on the 2nd day. So far (still sick), I’m on day 3 of nausea, vomiting and diarrhea. I ordered the same thing both days: either don’t visit here or at least don’t eat the chicken.
FOOD POISONING!!! I know making claims of food poisoning is serious and I take this review seriously. I was staying with my son after he had surgery for a few days. Had subway 2 days in a row and started feeling nauseous on the 2nd day. So far (still sick), I’m on day 3 of nausea, vomiting and diarrhea. I ordered the same thing both days: either don’t visit here or at least don’t eat the chicken.
Josh Albright (Shantie335)
I work the graveyard shift it keeps asking me to rate it.lol
Tamuel Rothschild
Night Shift worker Gabby Very Rude Unprofessional Awful Customer Service
Josh Albright
I work the graveyard shift it keeps asking me to rate it.lol
Bryan Feliciano
This Subway location for Night shift crew was very unpleasant. They ladies working was very rude and not helpful. For the location to be inside a hospital you would think their attitude would be more uplifting but it was not. Terrible experience and very poor. It seems like they hate their position and did not care about the customers. Will not eat here again even though its the most convenient restaurant located inside the hospital. The ultimate steak was also very oily and was not tasty.
You would think the staff would be a little better in mood but sheeze anything you ask for they get mad. Giving hot cokes from the fridge clearly knowing they aren't cold at all is a whole nother level of carelessness
Atmosphere: 1
Service: 1
New graveyard guy sucks slow doesn't wash his hands
Atmosphere: 1
Food: 1
Service: 1
It sounds like you're responding to negative reviews about the Subway location where you work, particularly regarding the night shift experience and the handling of orders for individuals recovering from medical procedures.Firstly, you've highlighted that during your two years of working at the Sunrise location, you've consistently experienced friendly, professional, and efficient service from the night shift crew members. This positive feedback contradicts the negative reviews that other customers have left.Regarding the specific incidents mentioned in the negative reviews, you've provided context and explanations that shed light on why certain orders may not have been fulfilled as expected. For example, you mentioned that individuals recovering from CPR or surgery typically require specific dietary restrictions, such as a clear liquid diet, before transitioning back to solid foods. Therefore, it may not be reasonable for customers to expect certain menu items to be available or appropriate in these situations.Your response addresses the concerns raised in the negative reviews and provides clarity on the limitations and considerations involved in serving customers with specific medical needs. It also reaffirms the positive experiences you've had working at the Subway location during the night shift. Overall, your perspective offers valuable insights into the challenges and responsibilities faced by food service workers when serving customers with unique dietary requirements or medical conditions.
Atmosphere: 2
Food: 2
Service: 2
Don’t advertise for pick up and that you’re open 24 hours but you’re only servicing the hospital you take my money and then tell me I have to wait until tomorrow in order to get my refund because you guys only work for the hospital take yourselves out of the delivery process you might save some people some time and frustration
A bad day made worse at Sunrise Hospital Subway location. After having to visit the children's er, my kid being sideswiped by a car on her bike our day was made even worse after visiting this location on 4/9/2023 thanks to the new girl with purple tipped hair. Nightmare continued when we try to reach out to management and we're giving the run around. Still haven't heard back from management or anybody else for matter. Bboooooooo subway I guess the Jared debacle wasn't enough now you guys can't even do what you're supposed to with the food
Wheelchair accessibility: Weather was wheelchair access due to the hospital I have nothing good to say about this location
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible establishment. Advertises 24 hours a day, however they are not open to the public at certain hours apparently...Terrible employees and personnel that have absolutely no power, or knowledge of how to correct a mistake ...and think that it's OK to use profanity over the phone with customers. Do not go to this establishment or any Subway .. if this is how they're going to have their franchises do business...
Friendly people and good food. Can't ask for much more.
I’m not really sure what’s up with these negative reviews but working at Sunrise for two years, I’ve never had a problem with ordering during night shift at Subway. Both night shift crew members have been friendly, professional and quick. As far as the other reviews stating they wanted to put an order in for someone’s life that was saved the night before…I’ve never came across a patient that can be immediately put back on a regular diet (solid foods) the day after CPR is done on them so I’m not sure why she had to include that in her review (her father’s doctor or nurse should of explained that to her). Also, the review that someone got food poisoning after surgery? Again, a clear liquid diet is usually what is best after surgery before slowly going back to a regular diet. Eating solid foods immediately afterwards can cause nausea etc so I’m not really understanding why that person is putting Subway completely at fault for that.
These people are crazy! You call to do a good deed and they tell you to go do it online, because THEY ARE BUSY… making sandwiches. I attempted to order sandwiches for lunch on behalf of my father who’s life they saved last night. Unbelievable. Wouldn’t give them my money if it would come back as a write off. First Jarred, then the tuna, now this? No thanks Subway.??
FOOD POISONING!!! I know making claims of food poisoning is serious and I take this review seriously. I was staying with my son after he had surgery for a few days. Had subway 2 days in a row and started feeling nauseous on the 2nd day. So far (still sick), I’m on day 3 of nausea, vomiting and diarrhea. I ordered the same thing both days: either don’t visit here or at least don’t eat the chicken.
Restaurantji Recommends
FOOD POISONING!!! I know making claims of food poisoning is serious and I take this review seriously. I was staying with my son after he had surgery for a few days. Had subway 2 days in a row and started feeling nauseous on the 2nd day. So far (still sick), I’m on day 3 of nausea, vomiting and diarrhea. I ordered the same thing both days: either don’t visit here or at least don’t eat the chicken.
I work the graveyard shift it keeps asking me to rate it.lol
Night Shift worker Gabby Very Rude Unprofessional Awful Customer Service
I work the graveyard shift it keeps asking me to rate it.lol
This Subway location for Night shift crew was very unpleasant. They ladies working was very rude and not helpful. For the location to be inside a hospital you would think their attitude would be more uplifting but it was not. Terrible experience and very poor. It seems like they hate their position and did not care about the customers. Will not eat here again even though its the most convenient restaurant located inside the hospital. The ultimate steak was also very oily and was not tasty.
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