I ordered on the app but needed to say what time I would pick it up. I missed it on the app. I called the number on their website but no one answers. I went down to talk to them and the sandwiches were already made. I stated that I tried calling but she interrupted me to say that they don’t have a phone. She wanted me to take the order hours before I needed them but I said that we have no refrigerator. At one point, I had to ask her if I could finish my sentence. So I left. When I came back she immediately had an attitude with me. I asked what toppings were on the order and she said, whatever is on your receipt. I asked, What receipt? She again got nasty. Shouldn’t I have been offered a chance to correct the order? It wasn’t offered. She had absolutely no idea what Customer Service means. Hopefully someone who reads this can offer some retraining so another Customer doesn’t have to endure this kind of treatment.
Atmosphere: 1
Food: 2
Service: 1
Leo H
Worst subway i ever was, stuff is so incredible slow, just dont waste your time and go there
Atmosphere: 1
Food: 2
Service: 1
Roddy Medina
Very disappointed in this location would of liked to know who runs this store or the owner In the morning shift I go there often but not anymore while having my sandwhich made two flies landed in my sandwhich if i seen them obviously they did too I let the young girl finish making my sandwhich looking at her waiting for her to say she will make me another sandwhich never happend! Wrapped up my sandwhich and charged me acting like nothing was wrong HELLO! that's very dirty cant believe Subway allows this especially with all the tourist and locals that go there I will never be back and I'm spreading the word due to this mishap and Subway if you want your Sandwhich back it's in trash can outside and some cleaning if your store wouldnt be a bad idea either no wonder people have gotten sick there SMH!!
Jack Lee
Awful breakfast and poor service attitude. Avoid eating here.
Al Fa
No gluten free options
Mike Rea
Horrible service. It started with the oven not working. Took awhile for guy to take my order and there was no one else there. He didn't seem to want to be there. Turkey sandwich was 7.99 but got charged 8.99. When I asked about, he said that was with the tax. The entire order had an 8.375% tax on it separately! Asked for a bottled drink and it wasn't very cold so I asked for a cup with ice. He said I would have to charge you for a cup.....really?! On the receipt it says "If it's not right, I will make it right." and it had the manager contact info on it. We called the manager and they reluctantly gave me a cup with ice....a small amount of ice too. He seemed to be spiteful about it. Just ridiculous! I emailed the manager twice afterwords and there was no reply. Subways in general seem to be getting worse.
Atmosphere: 1
Food: 3
Service: 1
Nilsa M. Roman-Ferrer
Excellent service.
Mary April
I paid $20 for and empty bowl. Because I didn't want veggies, they charge $4 for extra piece of bacon..
Atmosphere: 1
Food: 2
Service: 1
kaylene lamb
DO NOT GO UNLESS YOU WANT TO GET SICK. If I could give 0 stars I would. They served my boyfriend and I bad food. We were sick for almost 36 hours and it took me almost 12 to even get someone to answer the phone. Then they told me because I didn't go to the hospital that there was nothing they can do. All I wanted was my money back since we lost almost 2 days of our vacation but apparently that is too much to ask for. Avoid then like the plague
Olga Torbello
5 stars to the lady working the late shift alone (midnight). Admirable work ethic, she was calmed, prepared delicious sandwiches and had a very good attitude even though she had a big line of hungry people waiting to be served. To the manager - please monitor how busy the location is during the night and add the appropriate number of people. You are lucky to have her.
The worst experience at a Subway! My family and I went at about 7pm for dinner. The girl comes up and is clearly angry to have to "work." I order my sandwich and ask for more olives on it. With a please. She looks at me and tosses it on the sandwich. My husband orders his. He specifically asks for "yellow mustard." She grabs mayonnaise and proceeds to put mayonnaise on it as he's trying to stop her before by saying "no, no, mustard." Then she tries wipe off the mayonnaise which is on the bread, bacon and meat. He kindly asks her if she can make it again because he can't have mayonnaise, he's allergic to it. She gives us the dirtiest look and says, "it's fine I wiped it off." My husband says no, could you please make another one. I step in and say sorry, he can't have mayonnaise. She then proceeded to say, "so you want me to throw this away and make another one? We said " yes, he can't have mayonnaise." By now she's starring me down. She goes over to another employee and asks her to make the sandwich, because she's so angry at this point I felt she just refused to help us. I even apologized to her for making her mad that SHE made a mistake. She admitted it was her fault. Being starred down after her admitted mistake made me so angry. The second lady made the sandwich correctly and was very nice about it. I can't believe they have someone working there that failed colors. He asked for "yellow mustard. " YELLOW MUSTARD. Twice. But he got mayonnaise. If she hates her job so much that she has to stare people down, maybe she should take up panhandling.
Didier Monney
Unprofessional ar all . Worse ser ice customer I had for a long time. If u don't wanna work just stay home bro . Isn't my fault if u don't like your job or the place where u at ...
Ezequiel Livinsky
Went at 10pm and three employees told me they were closed. So clearly it's not 24 hours.
Brian Poulsen
Go to a better subway this one has rude employees.
Gwendolyn D Artis-Colbert
This place is located inside a Balley's hotel and casino, The worst service ever only one person working and there's Always A-line, I just understand why the manager just has one person there
I ordered on the app but needed to say what time I would pick it up. I missed it on the app. I called the number on their website but no one answers. I went down to talk to them and the sandwiches were already made. I stated that I tried calling but she interrupted me to say that they don’t have a phone. She wanted me to take the order hours before I needed them but I said that we have no refrigerator. At one point, I had to ask her if I could finish my sentence. So I left.
When I came back she immediately had an attitude with me. I asked what toppings were
on the order and she said, whatever is on your receipt. I asked, What receipt? She again got nasty. Shouldn’t I have been offered a chance to correct the order? It wasn’t offered.
She had absolutely no idea what Customer Service means. Hopefully someone who reads this can offer some retraining so another Customer doesn’t have to endure this kind of treatment.
Atmosphere: 1
Food: 2
Service: 1
Worst subway i ever was, stuff is so incredible slow, just dont waste your time and go there
Atmosphere: 1
Food: 2
Service: 1
Very disappointed in this location would of liked to know who runs this store or the owner In the morning shift I go there often but not anymore while having my sandwhich made two flies landed in my sandwhich if i seen them obviously they did too I let the young girl finish making my sandwhich looking at her waiting for her to say she will make me another sandwhich never happend! Wrapped up my sandwhich and charged me acting like nothing was wrong HELLO! that's very dirty cant believe Subway allows this especially with all the tourist and locals that go there I will never be back and I'm spreading the word due to this mishap and Subway if you want your Sandwhich back it's in trash can outside and some cleaning if your store wouldnt be a bad idea either no wonder people have gotten sick there SMH!!
Awful breakfast and poor service attitude. Avoid eating here.
No gluten free options
Horrible service. It started with the oven not working. Took awhile for guy to take my order and there was no one else there. He didn't seem to want to be there. Turkey sandwich was 7.99 but got charged 8.99. When I asked about, he said that was with the tax. The entire order had an 8.375% tax on it separately! Asked for a bottled drink and it wasn't very cold so I asked for a cup with ice. He said I would have to charge you for a cup.....really?! On the receipt it says "If it's not right, I will make it right." and it had the manager contact info on it. We called the manager and they reluctantly gave me a cup with ice....a small amount of ice too. He seemed to be spiteful about it. Just ridiculous! I emailed the manager twice afterwords and there was no reply. Subways in general seem to be getting worse.
Atmosphere: 1
Food: 3
Service: 1
Excellent service.
I paid $20 for and empty bowl. Because I didn't want veggies, they charge $4 for extra piece of bacon..
Atmosphere: 1
Food: 2
Service: 1
DO NOT GO UNLESS YOU WANT TO GET SICK. If I could give 0 stars I would. They served my boyfriend and I bad food. We were sick for almost 36 hours and it took me almost 12 to even get someone to answer the phone. Then they told me because I didn't go to the hospital that there was nothing they can do. All I wanted was my money back since we lost almost 2 days of our vacation but apparently that is too much to ask for. Avoid then like the plague
5 stars to the lady working the late shift alone (midnight). Admirable work ethic, she was calmed, prepared delicious sandwiches and had a very good attitude even though she had a big line of hungry people waiting to be served. To the manager - please monitor how busy the location is during the night and add the appropriate number of people. You are lucky to have her.
Restaurantji Recommends
The worst experience at a Subway! My family and I went at about 7pm for dinner. The girl comes up and is clearly angry to have to "work." I order my sandwich and ask for more olives on it. With a please. She looks at me and tosses it on the sandwich. My husband orders his. He specifically asks for "yellow mustard." She grabs mayonnaise and proceeds to put mayonnaise on it as he's trying to stop her before by saying "no, no, mustard." Then she tries wipe off the mayonnaise which is on the bread, bacon and meat. He kindly asks her if she can make it again because he can't have mayonnaise, he's allergic to it. She gives us the dirtiest look and says, "it's fine I wiped it off." My husband says no, could you please make another one. I step in and say sorry, he can't have mayonnaise. She then proceeded to say, "so you want me to throw this away and make another one? We said " yes, he can't have mayonnaise." By now she's starring me down. She goes over to another employee and asks her to make the sandwich, because she's so angry at this point I felt she just refused to help us. I even apologized to her for making her mad that SHE made a mistake. She admitted it was her fault. Being starred down after her admitted mistake made me so angry. The second lady made the sandwich correctly and was very nice about it. I can't believe they have someone working there that failed colors. He asked for "yellow mustard. " YELLOW MUSTARD. Twice. But he got mayonnaise. If she hates her job so much that she has to stare people down, maybe she should take up panhandling.
Unprofessional ar all . Worse ser ice customer I had for a long time. If u don't wanna work just stay home bro . Isn't my fault if u don't like your job or the place where u at ...
Went at 10pm and three employees told me they were closed. So clearly it's not 24 hours.
Go to a better subway this one has rude employees.
This place is located inside a Balley's hotel and casino, The worst service ever only one person working and there's Always A-line, I just understand why the manager just has one person there
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