The service is extremely slow. I was not acknowledged at all. I noticed that the male sandwich maker did not put the appropriate amount of meat on the 2 BMTs I ordered. When I pointed it out he basically was saying he didn’t understand me; he did not speak English well. I told him I would use Google Translate, then all of a sudden he understood and started putting the appropriate amount of meat on both of my sandwiches, without the assistance of google. He then made a “joke” when I asked for more pickles on one sandwich, stating you only get 3 pickles. Then he chuckled. Ultimately, I was not happy with the service and will not be going here again.
Atmosphere: 3
Food: 3
Service: 1
Robert
had a bad experience with the food and staff . customer service sucks .
Atmosphere: 3
Food: 2
Service: 1
Adam Murdoch
If I could give zero stars I would. I'm in California and I accidentally ordered from this location because I did at some point last year and it stuck around in my app. That is completely on me. I needed to cancel the order and get a refund because obviously I couldn't pick it up. I've called the store at least 15 to 20 times and no one ever answers. I sent an email through the virtual chat bot (the only way to do so) and have not heard back. This happened on Sunday. if someone could please let me know how to actually get a hold of someone to resolve my issue, I would appreciate it. Ideally it would be the manager replying to this review. To the Manager, and maybe more importantly to the regional manager, I know this location got my $17, but it's also getting a whole bunch of bad reviews. What is worth more? Please make it right.
Service: 1
Frolinda Mathias
Service is awful in this place. We used to have lunch here before work. This place needs big time improvement on their service. Management needs to hire employees with good customer service.
Atmosphere: 3
Food: 3
Service: 1
Hilton Nass
The customer service was great
Atmosphere: 5
Food: 5
Service: 5
lizeth Tapia
I went in to place an order for a pizza and it took her about 10 min to take our order , she proceeded to cook the pizza without asking me if I wanted any toppings on it ,and tried to hand me a cheese pizza and didnt even cut it . I asked if I could get some pepperoni and green peppers and she stated she's never done that before. I told her I get them all the time with toppings . So she put it back in for 2 seconds and handed me a pizza with raw pepperoni and raw bell peppers . She was not very friendly . I will never be back to this location. We ended up going to a different subway a little further and the guy cooked my pizza properly. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Lotion
Don’t bother going here in the evening on the weekend. They will have one worker working and you will spend minimum of thirty minutes just to get served.
Atmosphere: 4
Food: 3
Service: 1
Daniel Smith
Nachos were great but didnt look like photo
Atmosphere: 5
Food: 5
Service: 5
Zeb Dawson
You have been warned this franchise owner does not train their employees or clean their restaurants. They do not accept coupons or offers and have very rude employees. Stay away from Subway locations in Vegas. You’re better off not eating than risking these locations and don’t support this awful business owner.
Atmosphere: 1
Food: 1
Service: 1
Daniel Legesse
U have to speak Spanish to get ur food well prepare …I guess You will not come back here again order tuna and u can’t even see the tuna she don’t even care …when I ask her talking to coworkers and one customer later I saw she is in rush to go out with that person
Went in at lunchtime. One person working other sitting out front on lunch break, 12 people waiting in line. Dedication at its best.
Atmosphere: 3
Food: 5
Service: 3
Beverly Ritter
Subway has the best sandwiches
Atmosphere: 5
Food: 5
Service: 5
Williams Alexander
9:18am December 24 2024 The employees both of them very rude slow and talking to each other idk why they hire this people don’t even know how to speak English
Atmosphere: 1
Food: 1
Service: 1
Sherry Herrera
Workers here obviously don't care or pay attention. They are more focused on talking & gossiping with coworkers instead of making the order for the customer in front of them. In addition to no manager being present when an actual concern of purchase is brought up. Servers instead just say, "Oh that's new, we recently raised our prices" and "The manager is out at the moment". If the "manager" is going to "step out", then the employees on site should at least be properly trained.
Atmosphere: 1
Food: 3
Service: 1
Debbie Talbot
Don’t go to this location!!! Ordered in the app and it said 11:40 pick up. Walked inside was not greeted by any of the 3 men working. Told them I had an app order and they said it wasn’t done. While I waited I watched them argue with multiple people who were ordering. I asked them at one point how long they said they had time because it was an online order while they took care of 7 customers before they made my sandwich’s. 3 guys working all rude. One guy with a man bun was very rude to me and others while I was there . Finally got my food 20 mins later and it was wrong when I got home . Save yourself the headache and go to a different location
The service is extremely slow. I was not acknowledged at all. I noticed that the male sandwich maker did not put the appropriate amount of meat on the 2 BMTs I ordered. When I pointed it out he basically was saying he didn’t understand me; he did not speak English well. I told him I would use Google Translate, then all of a sudden he understood and started putting the appropriate amount of meat on both of my sandwiches, without the assistance of google. He then made a “joke” when I asked for more pickles on one sandwich, stating you only get 3 pickles. Then he chuckled. Ultimately, I was not happy with the service and will not be going here again.
Atmosphere: 3
Food: 3
Service: 1
had a bad experience with the food and staff . customer service sucks .
Atmosphere: 3
Food: 2
Service: 1
If I could give zero stars I would. I'm in California and I accidentally ordered from this location because I did at some point last year and it stuck around in my app. That is completely on me. I needed to cancel the order and get a refund because obviously I couldn't pick it up. I've called the store at least 15 to 20 times and no one ever answers. I sent an email through the virtual chat bot (the only way to do so) and have not heard back. This happened on Sunday. if someone could please let me know how to actually get a hold of someone to resolve my issue, I would appreciate it. Ideally it would be the manager replying to this review.
To the Manager, and maybe more importantly to the regional manager, I know this location got my $17, but it's also getting a whole bunch of bad reviews. What is worth more? Please make it right.
Service: 1
Service is awful in this place. We used to have lunch here before work. This place needs big time improvement on their service. Management needs to hire employees with good customer service.
Atmosphere: 3
Food: 3
Service: 1
The customer service was great
Atmosphere: 5
Food: 5
Service: 5
I went in to place an order for a pizza and it took her about 10 min to take our order , she proceeded to cook the pizza without asking me if I wanted any toppings on it ,and tried to hand me a cheese pizza and didnt even cut it . I asked if I could get some pepperoni and green peppers and she stated she's never done that before. I told her I get them all the time with toppings . So she put it back in for 2 seconds and handed me a pizza with raw pepperoni and raw bell peppers . She was not very friendly . I will never be back to this location. We ended up going to a different subway a little further and the guy cooked my pizza properly. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Don’t bother going here in the evening on the weekend. They will have one worker working and you will spend minimum of thirty minutes just to get served.
Atmosphere: 4
Food: 3
Service: 1
Nachos were great but didnt look like photo
Atmosphere: 5
Food: 5
Service: 5
You have been warned this franchise owner does not train their employees or clean their restaurants. They do not accept coupons or offers and have very rude employees. Stay away from Subway locations in Vegas. You’re better off not eating than risking these locations and don’t support this awful business owner.
Atmosphere: 1
Food: 1
Service: 1
U have to speak Spanish to get ur food well prepare …I guess
You will not come back here again
order tuna and u can’t even see the tuna she don’t even care …when I ask her talking to coworkers and one customer later I saw she is in rush to go out with that person
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went in at lunchtime. One person working other sitting out front on lunch break, 12 people waiting in line. Dedication at its best.
Atmosphere: 3
Food: 5
Service: 3
Subway has the best sandwiches
Atmosphere: 5
Food: 5
Service: 5
9:18am December 24 2024
The employees both of them very rude slow and talking to each other idk why they hire this people don’t even know how to speak English
Atmosphere: 1
Food: 1
Service: 1
Workers here obviously don't care or pay attention. They are more focused on talking & gossiping with coworkers instead of making the order for the customer in front of them. In addition to no manager being present when an actual concern of purchase is brought up. Servers instead just say, "Oh that's new, we recently raised our prices" and "The manager is out at the moment". If the "manager" is going to "step out", then the employees on site should at least be properly trained.
Atmosphere: 1
Food: 3
Service: 1
Don’t go to this location!!! Ordered in the app and it said 11:40 pick up. Walked inside was not greeted by any of the 3 men working. Told them I had an app order and they said it wasn’t done. While I waited I watched them argue with multiple people who were ordering. I asked them at one point how long they said they had time because it was an online order while they took care of 7 customers before they made my sandwich’s. 3 guys working all rude. One guy with a man bun was very rude to me and others while I was there . Finally got my food 20 mins later and it was wrong when I got home . Save yourself the headache and go to a different location
Atmosphere: 1
Food: 1
Service: 1
Loading...