Subway
9490 West Russell Road Suite # 102, Las Vegas
(725) 286-2705
Recent Reviews
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Hesitant to come back because of service but we came back because my son requested. Wow, the young man with the curls and the great attitude was awesome. We will certainly be back because of him! Great job finding him Subway! We visited 5/12 at 6:30pm for reference.
We love this location and grabbing breakfast on the weekends. Bella is the sweetest and kindest person. She always greets us with a smile and knows our order. She’s always working really hard and Subway is lucky to have her as an employee.
I've been coming here a lot lately after I pick up my little one from school. This restaurant is always clean, the 2 girls there, Yanis and Bella are always so kind and helpful. It can be a little busy at times and sometimes they are working alone so I've seen it get hectic, but they handle it like a champ! Bella has memorized mine and my daughter's order, so we don't even have to tell her anymore, she just starts making it when she sees us come in!
Ordered a delivery order through the app at this location and never received it, but took my money. Both the store manager and district manager have been no help in getting it back🤣
Absolutely terrible!!!!! NEVER AGAIN WILL I STEP FOOT INSIDE THIS SUBWAY, don’t waste your time. Don’t shit work and they never have anything in stock!!!
I was at this location to buy sub, Fort Apache and Russell. , and what Ive notice that employee on duty didnt even greet or saying thank you ..no personality, ..didnt even give eye contact , ..I was like how can a person be working on this type of industry,..?..this incident happens on Sept 23rd, 2024., at 7:20pm..I was standing there waiting so long and there were 3 other customers the notice samething, ...Subway must do better to keep enviroment more friendly flow, otherwise that would be main reason to keep losing customers and sales.
Atmosphere: 1
Food: 3
Service: 1
Nobody here is competent. This place sucks.
Atmosphere: 1
Food: 1
Service: 1
Worst service I have ever had at Subway. No acknowledgement when I entered. He was making sandwiches for a pickup order. I waited 10 minutes at counter while he was doing that. Not a single word acknowledgement. When he was done he said “what do you want”. No smile. Entire projected attitude was that I was bothering him.
Atmosphere: 1
Food: 3
Service: 1
Worker was high out of his mind, extremely quiet, bloodshot eyes and packed a days worth supply of spinach in my sandwich. Seen better days at subway for sure.
Atmosphere: 2
Food: 2
Service: 1
Food and service were good when I visited the other day.
Restaurantji Recommends
They did not have wrap options, they did not ask if I wanted the cheese melted and when I asked if they pressed the wrap, they said no. Looking forward to a better experience next time.
Atmosphere: 3
Food: 1
Service: 3
The biggest take away here is to watch them make your sandwiches because the Tables were dusty and The person who made the sandwiches isn’t really mindful of fresh quality. The avocados had more black marks on them then they were green and she still attempted to serve them to me, until I asked for fresh ones upon me getting fresh avocados added to my sandwich, the seed at the end of the avocado was in my sandwich, so not only is the place not mindful of quality they’re also not mindful of how dirty their tables were. It does not look like somebody prioritizes, dusting the tables off after dine in customers. I also had a situation happen where I ordered sandwiches to be delivered to my house the person who answered the phones was named Jason he told me that he would issue me a refund for my drinks and that it would just take him a while. I begin to call the next day to ask him if he was able to initiate the refund, he then explained to me that he cannot and that I will have to go through DoorDash. I contacted DoorDash, they weren’t able to confirm my order and I was just pretty much back-and-forth with misinformation , Finally I was able speak to the manager of subway I believe her name was Maria And I was asking her questions about how the protocol would go with contacting DoorDash if they were unaware of locating my order what can I do considering I never got the drinks with my orders from the day before that Jason misinformed me about Because a lady had just ordered seven sandwich orders right at the same time I happen to call. When the store manager got on the phone, there was no apology made to me. There was no “maybe I can issue some points “ She was just very combative and confrontational and she did not want to help me. I don’t think it’s fair that I have to write on Google because I really looked forward to having business with Subway. It’s a very new branch and they’re very close to my house as me and my family all work from home And business with them would’ve been very convenient and frequent. I’m just very unpleased with the first impression that this subway has given this part of the community and I really wish the manager was more apologetic, and I wish that her associates were more educated and not only how business runs but just basic cleaning and prioritizing cleanliness. I’m very unimpressed with the way I was talked to like I was a child and the manager was beyond disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cold Cut Combo
Unfortunately if u are a person of color the manger has stated numerous times to the African American employees she’s doesn’t like serving our kind (African American) she stated this in front of the entire work team so it’s not like she ashamed to say it and it wasn’t the only time she was caught talking trash about the specific race either it’s crazy you spend less time doing ur job as we see from the reviews as u do making racist comments and she can’t deny it there numerous people who heard it and seen itTerribly ran establishment as we see in everyone’s opinions
Atmosphere: 1
Service: 1
What a joke 2 times now they have taken my online order and have been closed. Has taken days to get my refunds as the staff won't issue refunds only the manager can who is never there. I've called to verify when she would be there and are hung up on. Last straw is tonight we show up and a lady runs up to the door and locks it points to a sign that says she is on break, it's 7pm. Wth
Atmosphere: 1
Food: 1
Service: 1
Listen to the other reviews. This subway is the worst I’ve been to. They are always out of something and really do not employ their employees to provide great service.
Atmosphere: 1
Food: 1
Service: 1
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