Absolutely terrible. How the heck can you run a company with improper SOPs in place. I have to wait for 30+ minutes IN LOBBY for my order cause of why?! Busy time? Well I ordered 55 minutes ahead prior to your busy time. Why wasn't I checked in? Cause improper SOPs.
Will change review when remedy is met.
Atmosphere: 1
Food: 5
Service: 1
Doug Elfman
Everyone who works here is super nice! They should all get more pay and benefits xoxo
Roger Parkerson
This time service totally different as in missing. Maybe different management that doesn't care? Still clean, but chairs sure are uncomfortable to sit in! My previous review: Typical Taco Bell. This one is relatively new and very clean. While I was eating lunch, 2 different employees came out at different times to clean tables, etc. Food was good and it's a cheerful environment to eat in.
Atmosphere: 2
Food: 4
Service: 2
Ella Brooks
The customer service was great and so was the food. My order was completed quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
Aiden Grobl
There is no reason why fast food should take over 25 minutes to make. Its ridiculous
Service: 1
Jason David
Messed up the order and refused to answer the phone to deal with it. Had to drive all the way back to the store.
Atmosphere: 1
Food: 1
Service: 1
Josh k
Mediocre quality and always rude at the window.
Chris
Love this location, they are always improving, just made amazing upgrades inside and out.
Angela Lizada, Esq. (Leavitt Law Firm)
They will NEVER give you everything you pay for here. They seal your to go order, make you prove it’s your order (like you just randomly guess the name of the only pickup order), and at least 75% of the time they forget something. Tonight it was 1/4 of my order not in the sealed bag. I drive back to the restaurant so my kids can actually eat the food I’ve paid for and I have to wait 10 minutes so they can make the food.
Atmosphere: 1
Food: 1
Service: 1
Samantha Savage
Anna was incredibly helpful during an order mishap. Very happy with the folks running the Durango stores.
Incredibly nice employees! Great food and fast service! Nicholas is a very kind person and genuinely made my day so much better!
Atmosphere: 5
Food: 5
Service: 5
Vw Vegas
So I have not had a chilli cheese burrito in 15 years since it was removed from the menu. I seen they came back and decided to get a few and to my surprise they were $4 each! Ok whatever I had to have them. 2 bites and they were gone, got me to thinking these use to be I think $.79 and I get it this was in the mid 90's. My point is, I can see how the Fast Food industry is struggling with less customers but I also know your profits are through the roof and I can clearly see how charging what you do for what we the customer gets. Maybe in another 15 years I'll give you a try. COMPLETE RIPOFF y'all are. For the $12 I spent on 4 burritos I could have gotten real unprocessed mexican food for less money and gotten more. To my surprise, they were about the size of a credit card and thinner than a dollar bill! Also the girl with all of the rings in her face should not be seen by the public in the drive thru and get the fan fixed outside the window, it sounds like its about to fall off and hit someone's car.
Atmosphere: 1
Food: 2
Service: 1
Damon Thompson
Ordered a chicken quesadilla and wasn't asked about sour cream. Nothing major.
Atmosphere: 5
Food: 5
Service: 4
Tanya Lepe
Honestly you’re better off going to jack next door . The food looks mishandled I couldn’t even tell what I ordered and when I called to verify with the manager because I believed I had received the wrong order she was rude . The tortilla from my soft taco and burrito smelled like someone just smoke a cigarette .. never returning To This location again
Absolutely terrible. How the heck can you run a company with improper SOPs in place. I have to wait for 30+ minutes IN LOBBY for my order cause of why?! Busy time? Well I ordered 55 minutes ahead prior to your busy time. Why wasn't I checked in? Cause improper SOPs.
Will change review when remedy is met.
Atmosphere: 1
Food: 5
Service: 1
Everyone who works here is super nice! They should all get more pay and benefits xoxo
This time service totally different as in missing. Maybe different management that doesn't care? Still clean, but chairs sure are uncomfortable to sit in! My previous review:
Typical Taco Bell. This one is relatively new and very clean. While I was eating lunch, 2 different employees came out at different times to clean tables, etc. Food was good and it's a cheerful environment to eat in.
Atmosphere: 2
Food: 4
Service: 2
The customer service was great and so was the food. My order was completed quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
There is no reason why fast food should take over 25 minutes to make. Its ridiculous
Service: 1
Messed up the order and refused to answer the phone to deal with it. Had to drive all the way back to the store.
Atmosphere: 1
Food: 1
Service: 1
Mediocre quality and always rude at the window.
Love this location, they are always improving, just made amazing upgrades inside and out.
They will NEVER give you everything you pay for here. They seal your to go order, make you prove it’s your order (like you just randomly guess the name of the only pickup order), and at least 75% of the time they forget something. Tonight it was 1/4 of my order not in the sealed bag. I drive back to the restaurant so my kids can actually eat the food I’ve paid for and I have to wait 10 minutes so they can make the food.
Atmosphere: 1
Food: 1
Service: 1
Anna was incredibly helpful during an order mishap. Very happy with the folks running the Durango stores.
Service: 5
Restaurantji Recommends
Nice and easy 👌 Staff was noticeably fast
Atmosphere: 4
Food: 4
Service: 4
Incredibly nice employees! Great food and fast service! Nicholas is a very kind person and genuinely made my day so much better!
Atmosphere: 5
Food: 5
Service: 5
So I have not had a chilli cheese burrito in 15 years since it was removed from the menu. I seen they came back and decided to get a few and to my surprise they were $4 each! Ok whatever I had to have them. 2 bites and they were gone, got me to thinking these use to be I think $.79 and I get it this was in the mid 90's. My point is, I can see how the Fast Food industry is struggling with less customers but I also know your profits are through the roof and I can clearly see how charging what you do for what we the customer gets. Maybe in another 15 years I'll give you a try. COMPLETE RIPOFF y'all are. For the $12 I spent on 4 burritos I could have gotten real unprocessed mexican food for less money and gotten more. To my surprise, they were about the size of a credit card and thinner than a dollar bill!
Also the girl with all of the rings in her face should not be seen by the public in the drive thru and get the fan fixed outside the window, it sounds like its about to fall off and hit someone's car.
Atmosphere: 1
Food: 2
Service: 1
Ordered a chicken quesadilla and wasn't asked about sour cream. Nothing major.
Atmosphere: 5
Food: 5
Service: 4
Honestly you’re better off going to jack next door . The food looks mishandled I couldn’t even tell what I ordered and when I called to verify with the manager because I believed I had received the wrong order she was rude . The tortilla from my soft taco and burrito smelled like someone just smoke a cigarette .. never returning
To
This location again
Atmosphere: 1
Food: 1
Service: 1
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