The Coffee Bean & Tea Leaf

Did drive thru thought it had a long line, it moved quickly. Pleasant greeting at the speaker and welcoming hello and smile when I got to the window.

Atmosphere: 4

Food: 4

Service: 5

Worst experience in a coffee shop, the girl had the worst costumer service skills and call back to speak to the manager (just to give them the feed back, I did not wanted anything for free or discounted) Maddy answers and said that there was nothing she could do. We sure wont be going to this location any more. I was never disrespectful and the barista was so agonizingly disrespectful. But what ever is guess in this location staff get away with treating paying customer like dirt.

Service: 1

Awesome Coffee Bean . New decor coffeehouse vibe so clean

Atmosphere: 5

Food: 4

Service: 5

It's a good feeling when the baristas remember you and exactly how you want your coffee. Extremely good customer service.

Atmosphere: 4

Food: 4

Service: 5

While I've always enjoyed the wonderful atmosphere of this shop during my visits, I've recently encountered some disappointments. My regular routine involves swinging by the drive-thru on my way to meetings, but lately, the coffee has been consistently tasting burnt. Although I've politely requested remakes on several occasions, it's disheartening to face this issue repeatedly.

Today's visit was particularly disheartening as the woman at the drive-thru seemed rather unfriendly, possibly due to the overwhelming rush. While I typically appreciate the friendly banter from baristas, it was noticeably absent today. It's concerning to witness a decline in the quality of service and products at this establishment.

While I've always preferred this place over Starbucks, the recent string of negative experiences is concerning. I sincerely hope the management takes steps to address these issues promptly and restore the high standards that initially won my loyalty.

Atmosphere: 5

Food: 1

Service: 1

Good matcha latte. Really satisfied with the flavor.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Lattes Cookie Butter Iced Latte

Come on how do you get regular hot coffee wrong when you repeatedly repeat 3 times!! I know you’re new today! Come on I likeThis location cause the service is always great and they get the coffee right! No cream or no sugar!!

Arly was the best!! Her recommendation was bomb. I love this location for the whole team. Everyone is bomb!

Atmosphere: 5

Food: 5

Service: 5

I recently moved to this side of town and I am so happy I stopped to try this location after having bad experiences at other locations. Arly is so friendly and has GREAT customer service. There was an issue with my app and Gracie took care of me and made sure I got my bday coffee. I look forward to coming by and getting coffee because of the excellent service

Atmosphere: 5

Food: 5

Service: 5

I recently moved to this side of town and I am so happy I stopped to try this location after having bad experiences at other locations. Arly is so friendly and has GREAT customer service. There was an issue with my app and Gracie took care of me and made sure I got my bday coffee. I look forward to coming by and getting coffee because of the excellent service

Atmosphere: 5

Food: 5

Service: 5

There is an employee named Isaac that has the best customer service! I go through the drive through often and I always know when it's him because he is so personable, informative with new drinks and suggestions, and I never feel rushed. He's genuine and seems happy to service customers. I rarely leave reviews but he goes above and beyond and I wanted him to know that he's appreciated!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Coffees Vanilla Iced Coffee

Maybe CoffeeBean shouldn’t nickel & dime their regular customers for a literal splash of half & half to an already $5 drink. “Per policy, we charge for a splash of milk.” Seriously - not a great way to get tips.Over this business and its unreasonable “policies.” Really unfortunate that upper management can’t solve their payment issues, either.Not to mention the multiple times my drink was made incorrectly and I had to pull back around to explain how even though I asked for it correctly, the person didn’t put my order in right. Maybe make sure everyone repeats the order back to the customer?

Atmosphere: 2

Food: 1

Service: 2

Staff was okay until I tried to return drink due it tasting watered down and flavorless. (Drinks ordered cookies & cream and cookie crumble) I even told them I don’t want my money back just wanted to tell them. Both girls behind the counter acted as if they took it personally. Never will I return to this one and the reason Starbucks is is on every corner and this business isn’t.

Atmosphere: 3

Food: 1

Service: 1

Kid-friendliness: Arly is the best worker I have ever seen!! She is so nice! Keep up the good work -Brooklyn and Isaac

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Coffees Vanilla Iced Coffee

Wonderful coffee! Also, the staff are fantastic. My daughter was having a terrible day and the barista decorated he cup with stickers and messages. It may sound like a small thing, but it made her day.

Atmosphere: 5

Service: 5