Tropical Smoothie Cafe

The smoothie was amazing

INCREDIBLE - Andre went above and beyond. Please give him a raise!!

Was great 👍

If I could give this location a 0/5 I would. Took 10 minutes for someone to even acknowledge us at the drive through, and 20 additional minutes to fulfill our order. We were the ONLY people at the store, drive through & inside. On top of the slow service, our food was horrible. We ordered a smoothie bowl and it was completely frozen….as if someone had previously ordered it and it was put in a freezer to keep it cold for a new customer. We couldn’t even eat it. Do not come here….save your money & time.

Last time ordering here, one too many chances. Took 10 -15 Mins just to be acknowledged at the drive thru, drove around (NO OTHER CUSTOMERS, MIND YOU) waited for an order that I asked for the meat to be replaced with lettuce. Got in my car to eat, and had a wrap full of Parmesan crotons and barely any lettuce as I asked, not wasting my money here any more. It’s always ppl in here that act like they don’t want to work. CLOSE this location asap.

Went inside to order, only one gentleman working, other on lunch. Our orders came out fast and they were delicious. Thank you !

Tropical Smoothie on Novat street is the worst! Every time I go there they are in the middle of “shift exchange or some type of counting “ I think they are lying …. For 5 years now nothing change! it’s a wait every single time. they have the same excuse every single time. Every time is crazy ! i go to it because it’s convenient by my house & I want something healthy.

They never get my order correct. The staff is generally rude and inattentive.
The last time I went, I was the only person in the drive thru and no one inside. I waited 10 minutes to even be helped and waited another 10 minutes to get my shake. One item with no one else there took 20 minutes.

Needs more employees, or someone who can handle a Thursday lunch rush by themselves.

Atmosphere: 1

Service: 1

Drive through was closed

Atmosphere: 1

Food: 1

Service: 1

If i saw what happens in this establishment via YouTube, I would laugh and find it hilarious. But witnessing the lack of competency and incapability first hand is frustrating to sit through and reduces my faith in humanity. How do people (like the ones working at this location) convince someone to hire them? If you don't believe that the education system and parents are failing our children and the future of tomorrow, go to this location and order a smoothie. After waiting one hour in line, you will have changed your mind. Youll also receive an item you did not order. What you will not receive is good customer service. You will gain new reasons to pray but you will loose all faith in humanity. I don't want my money back, I can make more money. I want my time back. That was a waste of an hour of my life I will never get back. And because I blocked in the drive-thru, I couldn't escape. It was being forced to watch common sense become not common, and that's a very painful thing to witness.

Atmosphere: 1

Food: 1

Service: 1

I've sat in line for 30 minutes twice in the last month with one car in front of me and zero customers inside only to get my single order made incorrectly and to receive the worst customer service either. The owner of this place needs to sell out. Prime location and probably struggling to make revenue due to one bad hire after another. Hit me up id love to buy this location from you and apply a culture of quality and customer service. I'd have this place with packed inside and out with wait times under 2 minutes an order. SOS 101

Atmosphere: 1

Food: 1

Service: 1

Ordered 3 different bowls. All 3 tasted old and rancid. Disgusting.

Atmosphere: 1

Food: 1

Service: 1

“We’ll be right with you” at the drive thru but made me wait 10 mins. Couldn’t order so I just drove away. There were no customers inside or in the drive thru

Atmosphere: 1

Food: 3

Service: 1

⭐⭐⭐⭐⭐

I've been to several Tropical Smoothie locations, but the one on Cheyenne truly stands out, especially thanks to one amazing employee who works nights. The smoothies here are consistently better than any other location I've visited! There's something about the attention to detail, flavor, and overall quality that sets this place apart. Every time I come, it's perfectly blended, fresh, and bursting with flavor.

This night shift employee really knows how to craft the perfect smoothie every time. He takes pride in his work, and it shows! My buddy and I make a point to come to this specific location because we know the smoothies will always be up to par, if not better, than the others.

I highly recommend this location if you're looking for the best Tropical Smoothie experience!