Took my money but never told me the drink machine wasn't working or that they were out of ketchup. Bad management. Place shouldn't be open under these circumstances
Teresa Markham (ReezaLynn)
We usually go through the drive trough. We order the same exact thing 4-5 times a week. We were using the drive-through because when we were inside, the dining room has had dirty tables or finished food left on tables. 3 out of the 5 visits a week, we have to go inside after checking our food & finding that 1 to all 3 of our sandwiches have been made wrong. It BTW isn't a complicated order. 2 plain bacon double cheese burgers & 1 baconator Jr with no ketchup. I'm allergic to tomatoes ?. Meaning the fact they are obviously not concerned with how they do their jobs could land people like myself in a hospital. It is obvious that the mangers are more concerned with being friends with their employees than making the employees do their jobs. Because while they are making orders wrong, when you come in, they are all laughing & joking & have a good ol' time. While the whole time taking up our time by us having to go inside & wait for them to remake the order while a part of the order gets cold. We have started to drive miles out of our now just to not go to this Wendy's. All the incidents have been after 4 pm, so there are no problems with the morning shift ever, but wow, the night shift is losing faithful customers. Most times these days, we skip Wendy's all together & go to a different place where we can go inside to eat & not be searching for a clean table, or go through the drive through & have our order be right so it can all be eat hot & together. With the economy being what it is, I am sure there are plenty of people that would love to have their jobs. People that would respect the very basic standards of a food establishment. Maybe perhaps it's a management's inability to not only hire the right type of personality for the jobs. Or maybe it's the manager's inability to properly train or enforce basic rules. This is super disappointing, cause quite frankly. A baconator is my go to.
Atmosphere: 1
Food: 1
Service: 1
Angela Best
Asked for extra tomato ?. Only got one slice. :-(
Atmosphere: 4
Food: 3
Service: 3
Lynn Matthews
Not as good as it used to be. Won't go again.
Atmosphere: 3
Food: 2
Service: 3
Fen Zanger
Waited for nearly 10 minutes for my fries and chicken wrap. The fries were leathery and tasted like old oil as well as tasting off. Go to any other Wendy's if you're in the mood for Wendy's.
Atmosphere: 1
Food: 3
Service: 1
Shania Jacobson
Definitely don't go here if you are short on time they will sense it and take longer. And if you place a mobile order it will most definitely not be on the mobile order pick up racks. Instead they want you to go up to the pick counter where they will also ignore you.
Dakota Smith
This location needs to close! The headsets never work at the drive thru, the workers are lazy and act as if they are being bothered. The food is awful. The soda machines never work.
Atmosphere: 1
Food: 1
Service: 1
Amanda Bradley
For the second time they forgot to give us items. Then when we went in to get the 3 items we asked for the some of the thing they forgot for the sides (sour cream, butter, salsa, straws....) they still didn't give them to us. Also there was standing water on the ground in the back that was totally visible. The beef in the chili for the taco salad was like they just threw a burger in there and called it good
Atmosphere: 1
Food: 1
Service: 1
CAPTAIN OBVIOUS
Terrible experience on 2/4/24 8:10 pm. Me and my husband walked in the restaurant to have dinner we reached the front counter and there there was no one there no customers no employees. Then a guy named Mason strolls to the front doesn’t greet us or nothing just stands there. We proceeded to place our order for dine in, three or four minutes pass he brings us our food to the table in a to go bag and notifies that they’re out of salads didn’t offer a refund didn’t offer an apology didn’t offer another menu item, Nothing just walks away I let my husband know what he just said, and my husband asked are they gonna give you your money back? I’m like he didn’t say anything but I would hope I would get my money back. Then my husband opened his food to find that it was made wrong and the bread was burned so my husband was like just return everything and get all of our money back, I go to the front counter and the manager says I can’t give you a refund When clearly They don’t have what I ordered and what they do have is not right. I was too stunned to speak. She did give me my money back in cash when I paid in card and said somehow we have to make $29 back. I would never return to this location or recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
M B
Terrible experience on 2/4/24 8:10 pm. Me and my husband walked in the restaurant to have dinner we reached the front counter and there there was no one there no customers no employees. Then a guy named Mason strolls to the front doesn’t greet us or nothing just stands there. We proceeded to place our order for dine in, three or four minutes pass he brings us our food to the table in a to go bag and notifies that they’re out of salads didn’t offer a refund didn’t offer an apology didn’t offer another menu item, Nothing just walks away I let my husband know what he just said, and my husband asked are they gonna give you your money back? I’m like he didn’t say anything but I would hope I would get my money back. Then my husband opened his food to find that it was made wrong and the bread was burned so my husband was like just return everything and get all of our money back, I go to the front counter and the manager says I can’t give you a refund When clearly They don’t have what I ordered and what they do have is not right. I was too stunned to speak. She did give me my money back in cash when I paid in card and said somehow we have to make $29 back. I would never return to this location or recommend this restaurant.
Recommended dishes: Wendy’S French Fries, Wendy’S Baked Potatoes
Bradley C
You will sit in the drive thru for a minimum of 10-20 minutes before they take your order. Then after that you will wait for another 10 minutes before they give you your order.
Atmosphere: 4
Food: 4
Service: 1
Jorge Sanchez
Joseph was awesome at the drive-thru. Great service, very efficient and friendly. The food was really good here too.
Food: 5
Service: 5
Recommended dishes: Baconator Fries
Olivia “OizDone” Derico
The service is a little too slow for drive thru during the evening and late night hours.
Took my money but never told me the drink machine wasn't working or that they were out of ketchup. Bad management. Place shouldn't be open under these circumstances
We usually go through the drive trough. We order the same exact thing 4-5 times a week. We were using the drive-through because when we were inside, the dining room has had dirty tables or finished food left on tables. 3 out of the 5 visits a week, we have to go inside after checking our food & finding that 1 to all 3 of our sandwiches have been made wrong. It BTW isn't a complicated order. 2 plain bacon double cheese burgers & 1 baconator Jr with no ketchup. I'm allergic to tomatoes ?. Meaning the fact they are obviously not concerned with how they do their jobs could land people like myself in a hospital. It is obvious that the mangers are more concerned with being friends with their employees than making the employees do their jobs. Because while they are making orders wrong, when you come in, they are all laughing & joking & have a good ol' time. While the whole time taking up our time by us having to go inside & wait for them to remake the order while a part of the order gets cold. We have started to drive miles out of our now just to not go to this Wendy's. All the incidents have been after 4 pm, so there are no problems with the morning shift ever, but wow, the night shift is losing faithful customers. Most times these days, we skip Wendy's all together & go to a different place where we can go inside to eat & not be searching for a clean table, or go through the drive through & have our order be right so it can all be eat hot & together. With the economy being what it is, I am sure there are plenty of people that would love to have their jobs. People that would respect the very basic standards of a food establishment. Maybe perhaps it's a management's inability to not only hire the right type of personality for the jobs. Or maybe it's the manager's inability to properly train or enforce basic rules. This is super disappointing, cause quite frankly. A baconator is my go to.
Atmosphere: 1
Food: 1
Service: 1
Asked for extra tomato ?. Only got one slice. :-(
Atmosphere: 4
Food: 3
Service: 3
Not as good as it used to be. Won't go again.
Atmosphere: 3
Food: 2
Service: 3
Waited for nearly 10 minutes for my fries and chicken wrap. The fries were leathery and tasted like old oil as well as tasting off. Go to any other Wendy's if you're in the mood for Wendy's.
Atmosphere: 1
Food: 3
Service: 1
Definitely don't go here if you are short on time they will sense it and take longer. And if you place a mobile order it will most definitely not be on the mobile order pick up racks. Instead they want you to go up to the pick counter where they will also ignore you.
This location needs to close! The headsets never work at the drive thru, the workers are lazy and act as if they are being bothered. The food is awful. The soda machines never work.
Atmosphere: 1
Food: 1
Service: 1
For the second time they forgot to give us items. Then when we went in to get the 3 items we asked for the some of the thing they forgot for the sides (sour cream, butter, salsa, straws....) they still didn't give them to us. Also there was standing water on the ground in the back that was totally visible. The beef in the chili for the taco salad was like they just threw a burger in there and called it good
Atmosphere: 1
Food: 1
Service: 1
Terrible experience on 2/4/24 8:10 pm. Me and my husband walked in the restaurant to have dinner we reached the front counter and there there was no one there no customers no employees. Then a guy named Mason strolls to the front doesn’t greet us or nothing just stands there. We proceeded to place our order for dine in, three or four minutes pass he brings us our food to the table in a to go bag and notifies that they’re out of salads didn’t offer a refund didn’t offer an apology didn’t offer another menu item, Nothing just walks away I let my husband know what he just said, and my husband asked are they gonna give you your money back? I’m like he didn’t say anything but I would hope I would get my money back. Then my husband opened his food to find that it was made wrong and the bread was burned so my husband was like just return everything and get all of our money back, I go to the front counter and the manager says I can’t give you a refund When clearly They don’t have what I ordered and what they do have is not right. I was too stunned to speak. She did give me my money back in cash when I paid in card and said somehow we have to make $29 back. I would never return to this location or recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience on 2/4/24 8:10 pm. Me and my husband walked in the restaurant to have dinner we reached the front counter and there there was no one there no customers no employees. Then a guy named Mason strolls to the front doesn’t greet us or nothing just stands there. We proceeded to place our order for dine in, three or four minutes pass he brings us our food to the table in a to go bag and notifies that they’re out of salads didn’t offer a refund didn’t offer an apology didn’t offer another menu item, Nothing just walks away I let my husband know what he just said, and my husband asked are they gonna give you your money back? I’m like he didn’t say anything but I would hope I would get my money back. Then my husband opened his food to find that it was made wrong and the bread was burned so my husband was like just return everything and get all of our money back, I go to the front counter and the manager says I can’t give you a refund When clearly They don’t have what I ordered and what they do have is not right. I was too stunned to speak. She did give me my money back in cash when I paid in card and said somehow we have to make $29 back. I would never return to this location or recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff and manager was the best hands down. Top
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Wendy’S Baked Potatoes
You will sit in the drive thru for a minimum of 10-20 minutes before they take your order. Then after that you will wait for another 10 minutes before they give you your order.
Atmosphere: 4
Food: 4
Service: 1
Joseph was awesome at the drive-thru. Great service, very efficient and friendly. The food was really good here too.
Food: 5
Service: 5
Recommended dishes: Baconator Fries
The service is a little too slow for drive thru during the evening and late night hours.
Food: 4
Service: 3
Did not go
Atmosphere: 4
Food: 5
Service: 5