Fabian is killing it with great customer service! environment was chill as well I really appreciate you guys
Angela Stewart
I’ve ordered bone in wings, wedges and veggies 3 times. Wings were cooked crispy just how I like them. Wedges were hot and fresh as well. The only issue I’ve experienced has been with the veggies. They’re not very fresh and they give a small amount.
Other than that, so far so good.
Ricky R.
I have ordered takeout bone-in wings from this location several times, and aside from one misstep, I have had excellent experiences. The misstep I mentioned occurred when I ordered a combination plate of buffalo mild and lemon pepper wings; the mild wings didn’t have any sauce on them, and the restaurant closed shortly after I ordered them, so I couldn’t take them back.
A few days later, I called and spoke to manager Nessa about the mild wings being sauceless, and she was pleasant and understanding. She offered me a credit for a future order. I used the credit and spoke with an employee who said Wingstop changed the recipe, so they cook the wings so the buffalo sauce soaks in. The employee put some extra buffalo sauce into my order, and even with the sauce, it still didn’t taste as good as when the wings came saturated with buffalo sauce.
I placed another order and inquired about the new way they make the buffalo mild wings from a female employee, and she said Wingstop hasn’t changed anything, but the employees aren’t making it right.
I loved the way the mild wings came saturated with sauce before, and I am not fond of the “ let the sauce soak in” approach. Therefore, I will order all lemon pepper wings until they return to the wet buffalo mild wings.
I ordered mild buffalo wings at a different location, and they were the tasty, wet, mild wings I love, so there must be a learning curve in the kitchen here. Regardless, all the staff I encountered have been pleasant, and it’s not killing me not to eat the mild wings. This restaurant is still five stars despite the learning curve in the kitchen. I will continue to eat their scrumptious lemon pepper wings in the meantime.
Jeff Pangkee
Over priced wings and they were small. Waste of time going there.
JuJubear
They say they except debit but kept running my card as credit so it wouldn't go through even though that card works everywhere that excepts debit. Also the air conditioner is not cool enough in the customer area.
Jamal
Customer service is terrible just a bunch of young kids behind the counter
Peggy Westfall
Order was made but the Dasher took the food because they can't get in the gate they made it right but unfortunately it came back cold but to tell you that they corrected this on the utmost level is an understatement they are amazing and I will be a return Customer because of the manager1
Montrese Hope (Trese Nicole)
The female mananger currently working on12. 03.24 at 2: 30 needs better customer service skills( or training). Learn to ask questions before saying what you can't/ won't do when it comes to working with another company for an event. You cost your "franchise" money because of you lack of business sense.... I'm sure the corporate Wingstop location will gladly take our current and future business.
Service: 1
Cinthya Flores
Good food, the service person was nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings and Fries Combo
Gulsoom Nezam
I waited 30 minutes to receive bones for $30 plus! Ridiculous, you can do better Wing stop! Shameful!
Order well dine wings Got.cold.soggy rubbery wings. Fries were cold soggy and had so much salt they were unedible beware not worth the money stick to
Atmosphere: 3
Food: 1
Service: 3
Carlos Cruz-Cruz
Won’t pick up the phone. Tried for 30 minutes. Go to Rosattis or Joes NY pizza instead.
Atmosphere: 1
Food: 1
Service: 1
Alexandria Oggs
Had a few hiccups with the order, initially with DoorDash, as the delivery was not mine. I contacted the dasher, and basically there was no resolve. I contacted the store and spoke with (Desmani), who attempted to initially assist me. She was kind overall. Was transferred to the manger who provided options to assist. Ultimately we went to pick up. Picked up the order, got home and before we could open it a respondent called and apologized as the order that was picked up was not remade, we had picked up the original order. The respondent apologized and was kind about the matter. We were offered a credit for the inconvenience. Although the experience was a bit more difficult than I’d prefer. I want to thank the staff for taking accountability for a mistake that was not necessarily theirs. While still maintaining a level of professionalism and grace that is rare in today’s society. Thank you for being patient and assisting the best way possible!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: French Fries, Chicken Wings
C Caldwell
I just ordered over $60+ of food through the AI that repeated my order back. When I got to the location to pay for my order the Cashier repeated my order as well. I had ordered all my boneless wings BBQ and the tenders all hot honey. When the order was given to us the employee repeated it back as BBQ. When we got home all items were hot honey. When we brought the food back the manager refused to make the order right advised me it was the AI’s fault and for me to call the store next time by pressing 0. I was totally unhappy with all this food that we can’t eat because it was wrong and now cold because we had to go back to the store. I will never order from that store again. They typically forget to give the dipping sauce but this incident takes it to another level for me. For a manager to not except the blame and find a solution is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Alan Frank
I like Wingstop, and the best in Las Vegas remains in Santa Fe Casino. But, this location is trying hard, and I commend them on their efforts and the pace they keep as they are slammed frequently. Thank you, BD locale! Effort appreciated!
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chicken Wings, Hot Wings and Fries Combo
Fabian is killing it with great customer service! environment was chill as well I really appreciate you guys
I’ve ordered bone in wings, wedges and veggies 3 times. Wings were cooked crispy just how I like them. Wedges were hot and fresh as well. The only issue I’ve experienced has been with the veggies. They’re not very fresh and they give a small amount.
Other than that, so far so good.
I have ordered takeout bone-in wings from this location several times, and aside from one misstep, I have had excellent experiences. The misstep I mentioned occurred when I ordered a combination plate of buffalo mild and lemon pepper wings; the mild wings didn’t have any sauce on them, and the restaurant closed shortly after I ordered them, so I couldn’t take them back.
A few days later, I called and spoke to manager Nessa about the mild wings being sauceless, and she was pleasant and understanding. She offered me a credit for a future order. I used the credit and spoke with an employee who said Wingstop changed the recipe, so they cook the wings so the buffalo sauce soaks in. The employee put some extra buffalo sauce into my order, and even with the sauce, it still didn’t taste as good as when the wings came saturated with buffalo sauce.
I placed another order and inquired about the new way they make the buffalo mild wings from a female employee, and she said Wingstop hasn’t changed anything, but the employees aren’t making it right.
I loved the way the mild wings came saturated with sauce before, and I am not fond of the “ let the sauce soak in” approach. Therefore, I will order all lemon pepper wings until they return to the wet buffalo mild wings.
I ordered mild buffalo wings at a different location, and they were the tasty, wet, mild wings I love, so there must be a learning curve in the kitchen here. Regardless, all the staff I encountered have been pleasant, and it’s not killing me not to eat the mild wings. This restaurant is still five stars despite the learning curve in the kitchen. I will continue to eat their scrumptious lemon pepper wings in the meantime.
Over priced wings and they were small. Waste of time going there.
They say they except debit but kept running my card as credit so it wouldn't go through even though that card works everywhere that excepts debit. Also the air conditioner is not cool enough in the customer area.
Customer service is terrible just a bunch of young kids behind the counter
Order was made but the Dasher took the food because they can't get in the gate they made it right but unfortunately it came back cold but to tell you that they corrected this on the utmost level is an understatement they are amazing and I will be a return Customer because of the manager1
The female mananger currently working on12. 03.24 at 2: 30 needs better customer service skills( or training). Learn to ask questions before saying what you can't/ won't do when it comes to working with another company for an event. You cost your "franchise" money because of you lack of business sense.... I'm sure the corporate Wingstop location will gladly take our current and future business.
Service: 1
Good food, the service person was nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings and Fries Combo
I waited 30 minutes to receive bones for $30 plus! Ridiculous, you can do better Wing stop! Shameful!
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Order well dine wings Got.cold.soggy rubbery wings. Fries were cold soggy and had so much salt they were unedible beware not worth the money stick to
Atmosphere: 3
Food: 1
Service: 3
Won’t pick up the phone. Tried for 30 minutes. Go to Rosattis or Joes NY pizza instead.
Atmosphere: 1
Food: 1
Service: 1
Had a few hiccups with the order, initially with DoorDash, as the delivery was not mine. I contacted the dasher, and basically there was no resolve. I contacted the store and spoke with (Desmani), who attempted to initially assist me. She was kind overall. Was transferred to the manger who provided options to assist. Ultimately we went to pick up. Picked up the order, got home and before we could open it a respondent called and apologized as the order that was picked up was not remade, we had picked up the original order. The respondent apologized and was kind about the matter. We were offered a credit for the inconvenience. Although the experience was a bit more difficult than I’d prefer. I want to thank the staff for taking accountability for a mistake that was not necessarily theirs. While still maintaining a level of professionalism and grace that is rare in today’s society. Thank you for being patient and assisting the best way possible!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: French Fries, Chicken Wings
I just ordered over $60+ of food through the AI that repeated my order back. When I got to the location to pay for my order the Cashier repeated my order as well. I had ordered all my boneless wings BBQ and the tenders all hot honey. When the order was given to us the employee repeated it back as BBQ. When we got home all items were hot honey. When we brought the food back the manager refused to make the order right advised me it was the AI’s fault and for me to call the store next time by pressing 0. I was totally unhappy with all this food that we can’t eat because it was wrong and now cold because we had to go back to the store. I will never order from that store again. They typically forget to give the dipping sauce but this incident takes it to another level for me. For a manager to not except the blame and find a solution is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
I like Wingstop, and the best in Las Vegas remains in Santa Fe Casino. But, this location is trying hard, and I commend them on their efforts and the pace they keep as they are slammed frequently. Thank you, BD locale! Effort appreciated!
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chicken Wings, Hot Wings and Fries Combo
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