The female mananger currently working on12. 03.24 at 2: 30 needs better customer service skills( or training). Learn to ask questions before saying what you can't/ won't do when it comes to working with another company for an event. You cost your "franchise" money because of you lack of business sense.... I'm sure the corporate Wingstop location will gladly take our current and future business.
Service: 1
Cinthya Flores
Good food, the service person was nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings and Fries Combo
Gulsoom Nezam
I waited 30 minutes to receive bones for $30 plus! Ridiculous, you can do better Wing stop! Shameful!
Atmosphere: 3
Food: 1
Service: 3
Jason
Order well dine wings Got.cold.soggy rubbery wings. Fries were cold soggy and had so much salt they were unedible beware not worth the money stick to
Atmosphere: 3
Food: 1
Service: 3
Carlos Cruz-Cruz
Won’t pick up the phone. Tried for 30 minutes. Go to Rosattis or Joes NY pizza instead.
Atmosphere: 1
Food: 1
Service: 1
Alexandria Oggs
Had a few hiccups with the order, initially with DoorDash, as the delivery was not mine. I contacted the dasher, and basically there was no resolve. I contacted the store and spoke with (Desmani), who attempted to initially assist me. She was kind overall. Was transferred to the manger who provided options to assist. Ultimately we went to pick up. Picked up the order, got home and before we could open it a respondent called and apologized as the order that was picked up was not remade, we had picked up the original order. The respondent apologized and was kind about the matter. We were offered a credit for the inconvenience. Although the experience was a bit more difficult than I’d prefer. I want to thank the staff for taking accountability for a mistake that was not necessarily theirs. While still maintaining a level of professionalism and grace that is rare in today’s society. Thank you for being patient and assisting the best way possible!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: French Fries, Chicken Wings
C Caldwell
I just ordered over $60+ of food through the AI that repeated my order back. When I got to the location to pay for my order the Cashier repeated my order as well. I had ordered all my boneless wings BBQ and the tenders all hot honey. When the order was given to us the employee repeated it back as BBQ. When we got home all items were hot honey. When we brought the food back the manager refused to make the order right advised me it was the AI’s fault and for me to call the store next time by pressing 0. I was totally unhappy with all this food that we can’t eat because it was wrong and now cold because we had to go back to the store. I will never order from that store again. They typically forget to give the dipping sauce but this incident takes it to another level for me. For a manager to not except the blame and find a solution is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Alan Frank
I like Wingstop, and the best in Las Vegas remains in Santa Fe Casino. But, this location is trying hard, and I commend them on their efforts and the pace they keep as they are slammed frequently. Thank you, BD locale! Effort appreciated!
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chicken Wings, Hot Wings and Fries Combo
Zackary Mcdonough
Always forgets your sauce. Double check because it won’t be there. They’ll harass you when you pick up your order but can’t even do their job to make sure the order is correct.
Atmosphere: 1
Food: 1
Service: 1
Martha Moncaleano
I've never eaten anything so super salty. I imagined that the food was the same as in NJ. I'm very sorry but between salt and oil?never again
Driest chicken I've ever had.Service was fast and nice though.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Chicken Wings
Ayris Lopez-Benitez
Adam was super helpful and very amazing.Service was fast and food was super good
Atmosphere: 5
Food: 5
Service: 5
famousaj1
Ordered via app for a pick-up the next day, anticipating a busy day (NCAA). Arrived at my scheduled time and apparently my "ticket" had not printed.so I'm sitting there like an idiot while all the other orders are flying out of the kitchen. All I was offered was a drink "for my wait". I didn't even want that, I guess an overpriced $3 soda will cure all my anger.
Atmosphere: 1
Food: 1
Service: 1
Gricelda Reyes
Would like to thank Adrian for always giving us the best customer service, made sure table was clean before we sat down and like that we are remembered by name Alberto and I thank you and the team for having a clean restaurant and being so attentive.
Kid-friendliness: They have high chairs and are always super nice to my girls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings and Fries Combo
Tristan Pope
Best wingstop I've even been to. Food came out quick, service was amazing and it tasted amazing!
The female mananger currently working on12. 03.24 at 2: 30 needs better customer service skills( or training). Learn to ask questions before saying what you can't/ won't do when it comes to working with another company for an event. You cost your "franchise" money because of you lack of business sense.... I'm sure the corporate Wingstop location will gladly take our current and future business.
Service: 1
Good food, the service person was nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings and Fries Combo
I waited 30 minutes to receive bones for $30 plus! Ridiculous, you can do better Wing stop! Shameful!
Atmosphere: 3
Food: 1
Service: 3
Order well dine wings Got.cold.soggy rubbery wings. Fries were cold soggy and had so much salt they were unedible beware not worth the money stick to
Atmosphere: 3
Food: 1
Service: 3
Won’t pick up the phone. Tried for 30 minutes. Go to Rosattis or Joes NY pizza instead.
Atmosphere: 1
Food: 1
Service: 1
Had a few hiccups with the order, initially with DoorDash, as the delivery was not mine. I contacted the dasher, and basically there was no resolve. I contacted the store and spoke with (Desmani), who attempted to initially assist me. She was kind overall. Was transferred to the manger who provided options to assist. Ultimately we went to pick up. Picked up the order, got home and before we could open it a respondent called and apologized as the order that was picked up was not remade, we had picked up the original order. The respondent apologized and was kind about the matter. We were offered a credit for the inconvenience. Although the experience was a bit more difficult than I’d prefer. I want to thank the staff for taking accountability for a mistake that was not necessarily theirs. While still maintaining a level of professionalism and grace that is rare in today’s society. Thank you for being patient and assisting the best way possible!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: French Fries, Chicken Wings
I just ordered over $60+ of food through the AI that repeated my order back. When I got to the location to pay for my order the Cashier repeated my order as well. I had ordered all my boneless wings BBQ and the tenders all hot honey. When the order was given to us the employee repeated it back as BBQ. When we got home all items were hot honey. When we brought the food back the manager refused to make the order right advised me it was the AI’s fault and for me to call the store next time by pressing 0. I was totally unhappy with all this food that we can’t eat because it was wrong and now cold because we had to go back to the store. I will never order from that store again. They typically forget to give the dipping sauce but this incident takes it to another level for me. For a manager to not except the blame and find a solution is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
I like Wingstop, and the best in Las Vegas remains in Santa Fe Casino. But, this location is trying hard, and I commend them on their efforts and the pace they keep as they are slammed frequently. Thank you, BD locale! Effort appreciated!
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chicken Wings, Hot Wings and Fries Combo
Always forgets your sauce. Double check because it won’t be there. They’ll harass you when you pick up your order but can’t even do their job to make sure the order is correct.
Atmosphere: 1
Food: 1
Service: 1
I've never eaten anything so super salty. I imagined that the food was the same as in NJ. I'm very sorry but between salt and oil?never again
Food: 2
Restaurantji Recommends
Driest chicken I've ever had.Service was fast and nice though.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Chicken Wings
Adam was super helpful and very amazing.Service was fast and food was super good
Atmosphere: 5
Food: 5
Service: 5
Ordered via app for a pick-up the next day, anticipating a busy day (NCAA). Arrived at my scheduled time and apparently my "ticket" had not printed.so I'm sitting there like an idiot while all the other orders are flying out of the kitchen. All I was offered was a drink "for my wait". I didn't even want that, I guess an overpriced $3 soda will cure all my anger.
Atmosphere: 1
Food: 1
Service: 1
Would like to thank Adrian for always giving us the best customer service, made sure table was clean before we sat down and like that we are remembered by name Alberto and I thank you and the team for having a clean restaurant and being so attentive.
Kid-friendliness: They have high chairs and are always super nice to my girls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings and Fries Combo
Best wingstop I've even been to. Food came out quick, service was amazing and it tasted amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
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