I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Bob Ehret
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing.
Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬….
I got the 10 piece deal, 🥴
Victor
Great service by Issac, went out of his way for my daughter. Thank you buddy 🤘🏻
Atmosphere: 5
Food: 5
Service: 5
NexGen Investments
No fork, ever. Why?!
Atmosphere: 1
Food: 1
Service: 1
Mar Hill
So tonight I stop in after working a shift at the football game and there was a young man at the register who I struggled to get my order in with because it was kind of loud inside. Once I did get it he then told me they do not accept cash. I was devastated because that's all I had at the time because I was coming from work... I asked him to go get the manager to speak with them. A young lady came up front and she said yes. I apologize but we have been cashless for about 3 months and I told her my situation and she really helped me out. She was very polite and she allowed me to pay cash. I told her I didn't need the change. I just really was not having enough energy to go home and cook 😌💪🏾 so thank you!
Lol DAMN you guys have bad reviews. Let’s add one more 1 star for giggles cause why not, not gonna make a difference anyways. Do better on your food quality.
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Rmz Ann
Why change the fries!! They had something good and decide to do a change
Ecofastprint
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena
Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Ron Petrillo
Prioritize Uber eats and DoorDash over all others who are waiting for their food. Will not be coming back here again.
I paid 34 dollars for a meal for two I was disappointed this was before 10 pm July 18 chicken wings was overcooked and dry if I was ya I would fire the cook this is discussing and they got the nerve to charge me 34 dollars they want be ripping me off at this location on S. DURAANGO AND SUNSET anymore and I been going to wing stop for years what a ripp off
Atmosphere: 2
Food: 1
Service: 2
Shirley Love
Well maintained and our food is usually nice and fresh. Customer service is also good. One of my favorite locations. Highly recommend
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 4 Crispy Tenders, 10 PC Wing Combo
Darren Abell
They refused to take cash as a form of payment. That is the legal tender of the United States.
Atmosphere: 1
Food: 1
Service: 1
Estefany Marroquin
I ordered my food by Uber eats ! And I've never received such disgusting food, it feels perfectly that they haven't changed the oil, the wings taste like burnt fish, and it looks like they're from the day before! They didn't even have meat, it just looked like bone. They really need to improve the quality of these chicken wings. I love wingstop but I won't order anymore!
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing. Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬…. I got the 10 piece deal, 🥴
Great service by Issac, went out of his way for my daughter. Thank you buddy 🤘🏻
Atmosphere: 5
Food: 5
Service: 5
No fork, ever. Why?!
Atmosphere: 1
Food: 1
Service: 1
So tonight I stop in after working a shift at the football game and there was a young man at the register who I struggled to get my order in with because it was kind of loud inside. Once I did get it he then told me they do not accept cash. I was devastated because that's all I had at the time because I was coming from work... I asked him to go get the manager to speak with them. A young lady came up front and she said yes. I apologize but we have been cashless for about 3 months and I told her my situation and she really helped me out. She was very polite and she allowed me to pay cash. I told her I didn't need the change. I just really was not having enough energy to go home and cook 😌💪🏾 so thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Pepper Chicken Sandwhich
Lol DAMN you guys have bad reviews. Let’s add one more 1 star for giggles cause why not, not gonna make a difference anyways.
Do better on your food quality.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Why change the fries!! They had something good and decide to do a change
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Prioritize Uber eats and DoorDash over all others who are waiting for their food. Will not be coming back here again.
Restaurantji Recommends
I paid 34 dollars for a meal for two I was disappointed this was before 10 pm July 18 chicken wings was overcooked and dry if I was ya I would fire the cook this is discussing and they got the nerve to charge me 34 dollars they want be ripping me off at this location on S. DURAANGO AND SUNSET anymore and I been going to wing stop for years what a ripp off
Atmosphere: 2
Food: 1
Service: 2
Well maintained and our food is usually nice and fresh. Customer service is also good. One of my favorite locations. Highly recommend
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 4 Crispy Tenders, 10 PC Wing Combo
They refused to take cash as a form of payment. That is the legal tender of the United States.
Atmosphere: 1
Food: 1
Service: 1
I ordered my food by Uber eats ! And I've never received such disgusting food, it feels perfectly that they haven't changed the oil, the wings taste like burnt fish, and it looks like they're from the day before! They didn't even have meat, it just looked like bone. They really need to improve the quality of these chicken wings. I love wingstop but I won't order anymore!
Atmosphere: 1
Food: 1
Service: 1
fresh food kitchen very clean food taste great
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