I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Bob Ehret
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing.
Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬….
I got the 10 piece deal, 🥴
Linda Jo
This Wingstop location has been great Everytime I order from here! The food is always delicious and orders have been correct Everytime. Today I got take- out for my birthday and it made my day. Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Tk Kelly
Customer service is terrible
Atmosphere: 1
Food: 1
Service: 1
Ashley Evans
First time I was going to try this location since it's 3 minutes away from my house, I called to place an order for a 3 piece tenders. I'm aware that theres only 1 sauce flavor but I really wanted 2 of them 1 flavor and 1 of the really hot one, I was told no sorry but im able to get this order from other locations and they allow it so why couldn't they do it? I felt like asking for 1 extra flavor was not that big of a deal considering I'd pay extra. Do better
Atmosphere: 1
Food: 1
Service: 1
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Rmz Ann
Why change the fries!! They had something good and decide to do a change
Ecofastprint
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena
Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Young Lightskin black girl was very welcoming super sweet. I love that the food is always consistent, made fresh to order
Atmosphere: 5
Food: 5
Service: 5
Bella Rose
Good food but i literally came in and ordered before rush and then i ended up getting my food last like they forgot abt my order. I had to REMIND them to give me my food even tho they remembered everyone else
Atmosphere: 1
Food: 5
Service: 2
Christine Gleason
fresh food kitchen very clean food taste great
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Tink
I went in around 8:30pm on a Friday and I got a wing combo. The wings were fine but the fries were NOT fresh cut potatoes. They were very clearly frozen from a bag and they didn't even season them. The fries are usually the best part. Not even the ranch could save them. Completely awful but I live too far to go back and complain
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing. Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬…. I got the 10 piece deal, 🥴
This Wingstop location has been great Everytime I order from here! The food is always delicious and orders have been correct Everytime. Today I got take- out for my birthday and it made my day. Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Customer service is terrible
Atmosphere: 1
Food: 1
Service: 1
First time I was going to try this location since it's 3 minutes away from my house, I called to place an order for a 3 piece tenders. I'm aware that theres only 1 sauce flavor but I really wanted 2 of them 1 flavor and 1 of the really hot one, I was told no sorry but im able to get this order from other locations and they allow it so why couldn't they do it? I felt like asking for 1 extra flavor was not that big of a deal considering I'd pay extra. Do better
Atmosphere: 1
Food: 1
Service: 1
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Why change the fries!! They had something good and decide to do a change
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
My wings were covered in feathers.
Amazing flavors and great customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Young Lightskin black girl was very welcoming super sweet. I love that the food is always consistent, made fresh to order
Atmosphere: 5
Food: 5
Service: 5
Good food but i literally came in and ordered before rush and then i ended up getting my food last like they forgot abt my order. I had to REMIND them to give me my food even tho they remembered everyone else
Atmosphere: 1
Food: 5
Service: 2
fresh food kitchen very clean food taste great
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I went in around 8:30pm on a Friday and I got a wing combo. The wings were fine but the fries were NOT fresh cut potatoes. They were very clearly frozen from a bag and they didn't even season them. The fries are usually the best part. Not even the ranch could save them. Completely awful but I live too far to go back and complain
Atmosphere: 4
Food: 1
Service: 5
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