Winning Streaks at Harrah's Kansas City

All the food was way over cooked.
But the service was good.

Atmosphere: 5

Food: 1

Service: 5

Food was not good and overpriced. Bartender was polite but didn't pay attention to anything l said. Bathroom was flooded and water downed the hand soap. Got up to use the restroom and when l came back they already took my way overpriced drink that l didn't get to finish. Never coming back

Atmosphere: 1

Food: 1

Service: 1

Ordered pickles for an appetizer, came out when we were almost finished and not like they used to be. Packaged ranch hot beef had maybe 3 spoons of mashed potatoes and roast beef was flavorless and tough. Brew brothers can't cone soon enough

Atmosphere: 4

Food: 2

Service: 1

Expensive for not great food. Long walk to get to it. Limited menu.

Atmosphere: 3

Food: 2

Service: 3

Beer battered fish and chips with one side for 26.99 and they serve it with pre packaged tartar sauce. Simply over priced for an option that might cost 12.99 at any fast food seafood restaurant. Food was average at best with heavy crust. Service was solid at the bar and food arrived in a timely manner.

Atmosphere: 2

Food: 2

Service: 4

Great prices, and amazing service! They offer a variety of tap beers, bottles and signature cocktails! Ben is our fave bartender! He is very attentive and very knowledgeable of the restaurant menu! We love to eat here when we stay at harrahs!! They have daily specials and their French dip sandwich special is amazing!! Must try!!

Atmosphere: 5

Food: 5

Service: 5

When we got there, we decided to seat at the bar. It took about 5-10 minutes before the bartender even acknowledged that we were even there. He seemed a little distorted. He was the only one behind the bar though.

Atmosphere: 4

Food: 3

Service: 2

My recent stay at Harrah’s was nothing short of a disappointing experience, and I feel compelled to share the details to warn fellow travelers. TLDR: Harrah’s operates like a scam. Despite booking and paying for a deluxe room, my party was downgraded to the cheapest model because, according to them, we didn’t check in earlier. This blame-shifting tactic was used to justify selling our reserved room to others. Shockingly, there was no notification or courtesy call to inquire about our arrival, leaving us stranded with a lower-tier room after paying for an elevated experience. This is reminiscent of shady behavior with budget airlines overselling seats. To add insult to injury, Harrah’s conveniently hides a $45/day “resort fee” in the fine print. While I acknowledge the importance of reading details, this feels like a deliberate attempt to squeeze more money from guests. Yes, they’re still employing that disreputable practice of overselling rooms, leaving guests at the mercy of profit-driven decisions. My check-in experience around 9 pm at the counter only highlighted the lack of customer-centric values at Harrah’s. In a world where trust in hospitality is paramount, Harrah’s falls short. I hope this review serves as a cautionary tale for those considering a stay at this establishment.

This has been one of the worst stays in a very long time! We were here for 4 days and housekeeping did not come by not even once! And with a family, we had no more clean towels, toilet paper. I called and called to ask for towels at least and nothing! I’m a Diamond player and it means nothing! Terrible!

This was one of our worst experiences with a Caesar’s property to date. Staff were not the most friendly, except some of the dealers. Floor supervisors were not keeping up with play, this lowered my avg gambling and reduced available comps. Wasn’t even offered any resort fees waived. Hospitality here has changed in 5 years, I will no longer go to Harrah’s when in Vegas!

Most of the nights we were there the service and amenities were great! The last night/day the hot water disappeared and the service elevators started breaking when they were already repairing the regular ones. So they’re doing some repairs right now but it is very central to everything and beautiful views on the strip and the mountains. The rooms are decorated simply but nice. I very much enjoyed staying here over the Tropicana.

I am giving ONE star because I have to. I made a yelp account JUST to leave this horrific review. To start, Bernadette in customer service is terrible and had the most atrocious attitude I have ever come in contact with during a hotel stay. Then the manager Johnny told me that they can't accommodate all of the rooms so I would have to sleep ON THE FLOOR. I then tried to get ahold of the front desk on the telephone and was told that they can't connect me and they aren't taking calls. WHAT?!?! They tried getting my information so that I was unable to leave a complaint and refused to let me speak to any type of upper management. I will NEVER stay at a Cesar's entertainment hotel or resort ever again. This was a negative 5 star review and I will make sure that NO ONE has to endure such a terrible stay and a ruined trip ever again. I will never recommend this hotel to anyone EVER. EDITING TO ADD MORE: Since we were told we had to sleep ON THE FLOOR we called for a few extra blankets, and they offered me TOWELS (?!?!?!?!?!?!?!?!?! WHAT THE ACTUAL F?!?!?!?!!) I will be calling the BBB and any other person I can complain to. This is TERRIBLE. DO NOT WASTE YOUR MONEY OR TIME AT THIS ABSOLUTE DUMP.

PROS: This hotel is cheap for the strip - maybe $100 cheaper than the hotels either side when I looked. I stayed in the Valley Tower on the 25th floor. The rooms are large and clean, the bathroom has a decent size walk-in shower and decent amenities. There is an empty fridge in the room for customer use (the paid items sit on the counter, begging you to take on and get the charge...). Despite the number of rooms, the 6 lifts available are very fast and I never waited more than 1 minute which was an unexpected surprise tbh. CONS: People can smoke in Vegas casinos - that isn't restricted to this hotel (though others seemed to smell less). Most importantly for Harrah's, the air con passes some of the smell into the rooms! This stale smell hit you every time you entered the room and was really unpleasant even though you got used to it after 5-10 mins. This would definitely put some people off entirely and it seemed to vary in strength from room to room (I stayed alongside other colleagues for a conference). The check-in experience was terrible. The machines were not working and those behind the desk were all bordering on rude (perhaps a long day given computer was saying no all day). I seemed to get charged a different despite agreeing a different rate upfront. I'm not sure if this is due to following daily currency fluctuations or something else. Also remember that Las Vegas adds taxes and resort fees onto the quoted price. You also pay $50 deposit per night, which you get back at the end. Overall, if I returned to Las Vegas, I would take my chances on a non-smoking room elsewhere.

We had a really nice time. The room was very nice, the staff friendly anf helpful. Parking was easy and there is plenty to see and do with in walking distance of the resort. We would highly recommend. And its even pet friendly!

Smooth check-in and lovely location. Centrally located in the strip. Good dinners inside the hotel. Casino experience was nice. Lots of big screens and high stakes. Hotel staffs were friendly and nice