Out of location convenience to school drop offs, I have attempted to stop here a handful of times for donuts between 7and 720 am and 245 to 3 pm they don’t have basic donuts available. Do yourself a favor and drive to Washington street and skip this store.
Samantha Rounds
As a local resident of Adams, it’s disappointing to say that the only coffee shop in town, Dunkin’ Donuts, consistently fails to meet even the most basic standards of service and product quality. The environment there is highly unprofessional, and the leadership—or lack thereof—starts at the top. The manager shows no sense of accountability, either for her team or herself. Everything seems to be treated like a joke, with no regard for customer satisfaction or consistency.
Just this morning, while the manager was on duty, I was handed a $7 large caramel iced latte that wasn’t even stirred. This is not an isolated incident, but rather a pattern of carelessness and poor service that has been going on for far too long. It’s unfortunate that as a local, I feel forced to drive all the way to the Dunkin’ on Washington Street just to get a coffee that’s made properly.
Until there’s a serious change in leadership and culture at the Adams location, I don’t expect anything to improve. The service and product quality coming out of that window are simply unacceptable.
Douglas Thomas
Great when I need them. Coffee and bagels and maple cream donuts.
Zach Hall
Im a local. I’ve been going to this location for years multiple times a week. I stopped going probably 9-10 months ago because the service had gotten so bad. Somedays they had no donuts. Your Dunkin’ Donuts how do you not have any donuts. This wasn’t like something was broken it would be random. The manager was extremely rude when you would mobile order something and refuse to give you your money back and say to contact Dunkin through the app. Well I tried to give them a chance again hoping they had fixed there issues. Nope not even a little. Terrible, slow service. I can go to Dunkin on Washington St in Watertown during rush hour. With the line out of the drive way. You could be the last person in that line and still get your order before the first person in line in Adams. I even contacted Dunkin corporate 9 months ago and they said they were aware of the issue and working on fixing it. At this point they should close this location as it is hurting their brand.
Lilly Harvey
Never made a bad review. However every time at this location it’s either a long wait for a single coffee or my coffee tastes disgusting. This last time the three girls working were more interested in talking to each other and messing around than actually working. The service sucked.
Karlie Hilton
I have never been Disappointed to the point of writing a bad review. Every time I have stopped at this establishment apart from one single time, my order has been incorrect or incomplete. The Morning staff is extremely slow. I have worked in kitchens for 15 years and I’ve never seen a crew move slower. It took 15 minutes for them to even speak to me and another 5 to tell me they Didn’t have what I ordered. 3 other people that came in after me were served before I was acknowledged. Absolutely will not be coming back
Denise Nichole Burbage
we get there we were going to order some coffee then we wanted some donuts cuz it's a donut place the cashier doesn't mention anything about being out of certain things so turns out they were out of donuts how are you a donut place that sells and makes donuts and you don't have any food ?nothing? I'm surprised we were even able to get our coffee
Sabrina Christensen
So normally the afternoon crew is on top of everything but I am so sick of the morning staff. I put in a mobile order 20 minutes ahead because it’s never done with a 10 minute notice at 530am. But I put the order in extra early. I drove all the way to work, half an hour away. And I am now finding that the sausage, egg, and cheese breakfast sandwich is literally just a burnt plain bagel. I am so sick of the morning staff either taking way too long to make my order when I am the only order. And I am sick of the morning staff constantly messing up my order.
Stewart Creagh
They had nothing , no donuts zip
Keith Nye
It's always good to stop at Dunkin as we pass through this area twice a year. Food is always good, and the use of the bathroom is inviting before venturing down the road.
This is definitely the worst dunkin I’ve ever been to. It’s always a wait, even if you order ahead for pickup. No matter what, you’re going to be sitting for at least 10 mins every time. They are the slowest workers I’ve ever seen in my life. On top of that, I come here because it’s the only “coffee shop” between me and my work place. So it’s out of necessity that I go here. Yet every time I go, my order is never correct. They regularly make my coffee wrong either without the cream, without the flavor, or with coffee that tastes so bad I wonder how long it’s been sitting in there. If I had another option that would make it so I don’t have to go here, I would. But it’s either this or McDonald’s and I’m certainly not going there. The staff here also don’t offer any condolences for how long it takes and don’t care if the beverage is made wrong. If you want it fixed or want a refund, your only option is to call corporate and waste time sitting on the phone with them. This is the most poorly wrong, poorly staffed, poorly maintained Dunkin I have ever seen in my life.
Atmosphere: 1
Food: 2
Service: 1
Tiffany Felczak
I am extremely disappointed. I am a regular. Yesterday around 7:20pm I placed a mobile order for pickup. Went to pickup my order and nobody answered the drive thru so I went up to the window and No one came. There was a car sitting by the drive thru window and and im guessing it was one of the employees that worked there, they advised that they got our order after they closed and that my ticket was up on the wall and I could pick up my mobile order the next day. The fact that the website says they are open until 8pm but was closed at 7:20pm is very unprofessional. The whole way they handled this is actually unprofessional and will be calling to complain to corporate. All around terrible service.
Service: 1
Lorrie Archibee
They really need more staff at the Adam's NY location...I find no fault with the staff as they can only fill the orders so fast.. this has been going on for sometime...the order on app is a nightmare
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Dunkin' Energy, Iced Macchiato, Maple Sugar Bacon Breakfast Sandwich, Bacon Egg and Cheese
Shelby Williams
I order the same coffee everyday & someone it always gets messed up. Not to mention it's a 6 dollar coffee. I highly recommend getting people who know what there doing.. I got my coffee this am and instead of it tasting like it's suppose to it takes like straight up blended water. I think maybe I should take my service else where.
Atmosphere: 2
Food: 2
Service: 1
Gage Shaw
this dunkin has gone downhill. the 5 minute waits at the speaker to have your order taken, no longer using their mobile app and taking mobile orders. awful
Out of location convenience to school drop offs, I have attempted to stop here a handful of times for donuts between 7and 720 am and 245 to 3 pm they don’t have basic donuts available. Do yourself a favor and drive to Washington street and skip this store.
As a local resident of Adams, it’s disappointing to say that the only coffee shop in town, Dunkin’ Donuts, consistently fails to meet even the most basic standards of service and product quality. The environment there is highly unprofessional, and the leadership—or lack thereof—starts at the top. The manager shows no sense of accountability, either for her team or herself. Everything seems to be treated like a joke, with no regard for customer satisfaction or consistency.
Just this morning, while the manager was on duty, I was handed a $7 large caramel iced latte that wasn’t even stirred. This is not an isolated incident, but rather a pattern of carelessness and poor service that has been going on for far too long. It’s unfortunate that as a local, I feel forced to drive all the way to the Dunkin’ on Washington Street just to get a coffee that’s made properly.
Until there’s a serious change in leadership and culture at the Adams location, I don’t expect anything to improve. The service and product quality coming out of that window are simply unacceptable.
Great when I need them. Coffee and bagels and maple cream donuts.
Im a local. I’ve been going to this location for years multiple times a week. I stopped going probably 9-10 months ago because the service had gotten so bad. Somedays they had no donuts. Your Dunkin’ Donuts how do you not have any donuts. This wasn’t like something was broken it would be random. The manager was extremely rude when you would mobile order something and refuse to give you your money back and say to contact Dunkin through the app. Well I tried to give them a chance again hoping they had fixed there issues. Nope not even a little. Terrible, slow service. I can go to Dunkin on Washington St in Watertown during rush hour. With the line out of the drive way. You could be the last person in that line and still get your order before the first person in line in Adams. I even contacted Dunkin corporate 9 months ago and they said they were aware of the issue and working on fixing it. At this point they should close this location as it is hurting their brand.
Never made a bad review. However every time at this location it’s either a long wait for a single coffee or my coffee tastes disgusting. This last time the three girls working were more interested in talking to each other and messing around than actually working. The service sucked.
I have never been Disappointed to the point of writing a bad review. Every time I have stopped at this establishment apart from one single time, my order has been incorrect or incomplete. The Morning staff is extremely slow. I have worked in kitchens for 15 years and I’ve never seen a crew move slower. It took 15 minutes for them to even speak to me and another 5 to tell me they Didn’t have what I ordered. 3 other people that came in after me were served before I was acknowledged. Absolutely will not be coming back
we get there we were going to order some coffee then we wanted some donuts cuz it's a donut place the cashier doesn't mention anything about being out of certain things so turns out they were out of donuts how are you a donut place that sells and makes donuts and you don't have any food ?nothing? I'm surprised we were even able to get our coffee
So normally the afternoon crew is on top of everything but I am so sick of the morning staff. I put in a mobile order 20 minutes ahead because it’s never done with a 10 minute notice at 530am. But I put the order in extra early. I drove all the way to work, half an hour away. And I am now finding that the sausage, egg, and cheese breakfast sandwich is literally just a burnt plain bagel. I am so sick of the morning staff either taking way too long to make my order when I am the only order. And I am sick of the morning staff constantly messing up my order.
They had nothing , no donuts zip
It's always good to stop at Dunkin as we pass through this area twice a year. Food is always good, and the use of the bathroom is inviting before venturing down the road.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is definitely the worst dunkin I’ve ever been to. It’s always a wait, even if you order ahead for pickup. No matter what, you’re going to be sitting for at least 10 mins every time. They are the slowest workers I’ve ever seen in my life. On top of that, I come here because it’s the only “coffee shop” between me and my work place. So it’s out of necessity that I go here. Yet every time I go, my order is never correct. They regularly make my coffee wrong either without the cream, without the flavor, or with coffee that tastes so bad I wonder how long it’s been sitting in there. If I had another option that would make it so I don’t have to go here, I would. But it’s either this or McDonald’s and I’m certainly not going there. The staff here also don’t offer any condolences for how long it takes and don’t care if the beverage is made wrong. If you want it fixed or want a refund, your only option is to call corporate and waste time sitting on the phone with them. This is the most poorly wrong, poorly staffed, poorly maintained Dunkin I have ever seen in my life.
Atmosphere: 1
Food: 2
Service: 1
I am extremely disappointed. I am a regular. Yesterday around 7:20pm I placed a mobile order for pickup. Went to pickup my order and nobody answered the drive thru so I went up to the window and No one came. There was a car sitting by the drive thru window and and im guessing it was one of the employees that worked there, they advised that they got our order after they closed and that my ticket was up on the wall and I could pick up my mobile order the next day. The fact that the website says they are open until 8pm but was closed at 7:20pm is very unprofessional. The whole way they handled this is actually unprofessional and will be calling to complain to corporate. All around terrible service.
Service: 1
They really need more staff at the Adam's NY location...I find no fault with the staff as they can only fill the orders so fast.. this has been going on for sometime...the order on app is a nightmare
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Dunkin' Energy, Iced Macchiato, Maple Sugar Bacon Breakfast Sandwich, Bacon Egg and Cheese
I order the same coffee everyday & someone it always gets messed up. Not to mention it's a 6 dollar coffee. I highly recommend getting people who know what there doing.. I got my coffee this am and instead of it tasting like it's suppose to it takes like straight up blended water. I think maybe I should take my service else where.
Atmosphere: 2
Food: 2
Service: 1
this dunkin has gone downhill. the 5 minute waits at the speaker to have your order taken, no longer using their mobile app and taking mobile orders. awful
Atmosphere: 3
Food: 3
Service: 1
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