It’s honestly frustrating. We clearly order one drink with a French vanilla shot and one with a French vanilla swirl, both medium with cream and sugar, and they still mess it up every time. It feels like they stop listening as soon as they hear the word “swirl.” ITS NOT THAT HARD TO LISTEN.
Service: 1
Pikaprincesz
The only good thing I can really say is how they make their drinks. I’ve never had one that’s been lacking or made bad. More so however, they are ALWAYS out of things. This entire past week that I have been down, they have been almost completely out of donuts. A donut shop lacking most of their donuts. They are always busy as well. I’d understand not having inventory if you don’t expect to be so busy, but they are almost always busy as well. You’d think they’d be smart enough to stick their inventory so people get what they’re coming for. Their product definitely didn’t meet demand, and I wouldn’t say their service even makes up for it. You’re better off making the 10 min trip and going to the Watertown one. Much better all around.
Atmosphere: 4
Food: 3
Service: 3
NoahAbbott 3
Foods decent but I wouldn’t recommend going there when you are hungry due to the 5 hour wait you have to sit through even with just 2 cars ahead of you. It blows my mind that an establishment can even afford to stay open when they can only process 1 order every 30 minutes and even after that they still manage to not get crucial details right. Wouldn’t recommend spending money let alone wasting your time to go here. Better off going and foraging for your own breakfast in the woods.
Atmosphere: 1
Food: 2
Service: 1
Erica Heider
Worst Dunkin to ever go to . You expect a quick service .. skip this place . You’ll sit in line for 25 mins trying to get a coffee . While they take 5/10 mins in between orders . Doesn’t matter what time you go .. if you walk in or hit the drive thru
Service: 1
Kelsey Pitts
The only reason for 2 stars for food is because most of it is frozen and hard to screw up but 9x out of ten they will! Worst service ever, every time Ive gone. (I tried to go at different times to see if service would improve, nope!) The slowest Ive seen people move. And as the name implies, Dunkin “Donuts,” they should have donuts, right?? Ha! Think again!
Atmosphere: 1
Food: 2
Service: 1
jason towne
This place seems like they can't keep the same people working, and getting the orders right always seems to be a problem
Atmosphere: 2
Food: 3
Service: 3
Tiffany Ritz
Out of location convenience to school drop offs, I have attempted to stop here a handful of times for donuts between 7and 720 am and 245 to 3 pm they don’t have basic donuts available. Do yourself a favor and drive to Washington street and skip this store.
Samantha Rounds
As a local resident of Adams, it’s disappointing to say that the only coffee shop in town, Dunkin’ Donuts, consistently fails to meet even the most basic standards of service and product quality. The environment there is highly unprofessional, and the leadership—or lack thereof—starts at the top. The manager shows no sense of accountability, either for her team or herself. Everything seems to be treated like a joke, with no regard for customer satisfaction or consistency.
Just this morning, while the manager was on duty, I was handed a $7 large caramel iced latte that wasn’t even stirred. This is not an isolated incident, but rather a pattern of carelessness and poor service that has been going on for far too long. It’s unfortunate that as a local, I feel forced to drive all the way to the Dunkin’ on Washington Street just to get a coffee that’s made properly.
Until there’s a serious change in leadership and culture at the Adams location, I don’t expect anything to improve. The service and product quality coming out of that window are simply unacceptable.
Douglas Thomas
Great when I need them. Coffee and bagels and maple cream donuts.
Zach Hall
Im a local. I’ve been going to this location for years multiple times a week. I stopped going probably 9-10 months ago because the service had gotten so bad. Somedays they had no donuts. Your Dunkin’ Donuts how do you not have any donuts. This wasn’t like something was broken it would be random. The manager was extremely rude when you would mobile order something and refuse to give you your money back and say to contact Dunkin through the app. Well I tried to give them a chance again hoping they had fixed there issues. Nope not even a little. Terrible, slow service. I can go to Dunkin on Washington St in Watertown during rush hour. With the line out of the drive way. You could be the last person in that line and still get your order before the first person in line in Adams. I even contacted Dunkin corporate 9 months ago and they said they were aware of the issue and working on fixing it. At this point they should close this location as it is hurting their brand.
Never made a bad review. However every time at this location it’s either a long wait for a single coffee or my coffee tastes disgusting. This last time the three girls working were more interested in talking to each other and messing around than actually working. The service sucked.
Karlie Hilton
I have never been Disappointed to the point of writing a bad review. Every time I have stopped at this establishment apart from one single time, my order has been incorrect or incomplete. The Morning staff is extremely slow. I have worked in kitchens for 15 years and I’ve never seen a crew move slower. It took 15 minutes for them to even speak to me and another 5 to tell me they Didn’t have what I ordered. 3 other people that came in after me were served before I was acknowledged. Absolutely will not be coming back
Denise Nichole Burbage
we get there we were going to order some coffee then we wanted some donuts cuz it's a donut place the cashier doesn't mention anything about being out of certain things so turns out they were out of donuts how are you a donut place that sells and makes donuts and you don't have any food ?nothing? I'm surprised we were even able to get our coffee
Sabrina Christensen
So normally the afternoon crew is on top of everything but I am so sick of the morning staff. I put in a mobile order 20 minutes ahead because it’s never done with a 10 minute notice at 530am. But I put the order in extra early. I drove all the way to work, half an hour away. And I am now finding that the sausage, egg, and cheese breakfast sandwich is literally just a burnt plain bagel. I am so sick of the morning staff either taking way too long to make my order when I am the only order. And I am sick of the morning staff constantly messing up my order.
It’s honestly frustrating. We clearly order one drink with a French vanilla shot and one with a French vanilla swirl, both medium with cream and sugar, and they still mess it up every time. It feels like they stop listening as soon as they hear the word “swirl.” ITS NOT THAT HARD TO LISTEN.
Service: 1
The only good thing I can really say is how they make their drinks. I’ve never had one that’s been lacking or made bad.
More so however, they are ALWAYS out of things. This entire past week that I have been down, they have been almost completely out of donuts. A donut shop lacking most of their donuts.
They are always busy as well. I’d understand not having inventory if you don’t expect to be so busy, but they are almost always busy as well. You’d think they’d be smart enough to stick their inventory so people get what they’re coming for.
Their product definitely didn’t meet demand, and I wouldn’t say their service even makes up for it. You’re better off making the 10 min trip and going to the Watertown one. Much better all around.
Atmosphere: 4
Food: 3
Service: 3
Foods decent but I wouldn’t recommend going there when you are hungry due to the 5 hour wait you have to sit through even with just 2 cars ahead of you. It blows my mind that an establishment can even afford to stay open when they can only process 1 order every 30 minutes and even after that they still manage to not get crucial details right. Wouldn’t recommend spending money let alone wasting your time to go here. Better off going and foraging for your own breakfast in the woods.
Atmosphere: 1
Food: 2
Service: 1
Worst Dunkin to ever go to . You expect a quick service .. skip this place . You’ll sit in line for 25 mins trying to get a coffee . While they take 5/10 mins in between orders . Doesn’t matter what time you go .. if you walk in or hit the drive thru
Service: 1
The only reason for 2 stars for food is because most of it is frozen and hard to screw up but 9x out of ten they will! Worst service ever, every time Ive gone. (I tried to go at different times to see if service would improve, nope!) The slowest Ive seen people move. And as the name implies, Dunkin “Donuts,” they should have donuts, right?? Ha! Think again!
Atmosphere: 1
Food: 2
Service: 1
This place seems like they can't keep the same people working, and getting the orders right always seems to be a problem
Atmosphere: 2
Food: 3
Service: 3
Out of location convenience to school drop offs, I have attempted to stop here a handful of times for donuts between 7and 720 am and 245 to 3 pm they don’t have basic donuts available. Do yourself a favor and drive to Washington street and skip this store.
As a local resident of Adams, it’s disappointing to say that the only coffee shop in town, Dunkin’ Donuts, consistently fails to meet even the most basic standards of service and product quality. The environment there is highly unprofessional, and the leadership—or lack thereof—starts at the top. The manager shows no sense of accountability, either for her team or herself. Everything seems to be treated like a joke, with no regard for customer satisfaction or consistency.
Just this morning, while the manager was on duty, I was handed a $7 large caramel iced latte that wasn’t even stirred. This is not an isolated incident, but rather a pattern of carelessness and poor service that has been going on for far too long. It’s unfortunate that as a local, I feel forced to drive all the way to the Dunkin’ on Washington Street just to get a coffee that’s made properly.
Until there’s a serious change in leadership and culture at the Adams location, I don’t expect anything to improve. The service and product quality coming out of that window are simply unacceptable.
Great when I need them. Coffee and bagels and maple cream donuts.
Im a local. I’ve been going to this location for years multiple times a week. I stopped going probably 9-10 months ago because the service had gotten so bad. Somedays they had no donuts. Your Dunkin’ Donuts how do you not have any donuts. This wasn’t like something was broken it would be random. The manager was extremely rude when you would mobile order something and refuse to give you your money back and say to contact Dunkin through the app. Well I tried to give them a chance again hoping they had fixed there issues. Nope not even a little. Terrible, slow service. I can go to Dunkin on Washington St in Watertown during rush hour. With the line out of the drive way. You could be the last person in that line and still get your order before the first person in line in Adams. I even contacted Dunkin corporate 9 months ago and they said they were aware of the issue and working on fixing it. At this point they should close this location as it is hurting their brand.
Restaurantji Recommends
Never made a bad review. However every time at this location it’s either a long wait for a single coffee or my coffee tastes disgusting. This last time the three girls working were more interested in talking to each other and messing around than actually working. The service sucked.
I have never been Disappointed to the point of writing a bad review. Every time I have stopped at this establishment apart from one single time, my order has been incorrect or incomplete. The Morning staff is extremely slow. I have worked in kitchens for 15 years and I’ve never seen a crew move slower. It took 15 minutes for them to even speak to me and another 5 to tell me they Didn’t have what I ordered. 3 other people that came in after me were served before I was acknowledged. Absolutely will not be coming back
we get there we were going to order some coffee then we wanted some donuts cuz it's a donut place the cashier doesn't mention anything about being out of certain things so turns out they were out of donuts how are you a donut place that sells and makes donuts and you don't have any food ?nothing? I'm surprised we were even able to get our coffee
So normally the afternoon crew is on top of everything but I am so sick of the morning staff. I put in a mobile order 20 minutes ahead because it’s never done with a 10 minute notice at 530am. But I put the order in extra early. I drove all the way to work, half an hour away. And I am now finding that the sausage, egg, and cheese breakfast sandwich is literally just a burnt plain bagel. I am so sick of the morning staff either taking way too long to make my order when I am the only order. And I am sick of the morning staff constantly messing up my order.
They had nothing , no donuts zip
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