I'm giving 1 star which i don't think I have ever done before. We got there no one was in line. We waited over 10 minutes for someone to take our order as more people came in behind us. The girl kept watching us all stand there and wait. Finally she came and took our order 2 large coffees and 3 glazed donuts 23.00?????. I thought my husband would ask for the receipt but there was several people behind us so we just waited. As the girls made our beverages they would just set them on the pick up counter with several other orders not even telling any of us customers what drinks were what or was whose. So everyone was asking is this ours or there's? One girl finally came over and started looking at our drinks. The service was terrible which made the atmosphere terrible. My coffee tasted more watery than caramel. We will not stop here again.
Atmosphere: 1
Food: 3
Service: 1
Kyle Fenclau
Lot of wrong orders in our party. Still tasty
Atmosphere: 4
Food: 4
Service: 3
Debbie D
Very helpful employee!
Atmosphere: 4
Food: 4
Service: 5
Whopper Goldstein
Tuesday morning- unfriendly & unprofessional: Bunch of laughing and talking in the background. No receipt or napkins in the bag; Just a few stale, old, dried-out donuts.
Won't be going back-- We're going to Tim Hortons next time.
(Note: Used a card and have feeling I should keep on eye on my account, now.)
Atmosphere: 1
Food: 1
Service: 1
Moon
They always make my drinks good and employees are nice
Atmosphere: 5
Food: 5
Service: 5
Evan Gelion
I bought a gift card here, and either an employee screwed up or the system malfunctioned, but the gift card ended up with no value on it.Went in twice hoping to get it taken care of, and both visits were fruitless.Clearly this was a mistake on their end, yet I'm the one playing for it. Get your act together, Dunkin.
Atmosphere: 3
Food: 1
Service: 1
shay couse
went in and they had no clue how to charge for an refill cup which was fine until I got the coffee. The girl seemed high, and forgot to put ice in my ICED coffee. I then got her attention and said she forgot ice and didn’t offer to fix it, instead gave me a cup of ice when I had no room to put it in. She dumped half of the coffee out so I didn’t get what I paid for and dumped the cold foam out and I had to continue to ask for it be put in as I paid an extra dollar for it. Service was very neglectful, and I asked for three sugars in which was forgotten as well. after everything I went to put my own sugar in, and there was brown hairs ( I have blonde) in the cold foam, so ultimately dumped the coffee and wasted my money.
Atmosphere: 1
Food: 1
Service: 1
Sarah Gedraitis
Albion dunkin is the best! Friendly and very helpful!
Atmosphere: 5
Food: 5
Service: 5
George Spragins
I enjoyed drinking hot peppermint mocha with 5 shots every morning while I was driving the truck to
Atmosphere: 4
Food: 4
Service: 4
Terri Rowe
The guy that was working the drive thru on Saturday, January 27th at about 3pm made my frozen hot chocolate better than anyone ever !!!
Don’t serve the new drinks that are advertised if your staff isn’t trained how to make them or even put them into the register. ?
Atmosphere: 1
Food: 1
Service: 1
matthew fudge
I was going to give it a 1 star, but they hired a new young man who does a good job and is always
Atmosphere: 3
Food: 3
Service: 3
michelle
When to the Albion New York store.Was excellent service and fresh donutsAnd the new feature chocolate donut with white cream in between the two halves of the donuts like a whoopie pieWas amazing and absolutely deliciousI bought 2. And tomorrow I will go back and get some moreAlso. I bought the dog squeaky toysAnd they are so adorable. And loved that the proceeds go to charityThank you Albion store. My cashier was efficient and so helpful and friendlyDunkin’ Donuts is lucky to have a efficient employeesMichelle
Parking: Easy entry to the store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Mateo Solis
Staff is filled with a bunch of miserable people who don’t even WANT the job, so they don’t care wether your order is correct or not
Nicole Newbould
WORST DUNKIN LOCATION EVER!
10 minutes at the drive thru order (without a single acknowledgment from them until that 10 minute mark to take my order!)
Then get to the window and it took them 10 more minutes to give me my sandwich, AFTER, I asked where it was. The WHOLE time it was sitting next to the register getting cold, while they ignored that I was still even at the window!
Worst customer service ever!
It took them that long for EVERYONE in line, not just me!
They should be ashamed of themselves and close down, honestly!
I'm giving 1 star which i don't think I have ever done before. We got there no one was in line. We waited over 10 minutes for someone to take our order as more people came in behind us. The girl kept watching us all stand there and wait. Finally she came and took our order 2 large coffees and 3 glazed donuts 23.00?????. I thought my husband would ask for the receipt but there was several people behind us so we just waited. As the girls made our beverages they would just set them on the pick up counter with several other orders not even telling any of us customers what drinks were what or was whose. So everyone was asking is this ours or there's? One girl finally came over and started looking at our drinks. The service was terrible which made the atmosphere terrible. My coffee tasted more watery than caramel. We will not stop here again.
Atmosphere: 1
Food: 3
Service: 1
Lot of wrong orders in our party. Still tasty
Atmosphere: 4
Food: 4
Service: 3
Very helpful employee!
Atmosphere: 4
Food: 4
Service: 5
Tuesday morning- unfriendly & unprofessional: Bunch of laughing and talking in the background. No receipt or napkins in the bag; Just a few stale, old, dried-out donuts.
Won't be going back-- We're going to Tim Hortons next time.
(Note: Used a card and have feeling I should keep on eye on my account, now.)
Atmosphere: 1
Food: 1
Service: 1
They always make my drinks good and employees are nice
Atmosphere: 5
Food: 5
Service: 5
I bought a gift card here, and either an employee screwed up or the system malfunctioned, but the gift card ended up with no value on it.Went in twice hoping to get it taken care of, and both visits were fruitless.Clearly this was a mistake on their end, yet I'm the one playing for it. Get your act together, Dunkin.
Atmosphere: 3
Food: 1
Service: 1
went in and they had no clue how to charge for an refill cup which was fine until I got the coffee. The girl seemed high, and forgot to put ice in my ICED coffee. I then got her attention and said she forgot ice and didn’t offer to fix it, instead gave me a cup of ice when I had no room to put it in. She dumped half of the coffee out so I didn’t get what I paid for and dumped the cold foam out and I had to continue to ask for it be put in as I paid an extra dollar for it. Service was very neglectful, and I asked for three sugars in which was forgotten as well. after everything I went to put my own sugar in, and there was brown hairs ( I have blonde) in the cold foam, so ultimately dumped the coffee and wasted my money.
Atmosphere: 1
Food: 1
Service: 1
Albion dunkin is the best! Friendly and very helpful!
Atmosphere: 5
Food: 5
Service: 5
I enjoyed drinking hot peppermint mocha with 5 shots every morning while I was driving the truck to
Atmosphere: 4
Food: 4
Service: 4
The guy that was working the drive thru on Saturday, January 27th at about 3pm made my frozen hot chocolate better than anyone ever !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Apple Fritter, Coolatta, Classic Donut, Grilled Cheese, Sandwich, Donuts, Bagels
Restaurantji Recommends
Don’t serve the new drinks that are advertised if your staff isn’t trained how to make them or even put them into the register. ?
Atmosphere: 1
Food: 1
Service: 1
I was going to give it a 1 star, but they hired a new young man who does a good job and is always
Atmosphere: 3
Food: 3
Service: 3
When to the Albion New York store.Was excellent service and fresh donutsAnd the new feature chocolate donut with white cream in between the two halves of the donuts like a whoopie pieWas amazing and absolutely deliciousI bought 2. And tomorrow I will go back and get some moreAlso. I bought the dog squeaky toysAnd they are so adorable. And loved that the proceeds go to charityThank you Albion store. My cashier was efficient and so helpful and friendlyDunkin’ Donuts is lucky to have a efficient employeesMichelle
Parking: Easy entry to the store
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Staff is filled with a bunch of miserable people who don’t even WANT the job, so they don’t care wether your order is correct or not
WORST DUNKIN LOCATION EVER! 10 minutes at the drive thru order (without a single acknowledgment from them until that 10 minute mark to take my order!) Then get to the window and it took them 10 more minutes to give me my sandwich, AFTER, I asked where it was. The WHOLE time it was sitting next to the register getting cold, while they ignored that I was still even at the window! Worst customer service ever! It took them that long for EVERYONE in line, not just me! They should be ashamed of themselves and close down, honestly!
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