Horrible customer service. I never leave Google reviews, however I’m extremely disappointed in this location. Normally we have ordered from Mark’s whenever we get pizza and wings. The past two weeks have been nothing but bad experience. Last week we ordered pizza and wings. The wings were overcooked, my wife called and they sent a new batch which, the gesture was great and they were a little better. Today we had the same issue. When I got home from work, the wings were burnt again (keep in mind we ask them to be medium and saucy, not crispy or extra crispy). This time I called to try and see if there was anyway to resolve the issue. The women that answered the phone was polite enough to ask what the issue was and asked me to hold while she grabbed her manager. The manager then got on the phone to ask how he could help me, as I’m explaining what went wrong. He kept interrupting me asking how he can help me. He specifically then asked “were the wings burnt?” I said yes that is what I’m trying to explain to you. He then said he would send over another order but it will be a while as he’s short of drivers which is totally understandable. He did not bother to ask or confirm my address or order. Must have pulled up my number which is odd because my wife is the one who placed the order while I was at work. When we got the new batch it seemed to be loaded with vinegar and again burnt. Probably as a response to another complaint which they didn’t appreciate. I’m a manager myself. Do better. Your service during my last 2 purchases have been horrible and we’ll be taking our business elsewhere, I’ll be letting my friends and family know as well not to buy from Albion marks. Good luck. I hope you find better management for your business.
Timothy Seibert
Great place!!! Great service Great food Great pricing!!!
Atmosphere: 5
Food: 5
Service: 5
Aizza Kelly
Albion marks is great. But I just wanted to address the newest comment regarding the driver tips. Driver tips made via credit card 100% goes to the driver, just goes into there paychecks. 🙂 I just wanted to clarify the review with the truth. Have a great one 🙂
Atmosphere: 5
Food: 5
Service: 5
Mark Brannan
We have always order from Mark's, not bad pizza. But tonight i learned that when you call a order in for delivery they always ask you if you want to leave a tip for the driver. We have always tipped. Found out tonight that tip DOES NOT go to the driver. Not only am I pissed that driver isn't getting the tip, but feel like I have been lied to. I urge everyone not to order from Mark's. Not only do they screw their drivers out of a tip, but they lied to you about it.
Kathi
Use to love Mark's. But the last few times not good. More grease than food. Had pieces of boneless chicken harder than a rock.
Joey Fazoo
This location is the most friendliest Marks.
Great job staff.
Atmosphere: 4
Food: 4
Service: 5
Taushia Cleveland
Great they got right on it
Atmosphere: 4
Food: 4
Service: 5
Toni Garrison
Just got my bone in wings and low n behold they're fried hard and a couple had a blow out...Ordered 2 doz boneless mild. Ended up with 1 doz boneless and had to be medium sauce. But good thing the 2nd doz of boneless wasn't on the receipt. The Marinara for the cheesy bread does not taste right.
Atmosphere: 3
Food: 2
Service: 3
Nate James
Marks has been my favorite for more than 15 years I love there pizza and the customer service is fantastic only downfall is no tables to sit at usually people eat in there cats but get ready for mouthwatering food
Atmosphere: 4
Food: 5
Service: 4
Ryan Miller
Easily the best pizzeria around. Perfect slice before or after a hunt.
Deliver to the wrong address, when I put in the new address and where it was to be delivered to, if know one was there and they know the phone number why not call. but the OWNER wants to give me attitude because I called asking where my food was…
Service: 1
skeetville
We have order alot from marks in the pass last night was our last to start off the boy that took our order was not answering my question about wing and pizza special kept cutting me off telling me what he was putting on our order pretty much wasn't to concern about that cause I could
Atmosphere: 1
Food: 1
Service: 1
Chloe Stinson
I ordered boneless wings and first of all they were $16 damn dollars and I got a total of 8 wings. That is beyond ridiculous and pathetic.
Horrible customer service. I never leave Google reviews, however I’m extremely disappointed in this location. Normally we have ordered from Mark’s whenever we get pizza and wings. The past two weeks have been nothing but bad experience. Last week we ordered pizza and wings. The wings were overcooked, my wife called and they sent a new batch which, the gesture was great and they were a little better. Today we had the same issue. When I got home from work, the wings were burnt again (keep in mind we ask them to be medium and saucy, not crispy or extra crispy). This time I called to try and see if there was anyway to resolve the issue. The women that answered the phone was polite enough to ask what the issue was and asked me to hold while she grabbed her manager. The manager then got on the phone to ask how he could help me, as I’m explaining what went wrong. He kept interrupting me asking how he can help me. He specifically then asked “were the wings burnt?” I said yes that is what I’m trying to explain to you. He then said he would send over another order but it will be a while as he’s short of drivers which is totally understandable. He did not bother to ask or confirm my address or order. Must have pulled up my number which is odd because my wife is the one who placed the order while I was at work. When we got the new batch it seemed to be loaded with vinegar and again burnt. Probably as a response to another complaint which they didn’t appreciate. I’m a manager myself. Do better. Your service during my last 2 purchases have been horrible and we’ll be taking our business elsewhere, I’ll be letting my friends and family know as well not to buy from Albion marks. Good luck. I hope you find better management for your business.
Great place!!! Great service Great food Great pricing!!!
Atmosphere: 5
Food: 5
Service: 5
Albion marks is great. But I just wanted to address the newest comment regarding the driver tips. Driver tips made via credit card 100% goes to the driver, just goes into there paychecks. 🙂 I just wanted to clarify the review with the truth. Have a great one 🙂
Atmosphere: 5
Food: 5
Service: 5
We have always order from Mark's, not bad pizza. But tonight i learned that when you call a order in for delivery they always ask you if you want to leave a tip for the driver. We have always tipped. Found out tonight that tip DOES NOT go to the driver. Not only am I pissed that driver isn't getting the tip, but feel like I have been lied to. I urge everyone not to order from Mark's. Not only do they screw their drivers out of a tip, but they lied to you about it.
Use to love Mark's. But the last few times not good. More grease than food. Had pieces of boneless chicken harder than a rock.
This location is the most friendliest Marks.
Great job staff.
Atmosphere: 4
Food: 4
Service: 5
Great they got right on it
Atmosphere: 4
Food: 4
Service: 5
Just got my bone in wings and low n behold they're fried hard and a couple had a blow out...Ordered 2 doz boneless mild. Ended up with 1 doz boneless and had to be medium sauce. But good thing the 2nd doz of boneless wasn't on the receipt. The Marinara for the cheesy bread does not taste right.
Atmosphere: 3
Food: 2
Service: 3
Marks has been my favorite for more than 15 years I love there pizza and the customer service is fantastic only downfall is no tables to sit at usually people eat in there cats but get ready for mouthwatering food
Atmosphere: 4
Food: 5
Service: 4
Easily the best pizzeria around. Perfect slice before or after a hunt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Great pizza but very greasy.
Atmosphere: 3
Food: 2
Service: 3
Deliver to the wrong address, when I put in the new address and where it was to be delivered to, if know one was there and they know the phone number why not call. but the OWNER wants to give me attitude because I called asking where my food was…
Service: 1
We have order alot from marks in the pass last night was our last to start off the boy that took our order was not answering my question about wing and pizza special kept cutting me off telling me what he was putting on our order pretty much wasn't to concern about that cause I could
Atmosphere: 1
Food: 1
Service: 1
I ordered boneless wings and first of all they were $16 damn dollars and I got a total of 8 wings. That is beyond ridiculous and pathetic.
Atmosphere: 3
Food: 1
Service: 5
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